To whom it may concern,The issues have been resolved and Mr [redacted] was provided with a goodwill adjustment in the form of a $store credit and acknowledged his satisfaction to [redacted] Please feel free to contact me if there are any questions or if additional information is needed.Sincerely, [redacted] ***General ManagerChapman Chevrolet
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes [redacted] offered me a GM store credit of $two weeks a go he was going to mail it right out and I never received it, To this day 12/12/also just revved a call from credit manger [redacted] saying he needed pay stubs and letter from two people that don't live in the house or the lender will not do the loan I don't under stand why he has waited over two weeks to ask for this infoNow my car payments are going to all messed up with a car payment I don't [redacted] and a truck payment due 01/13/Im not happy, This relay puts me and my family in a bad finance wayI called the bank and was told this proses would take no more then two weeks MAX Regards, [redacted]
Mr*** has been refunded the disputed amount and the matter has been resolved to his satisfactionPlease let me know if there are any questions or if any additional information is needed.Sincerely, *** ***General ManagerChapman Chevrolet
Dear Dispute Resolution Consultant,Our General Sales Manager, *** ***, has been corresponding with Ms*** to facilitate a satisfactory resolution to the matter. However Ms*** informed us today that she is no longer considering the VoltTherefore, we consider the matter closed as
resolvedWe will leave her file open internally in the event she wishes to reconsider at a later datePlease let us know if there are any questions or if any additional information is needed.Sincerely,*** ***General ManagerChapman Chevrolet
We have issued a refund check to Mr*** that was mailed out yesterday and the matter is now resolvedPlease let me know if there are any questions or if any additional information is needed.Sincerely,*** ***General ManagerChapman Chevrolet
The vehicle has been repaired to the customers satisfaction and the matter has been resolvedPlease feel free to contact me if there are any questions or if any additional information is neededSincerely, *** ***General ManagerChapman Chevrolet
To whom it may concern,The issues have been resolved and Mr. [redacted] was provided with a goodwill adjustment in the form of a $250 store credit and acknowledged his satisfaction to [redacted]. Please feel free to contact me if there are any questions or if additional information is...
needed.Sincerely, [redacted]General ManagerChapman Chevrolet
We have contacted the consumer and will be providing a full refund today. Unfortunately it was not possible to place financing at this time. Please let me know if there are any questions or if any additional information is needed.Sincerely,[redacted]General ManagerChapman Chevrolet
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Would still like reimbursement for the Missing Drivers License, that and employee "took home" and compensation for wasted gas to get to your dealership on several occasions.
Regards,
[redacted]
The $200.00 is OK but not as a service credit. My new car is a 2018 and it may be 2-3 years before I could use a service credit. I would like either a gas card or a check...
that I could use now instead of 2-3 years from now.I did try to settle this with my salesman back in September when I bought my car. I never got a call back after several attempts to settle this wrong doing with Chapman Chevrolet. I am sorry that it came to this!
Dear [redacted]
We will be issuing [redacted] a $50 goodwill adjustment to compensate her for the duplicate driver license and the gas she used making trips to the dealership. We will process and put in Mondays mail. Please feel free to contact me if you have any questions or need any additional information.
Sincerely,
[redacted]
General Manager, Chapman Chevrolet
Attn: Conciliation & Engagement Specialist, We have confirmed with GM Financial that our customer was billed in error and Chapman Chevrolet will paying the disputed amount. We have also confirmed that there has been no adverse effect on the...
customers account rating as a result of this situation. A check has been processed and will be mailed out this week. Please let us know if there are any questions or if any additional information is needed. Sincerely,[redacted]
General Manager Chapman Chevrolet
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes [redacted] offered me a GM store credit of $250.00 two weeks a go he was going to mail it right out and I never received it, To this day 12/12/2014 also just revved a call from credit manger [redacted] saying he needed pay stubs and letter from two people that don't live in the house or the lender will not do the loan. I don't under stand why he has waited over two weeks to ask for this info. Now my car payments are going to all messed up with a car payment I don't [redacted] and a truck payment due 01/13/2015 Im not happy, This relay puts me and my family in a bad finance way. I called the bank and was told this proses would take no more then two weeks MAX
Regards,[redacted]
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Mr.. [redacted] has been credited the desired difference and the matter has been resolved to his satisfaction. If there are any questions or if any additional information is needed, please contact me directly.Sincerely, [redacted]General Manager Direct ###-###-####Fax ...
