Shift4 Payments, LLC

On, February 10, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at [redacted] I refer the merchant to the Terms and Conditions Addendum Section regarding the reserving of funds if determined by the Bank and/or Harbortouch After a detailed review of the account the funds were held in response to late presentment of batched funds The late batching of funds puts the bank at risk for chargebacks from the cardholders conducting transactions with the merchant To alleviate the risk of late presentment the Bank and/or Harbortouch can determine to hold funds for amounts considered at risk The hold on the merchant’s account was released as of July 2, Legal Group Harbortouch

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: we are not transferring the contract to new management without knowing the terms of the contract I requested in writing the service be cancelled and feel I have gone above and beyond to rectify this situation I am done, legal action will be taken if the company attempts to withdrawal money for the Farmers Cooperative Society No bank accounts Regards, [redacted]

Harbortouch is in the process of resolving this matter directly with Merchant's legal representation. Legal GroupHarbortouch

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services. Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products. We take the loss of a customer’s
business very seriously and, if given the opportunity, will do whatever we can to make your client a satisfied Harbortouch customer.Please be advised that the merchant’s refund request is currently in processOnce the refund has been made we will require the merchant to return the equipmentOur Quality Control Manager is actively monitoring this account. Legal GroupHarbortouch

We are sorry to hear of the merchant’s
dissatisfaction with Harbortouch’s products and services. Harbortouch values each merchant it serves,
realizing that exceptional customer service is just as important as competitive
pricing and innovative products. We take
the loss of a
customer’s business very seriously and, if given the opportunity,
will do whatever we can to make the merchant a satisfied Harbortouch customer
However,
a member of our management
team has contacted the merchant and is expeditiously working in order to resolve the issues the merchant is experiencing. Legal GroupHarbortouch

I have been in touch with Account Resolution and asked multiple times in writing for my account to be terminated. Thank you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We
are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products
and services. Harbortouch values each
merchant it serves, realizing that exceptional customer service is just as
important as competitive pricing and innovative products. We take the loss of a
customer’s business
very seriously and, if given the opportunity, will do whatever we can to make the
merchant a satisfied Harbortouch customer
On
January 5, the merchant entered into a Harbortouch Merchant Transaction
Processing Agreement (“Processing Agreement”)The Processing Agreement governs
the terms and conditions whereby Harbortouch agreed to provide the merchant’s
business with processing services for credit/debit card transactionsThe
Processing Agreement consists of the Merchant Application and the Terms and
Conditions, together with its addenda, attachments and schedules. A copy of the Merchant Application is
enclosedThe merchant received a copy of the Terms and Conditions prior to
signing the Merchant ApplicationHowever, you may also access the Terms and
Conditions at www.harbortouch.com/terms
The
Processing Agreement is for a three (3) year term and automatically renews for
successive two (2) year terms. Please
see Sections and of the Terms and Conditions for details regarding the Term
of Agreement and Termination of Agreement.
Item number explains
processing inactivity
Harbortouch
requires cancellation requests in writing.
We will not cancel a merchant’s account with a phone call. Harbortouch understands the disruption of
cancelling processing services to a merchant can have detrimental consequences
to the merchant’s business activities.
Therefore, Harbortouch’s policy is to have all cancellation notices in
writing to verify the request with the authorized party(ies) on the account and
to ensure the request is the desire of the merchant
However,
after a careful review of the merchant’s account, Harbortouch recognizes that
the merchant has been a valued and loyal customer. Harbortouch will close the merchant account
without penalty and will refund the merchant’s account $for the
Regulatory Compliance Fee charged on January 5, 2016. It generally takes to business days for
the refund to be deposited into the merchant’s account. The merchant has no further obligation to
Harbortouch.
All other processing fees and charges incurred by the
merchant are valid in accordance with the terms and conditions of the
Processing Agreement
Harbortouch would like to retain the merchant’s business and as a courtesy would conduct a rate review to lower the merchant’s processing
rates We would reopen the account and
apply new rates. If the merchant would like
to continue processing credit/debit card transactions with Harbortouch, the
merchant should contact Customer Service at *** at their earliest
convenience (within thirty (30) days) and request a rate review
Nothing
contained herein should be deemed an admission or waiver of Harbortouch’s
rights under applicable lawHarbortouch expressly reserves all of its rights,
remedies and defenses in law or in equity
Legal Group
Harbortouch

This merchant account has already been escalated to a management team and a member of the management team will be reaching out to the merchant. Legal GroupHarbortouch

The individual names in the Revdex.com Complaint *** *** *** is not the primary owner of the merchant account We will only speak with the primary owner named of the Harbortouch merchant account for *** ***. Should you have any questions, please do not hesitate to contact me. Thank you. Regards, Gail *N***, Paralegal forJordan F*, esq.General Counsel and Senior Vice President and for Terrence *s***, EsqAssistant general counselLegal, Compliance, and Human Resources GroupHarbortouch

Contact person : ***

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services. Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products. We take the loss of a customer’s
business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer.After a detailed review of the merchant’s account, Harbortouch has determined the merchant account was closed in our database on 5/8/2016. There was a remaining balance of $that was in Harbortouch collectionsHarbortouch has written off this remaining balance. The merchant has no further obligation to Harbortouch. Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity.Legal GroupHarbortouch

