Shindigz

Initial Business Response / [redacted] (1000, 5, 2017/05/22) */ Dear ***, I apologize for your frustration with unsubscribing from our emailsI have found your email requests to unsubscribe and they were sent from [redacted] @hicksvillepublicschools.orgIn addition, at the bottom of the promo email that you used to reply with your request it indicates "This message was sent to [redacted] @HICKSVILLEPUBLICSCHOOLS.ORG"So when we replied to confirm that we removed you from our list we were removing [redacted] @hicksvillepublicschools.org since no mention was made of another email addressI see that you submitted your Revdex.com complaint using an alternate email address of [redacted] @gmail.comWe did find that email address was still on our list so we have now removed that email as wellPlease let us know of all email address that you have that are receiving our mailings and we will gladly remove each one Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thats interesting because I got an email from you today so clearly you did not remove meI have made a screen shot of TODAYS email

Initial Business Response /* (1000, 5, 2015/06/16) */
Contact Name and Title: Jodie B*** CS Mgr
Contact Phone: XXX-XXX-XXXX x
Contact Email: ***@shindigz.com
I apologize for the issues you have been experiencing when trying to order on our websiteThe order is being placed
online with a valid credit card and matching billing address so the card does initially authorizeHowever, the 3-digit security ID found on the back of the card comes back as not matchingTherefore, we give the decline message on our website and do not process the orderWe are not declining the order due to lack of funds, we are declining it for security reasons due to the card ID not being validSince an order was never processed or shipped you were never charged and the temporary authorizations are dropped
OFFER:
Melonie, customer service supervisor, has made numerous attempts to speak to you via phone and explain the situation but you have been unavailablePlease contact customer service at XXX-XXX-XXXX for assistance placing your order
Initial Consumer Rebuttal /* (3000, 7, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the company is just not telling the truth, the number on the back of the card did matchmy last time I placed my order I called and did it over the phone not all over and I think I can read the back of my cardand you know what is funny and what make them liars when I call the next day after my money taken out of my acctand they say no order is placed how can they tell if the number on my card matches when supposedly never made a order
*** ***
Final Business Response /* (4030, 10, 2015/06/29) */
I'm sorry you feel this way but we are being honest and providing the information that we haveWe have a system that tracks all activity on our websiteSo even though the order was not processed we can see the activity of you trying to submit the order and the codes we received back from the credit card authorization processThat is how we got the code indicating that the card ID from the back of the card did not match and why we chose to decline the order
OFFER:
Again, I apologize for the issues you have been experiencing when trying to order on our websitePlease contact customer service at 800-314-for assistance placing your order via phone

We are attempting contact with the customer to resolve this for them and honor the lower priceWe will resolve this internally with the customer. Thank you EllenCS Supervisor

Initial Business Response /* (1000, 5, 2015/09/14) */
Contact Name and Title: Jodie *** CS Mgr
Contact Phone: XXX-XXX-XXXX x
Contact Email: ***@shindigz.com
I apologize that you are receiving unwanted emailsI would like to look into this for you and get it resolvedI searched
our records just by your name and cannot find anythingPlease provide your email address so I can determine the issue and remove you from our email distribution lists
OFFER:
Please provide your email address so I can determine the issue and remove you from our email distribution lists
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There are email addresses:
***@g*** and ***@r***m I will be satisfied with this response if the emails stopThank you,

Initial Business Response /* (1000, 5, 2015/06/16) */
Contact Name and Title: Jodie B[redacted], CS Mgr
Contact Phone: XXX-XXX-XXXX x1322
Contact Email: [redacted]@shindigz.com
I apologize for the issue you experienced when trying to order on our website. The order is being placed online with a...

valid credit card and matching billing address so the card does initially authorize. However, the 3-4 digit security ID found on the back of the card comes back as not matching. Therefore, we give the decline message on our website and do not process the order. We are not declining the order due to lack of funds, we are declining it for security reasons due to the card ID not being valid. Since an order was never processed or shipped you were never charged and the temporary authorization is dropped.
OFFER:
Please contact customer service at XXX-XXX-XXXX for assistance placing your order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you.

Initial Business Response /* (1000, 5, 2017/05/22) */
Dear [redacted],
I apologize for your frustration with unsubscribing from our emails. I have found your email requests to unsubscribe and they were sent from [redacted]@hicksvillepublicschools.org. In addition, at the bottom of the promo email that...

you used to reply with your request it indicates "This message was sent to [redacted]@HICKSVILLEPUBLICSCHOOLS.ORG". So when we replied to confirm that we removed you from our list we were removing [redacted]@hicksvillepublicschools.org since no mention was made of another email address. I see that you submitted your Revdex.com complaint using an alternate email address of [redacted]@gmail.com. We did find that email address was still on our list so we have now removed that email as well. Please let us know of all email address that you have that are receiving our mailings and we will gladly remove each one.
Initial Consumer Rebuttal /* (3000, 7, 2017/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thats interesting because I got an email from you today so clearly you did not remove me. I have made a screen shot of TODAYS email.