Revdex.comAttention: Dispute Resolution ConsultantWe were not able to secure financing at terms that were satisfactory to Ms. [redacted] and we apologize for any inconvenience this may have caused. A refund of the $200 Deposit has been processed and will be mailed out...
tomorrow. Feel free to contact me if there are any questions or if any additional information is needed.Sincerely, Tim M[redacted]General ManagerChapman Chevrolet
To whom it may concern,The issues have been resolved and Mr [redacted] was provided with a goodwill adjustment in the form of a $store credit and acknowledged his satisfaction to [redacted] Please feel free to contact me if there are any questions or if additional information is needed.Sincerely, [redacted] ***General ManagerChapman Chevrolet
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes [redacted] offered me a GM store credit of $two weeks a go he was going to mail it right out and I never received it, To this day 12/12/also just revved a call from credit manger [redacted] saying he needed pay stubs and letter from two people that don't live in the house or the lender will not do the loan I don't under stand why he has waited over two weeks to ask for this infoNow my car payments are going to all messed up with a car payment I don't [redacted] and a truck payment due 01/13/Im not happy, This relay puts me and my family in a bad finance wayI called the bank and was told this proses would take no more then two weeks MAX Regards, [redacted]
Mr*** has been refunded the disputed amount and the matter has been resolved to his satisfactionPlease let me know if there are any questions or if any additional information is needed.Sincerely, *** ***General ManagerChapman Chevrolet
Dear Dispute Resolution Consultant,Our General Sales Manager, *** ***, has been corresponding with Ms*** to facilitate a satisfactory resolution to the matter. However Ms*** informed us today that she is no longer considering the VoltTherefore, we consider the matter closed as
resolvedWe will leave her file open internally in the event she wishes to reconsider at a later datePlease let us know if there are any questions or if any additional information is needed.Sincerely,*** ***General ManagerChapman Chevrolet
We have issued a refund check to Mr*** that was mailed out yesterday and the matter is now resolvedPlease let me know if there are any questions or if any additional information is needed.Sincerely,*** ***General ManagerChapman Chevrolet
The vehicle has been repaired to the customers satisfaction and the matter has been resolvedPlease feel free to contact me if there are any questions or if any additional information is neededSincerely, *** ***General ManagerChapman Chevrolet
To whom it may concern,The issues have been resolved and Mr. [redacted] was provided with a goodwill adjustment in the form of a $250 store credit and acknowledged his satisfaction to [redacted]. Please feel free to contact me if there are any questions or if additional information is...
needed.Sincerely, [redacted]General ManagerChapman Chevrolet
We have contacted the consumer and will be providing a full refund today. Unfortunately it was not possible to place financing at this time. Please let me know if there are any questions or if any additional information is needed.Sincerely,[redacted]General ManagerChapman Chevrolet
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Would still like reimbursement for the Missing Drivers License, that and employee "took home" and compensation for wasted gas to get to your dealership on several occasions.
Regards,
[redacted]
The $200.00 is OK but not as a service credit. My new car is a 2018 and it may be 2-3 years before I could use a service credit. I would like either a gas card or a check...
that I could use now instead of 2-3 years from now.I did try to settle this with my salesman back in September when I bought my car. I never got a call back after several attempts to settle this wrong doing with Chapman Chevrolet. I am sorry that it came to this!
Dear [redacted]
We will be issuing [redacted] a $50 goodwill adjustment to compensate her for the duplicate driver license and the gas she used making trips to the dealership. We will process and put in Mondays mail. Please feel free to contact me if you have any questions or need any additional information.
Sincerely,
[redacted]
General Manager, Chapman Chevrolet
We will order it for you.Thanks,[redacted]General Manager
Attn: Conciliation & Engagement Specialist, We have confirmed with GM Financial that our customer was billed in error and Chapman Chevrolet will paying the disputed amount. We have also confirmed that there has been no adverse effect on the...
customers account rating as a result of this situation. A check has been processed and will be mailed out this week. Please let us know if there are any questions or if any additional information is needed. Sincerely,[redacted]
General Manager Chapman Chevrolet
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes [redacted] offered me a GM store credit of $250.00 two weeks a go he was going to mail it right out and I never received it, To this day 12/12/2014 also just revved a call from credit manger [redacted] saying he needed pay stubs and letter from two people that don't live in the house or the lender will not do the loan. I don't under stand why he has waited over two weeks to ask for this info. Now my car payments are going to all messed up with a car payment I don't [redacted] and a truck payment due 01/13/2015 Im not happy, This relay puts me and my family in a bad finance way. I called the bank and was told this proses would take no more then two weeks MAX
Regards,[redacted]
Mr. [redacted], We will set up $200 in service credit for your inconvenience. Thanks Chace G[redacted]General Manager
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Mr.. [redacted] has been credited the desired difference and the matter has been resolved to his satisfaction. If there are any questions or if any additional information is needed, please contact me directly.Sincerely, [redacted]General Manager Direct ###-###-####Fax ...
###-###-####
Revdex.comAttention: Dispute Resolution ConsultantWe were not able to secure financing at terms that were satisfactory to Ms. [redacted] and we apologize for any inconvenience this may have caused. A refund of the $200 Deposit has been processed and will be mailed out...
tomorrow. Feel free to contact me if there are any questions or if any additional information is needed.Sincerely, Tim M[redacted]General ManagerChapman Chevrolet
We will mail you a $200 check.Thanks,Chace G[redacted]General Manager