Ship Motel

1. Consumer obviously was upset when cancelling the reservation and never informed us of the circumstances.2. When the consumer made us aware(in a letter) of the circumstances we immediately issued a    refund(9/14/2017).3. At the same time, we sent a letter of apology to the consumer....

(9/14/2017)4. Since the desired settlement was achieved (refund) we consider this issue closed.