Thank you for the opportunity to respond to the recently filed complaint of [redacted] We apologize for the delay in our response; however, Ms [redacted] ’s complaint was not received until February 16, Regardless, we thank you for bringing her complaint to our attention We appreciate the role the Revdex.com serves in resolving consumer concerns.Our records indicate that Ms [redacted] requested a Line of Credit from First Virginia Financial Services, LLC (“FCA”) on July 14, In reviewing our records, Ms [redacted] did not make her monthly payment due January 26, 2016, so was referred to the corporate collections department on January 27, 2016.In researching Ms [redacted] ’s complaint, on January 26, 2016, Ms [redacted] contacted the local branch of FCA advising them she would call back on January 27, 2016, letting them know when she would be in to payHowever, our records confirm we did not hear back from Ms [redacted] until February 3, 2016, so an Automated Clearing House (“ACH”) debit was scheduled on January 29, using the account information provided when Ms [redacted] signed her Line of Credit agreementThe ACH debit was executed in accordance with Ms [redacted] ’s agreementIt has been determined that no further course of action is requiredShould you or Ms [redacted] have any additional questions, I can be contact directly by phone or emailThank you, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I made arrangements with the local office which has no contact with the corporate officeWith no contact between offices, the corporate office does whatever they want to doWhen I ask did they talk to each other, I was told that they were on different systemsThe payment that they took overdrew my accountThis month I received a called and I told them that I would get in touch with them and not to debit my accountMy father is dying and I am doing what I need to doI was told that the calls will continueI have asked them to STOP calling me because they stress me out, but both offices call not knowing or caring that the other office calledWhen you make arrangement with one the other has no clueI want then NOT to call me They can contact me by mailThis was the worst decision I ever made, but I want to get this paid as soon as possibleIf they can give me a settlement amount, I will work hard to get them out of my. Regards,
*** ***
Ms***’s account has been updated so no calls are placed
to her as requested
We ask she contact ***
***, a senior supervisor in our collections area to make arrangements for
payment of her outstanding account balance.
Ms*** can be reached at ***, extension ***
Thank you for the opportunity to respond to the recently filed complaint of *** *** We apologize for the delay in our response; however, Ms***’s complaint was not received until February 16, Regardless, we thank you for bringing her complaint to our attention We
appreciate the role the Revdex.com serves in resolving consumer concerns.Our records indicate that Ms*** requested a Line of Credit from First Virginia Financial Services, LLC (“FCA”) on July 14, In reviewing our records, Ms*** did not make her monthly payment due January 26, 2016, so was referred to the corporate collections department on January 27, 2016.In researching Ms***’s complaint, on January 26, 2016, Ms*** contacted the local branch of FCA advising them she would call back on January 27, 2016, letting them know when she would be in to payHowever, our records confirm we did not hear back from Ms*** until February 3, 2016, so an Automated Clearing House (“ACH”) debit was scheduled on January 29, using the account information provided when Ms*** signed her Line of Credit agreementThe ACH debit was executed in accordance with Ms***’s agreement. It has been determined that no further course of action is required. Should you or Ms*** have any additional questions, I can be contact directly by phone or email. Thank you,*** ***
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We apologize for the delay in our response; however, Ms [redacted] ’s complaint was not received until February 16, Regardless, we thank you for bringing her complaint to our attention We appreciate the role the Revdex.com serves in resolving consumer concerns.Our records indicate that Ms [redacted] requested a Line of Credit from First Virginia Financial Services, LLC (“FCA”) on July 14, In reviewing our records, Ms [redacted] did not make her monthly payment due January 26, 2016, so was referred to the corporate collections department on January 27, 2016.In researching Ms [redacted] ’s complaint, on January 26, 2016, Ms [redacted] contacted the local branch of FCA advising them she would call back on January 27, 2016, letting them know when she would be in to payHowever, our records confirm we did not hear back from Ms [redacted] until February 3, 2016, so an Automated Clearing House (“ACH”) debit was scheduled on January 29, using the account information provided when Ms [redacted] signed her Line of Credit agreementThe ACH debit was executed in accordance with Ms [redacted] ’s agreementIt has been determined that no further course of action is requiredShould you or Ms [redacted] have any additional questions, I can be contact directly by phone or emailThank you, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I made arrangements with the local office which has no contact with the corporate officeWith no contact between offices, the corporate office does whatever they want to doWhen I ask did they talk to each other, I was told that they were on different systemsThe payment that they took overdrew my accountThis month I received a called and I told them that I would get in touch with them and not to debit my accountMy father is dying and I am doing what I need to doI was told that the calls will continueI have asked them to STOP calling me because they stress me out, but both offices call not knowing or caring that the other office calledWhen you make arrangement with one the other has no clueI want then NOT to call me They can contact me by mailThis was the worst decision I ever made, but I want to get this paid as soon as possibleIf they can give me a settlement amount, I will work hard to get them out of my. Regards,
*** ***
Ms***’s account has been updated so no calls are placed
to her as requested
We ask she contact ***
***, a senior supervisor in our collections area to make arrangements for
payment of her outstanding account balance.
Ms*** can be reached at ***, extension ***
Thank you for the opportunity to respond to the recently filed complaint of *** *** We apologize for the delay in our response; however, Ms***’s complaint was not received until February 16, Regardless, we thank you for bringing her complaint to our attention We
appreciate the role the Revdex.com serves in resolving consumer concerns.Our records indicate that Ms*** requested a Line of Credit from First Virginia Financial Services, LLC (“FCA”) on July 14, In reviewing our records, Ms*** did not make her monthly payment due January 26, 2016, so was referred to the corporate collections department on January 27, 2016.In researching Ms***’s complaint, on January 26, 2016, Ms*** contacted the local branch of FCA advising them she would call back on January 27, 2016, letting them know when she would be in to payHowever, our records confirm we did not hear back from Ms*** until February 3, 2016, so an Automated Clearing House (“ACH”) debit was scheduled on January 29, using the account information provided when Ms*** signed her Line of Credit agreementThe ACH debit was executed in accordance with Ms***’s agreement. It has been determined that no further course of action is required. Should you or Ms*** have any additional questions, I can be contact directly by phone or email. Thank you,*** ***