Shim Tailor and Cleaners Reviews (1)
Shim Tailor and Cleaners Rating
Description: Dry Cleaners
Address: 430 Main Ave Ste 103, Norwalk, Connecticut, United States, 06851-7004
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Review: After I picked up my dry cleaning, I noticed they lost a decorative button on my shirt. They say they are not responsible, as most dry cleaners do. The staff was very rude when I brought it to their attention, as if it was my fault for the damage they caused. I will not be returning there.
Desired Settlement: DesiredSettlementID: No settlement requested - for
be responsible for the damage you cause. it is not the customers fault.
Business
Response:
Business Response /* (1000, 5, 2013/06/10) */
My policy is not responsible for button.But I was trying to help him to replace a button.He seemed doesn't want my suggest.I did my best.I was not very rude anyway!!!
Consumer Response /* (3000, 7, 2013/06/11) */
(The consumer indicated he/she DID NOT ACCEPT the response from the business.)
There was no settlement offered.
The dry cleaner suggested to buy a new button, but the shirt manufacturer does not sell replacement buttons.
Perhaps the dry cleaner would be less likely to cause damage if they were held accountable for it.