This is in response to complaint #***, made by *** ***Please let it be known that Limestone Canyon has not violated any portion of the lease contract and we are not obligated to reimburse *** *** for the cost of electricityWe apologize that *** *** is not completely
satisfied with her living experience in our community, however we are not responsible or obligated to reimburse her for the cost of electricityWe have attached the lease contract that was signed on July 22, for your reviewParagraph states that “you must notify the utility provider of your move-out date so the meter can be timely readIf you delay getting it turned on in your name by lease commencement or cause it to be transferred back into our name before you surrender or abandon the apartment, you’ll be liable for a $charge, plus the actual or estimated cost of the utilities used while the utility should have been connected in your name.” In regards to the $fee on your final statement, all residents are charged this amount upon move out to change the service back into our name after you move outParagraph of the lease contract states “You must pay all applicable provider fees, including any fees to change service back into our name after you move out.” This was not a fee to reconnect the utilitiesWhile this situation is unfortunate, it was one that was preventableIt is not the responsibility of Limestone Canyon to cancel utilities*** *** admitted it was her mistake to not cancel her serviceAt no time has Limestone Canyon acted unethically and our policies were clearly stated in the leasing contract
Complaint: ***
I am rejecting this response because: The $fee noted in section refers to a tenet having utilities other than cable disconnected for non payment for the duration of the lease termWhile it does state it is the tenet's responsibility to disconnect utilities, it does not penalize the tenet for not taking this action in a timely manner Furthermore, using a fee based service, and not paying is unethical, and it's not wrong to inform others.
Respectfully,
*** ***
[redacted] rented apartment #[redacted] and lived there from 5/7/14 - 4-30-15. In order to make her apartment move in ready we had to send in painters, housekeepers, and carpet cleaners. The charges assessed to her account were due to invoices and fees we accrued due to this make ready. The...
pet fee was assessed due to her having a pet without paying the proper pet fee and deposit, per the animal addendum, upfront. I noticed that she was not accurately charged on her FAS for housekeeping. it should be $70, not $29.95. the shampoo carpet should be the one for $29.95. and the pet treatment is $25. In correction, according to the invoices that were charged to us there is a difference of $35.41 that was not charged to [redacted]. Please see attached invoices.
This is in response to complaint #***, made by *** ***Please let it be known that Limestone Canyon has not violated any portion of the lease contract and we are not obligated to reimburse *** *** for the cost of electricityWe apologize that *** *** is not completely
satisfied with her living experience in our community, however we are not responsible or obligated to reimburse her for the cost of electricityWe have attached the lease contract that was signed on July 22, for your reviewParagraph states that “you must notify the utility provider of your move-out date so the meter can be timely readIf you delay getting it turned on in your name by lease commencement or cause it to be transferred back into our name before you surrender or abandon the apartment, you’ll be liable for a $charge, plus the actual or estimated cost of the utilities used while the utility should have been connected in your name.” In regards to the $fee on your final statement, all residents are charged this amount upon move out to change the service back into our name after you move outParagraph of the lease contract states “You must pay all applicable provider fees, including any fees to change service back into our name after you move out.” This was not a fee to reconnect the utilitiesWhile this situation is unfortunate, it was one that was preventableIt is not the responsibility of Limestone Canyon to cancel utilities*** *** admitted it was her mistake to not cancel her serviceAt no time has Limestone Canyon acted unethically and our policies were clearly stated in the leasing contract
Complaint: ***
I am rejecting this response because: The $fee noted in section refers to a tenet having utilities other than cable disconnected for non payment for the duration of the lease termWhile it does state it is the tenet's responsibility to disconnect utilities, it does not penalize the tenet for not taking this action in a timely manner Furthermore, using a fee based service, and not paying is unethical, and it's not wrong to inform others.
Respectfully,
*** ***
[redacted] rented apartment #[redacted] and lived there from 5/7/14 - 4-30-15. In order to make her apartment move in ready we had to send in painters, housekeepers, and carpet cleaners. The charges assessed to her account were due to invoices and fees we accrued due to this make ready. The...
pet fee was assessed due to her having a pet without paying the proper pet fee and deposit, per the animal addendum, upfront. I noticed that she was not accurately charged on her FAS for housekeeping. it should be $70, not $29.95. the shampoo carpet should be the one for $29.95. and the pet treatment is $25. In correction, according to the invoices that were charged to us there is a difference of $35.41 that was not charged to [redacted]. Please see attached invoices.