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I am not quite sure why Harbortouch is not taking responsibility for the misrepresentation of the sales representative of their product! If I was given information by a sales person hired by them, then the responsibility lies with Harbortouch Also, I was signing their agreements based on the knowledge given by Harbortouch that I would be receiving quality equipment
and a POS system designed specifically for my business. They need to address those issues. A contract obligates more than one party. Harbortouch cannot hire people to deceive their customers, then provide below standard equipment and systems and then expect to receive outrageous charges under a legal loop hole of a contract.
Regards,
*** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe accept the business' offer to reduce our two ETF fees to a total of $1,which allows us to pursue alternative solutions without being bound to Harbortouch moving forward.Harbortouch: Please reach out to us directly via email or phone that you have on file to finalize this amicable resolution and to complete any necessary paperworkWe will be ready to decommission our equipment and have it ready for return by Monday, December 5th,
Regards, *** *** ***

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because: this is where our big problem isThe old manager who's last day was February 13, was the one who entered this contractShe was not authorized to do so as I have tried and tried explaining to HarborTouchThey originally told me to fax them a letter explaining thisI didI thought it was taken care of in MarchI even went so far as to return their machine at my cost to themI visited my bank explaining *** *** no longer worked for us managing the motel and needed these automatic payments stoppedThen in July I find out from my bank that HarborTouch changed their banking information to be able to take funds they weren't authorized to do so by owners of *** *** *** *** My bank informed me that what HarborTouch did is considered fraud and to file a complaintHow can you deal with a company who keeps telling you your name isn't on the contract that an ex employee signed without authorization SO they can't talk to youMy name is on the list of board of directors of *** *** *** *** NOT *** ***This company refuses to talk to anyone with my company on this issueThis company needs to verify the owners of companies before letting an employee enter a contractA contract HarborTouch themselves refuses to give me a copy of!
***
*** ***

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services. Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products. We take the loss of a customer’s
business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customerOn April 4, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules. A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms. The Processing Agreement is for a three (3) year term and automatically renews for one (1) year periodsHarbortouch requires cancellation requests in writing. We will not cancel a merchant’s account with a phone call. Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activities. Therefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchant. Please see Section of the Terms and Conditions for details regarding termination of the merchant account. All processing fees and charges incurred by the merchant are valid in accordance with the terms and conditions of the Processing Agreement inclusive of the Terms and Conditions. The Processing Agreement has an applicable early termination fee (“ETF”) calculated by the number of months remaining in the current term multiplied by $or the minimum of $Harbortouch never received the required written cancellation form from the merchant despite our attempts to contact the merchant, therefore the account remained active. Currently there is a balance owed totaling $346.46, however Harbortouch will close the merchant account without penalty and write-off any balance owed. The merchant has no further obligations to HarbortouchLegal Group Harbortouch

Harbortouch is issuing the maximum three month credit for statement fees totaling $which will be reflected on the next month statementIn addition, Harbortouch will terminate the merchant account in its database and will waive the ETF. The ETF is calculated by multiplying the number of months remaining in the current term by $or the minimum of $whichever is greater (Section of the Processing Agreement). The merchant account had months remaining multiplied by $totaling $for an ETFHarbortouch is issuing the merchant a statement credit of $and waiving $ETF for a total of $1,in credit/waived fee to the merchant. Legal GroupHarbortouch

[To
assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: It has made NO difference who has made the complaint *** *** has written, emailed and called Harbor Touch as requestedHarbor Touch has no interest in resolving this matter I am the legal owner of *** ***
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:It's a regulatory requirement that the balance of EBT transaction shows on the same receipt as the last transaction in addition to giving the option to check the balance using Balance Inquiry functionYou still didn't address the concern whether the extra terminal you're suggesting is integrate with the cash register just like the original terminal advertised to do
Regards,
*** ***

Harbortouch values each merchant it serves, realizing that
exceptional customer service is just as important as competitive pricing and
innovative products. We take the loss of
a customer’s business very seriously and, if given the opportunity, will do
whatever we can to make the merchant
a satisfied Harbortouch customer
After a detailed review of the account, Harbortouch has
determined that *** *** is not the owner of the merchant account. There is no indication in our database that
he is an authorized user of the account.
*** *** did not enter into a contract with Harbortouch,
therefore he is not authorized to make legal or financial decisions for the
owner of the merchant account.
Harbortouch would be happy to address any issues and
concerns with the owner of the merchant account. We encourage the owner to contact our Account
Resolution Manager at ###-###-#### Ext*** who would be willing to work with
the merchant to resolve any outstanding issues
Legal Group
Harbortouch

We are sorry to hear of the merchant’s dissatisfaction with
Harbortouch’s products and services.
Harbortouch values each merchant it serves, realizing that exceptional
customer service is just as important as competitive pricing and innovative
products. We take the loss of
a
customer’s business very seriously and, if given the opportunity, will do
whatever we can to make your client a satisfied Harbortouch customer
*** *** d/b/a *** *** *** *** *** ** *** ***
*** *** d/b/a *** *** ***
*** *** d/b/a ENT Clinic
On April 14, the merchant entered into three (3) MSI
(now Harbortouch) Merchant Transaction Processing Agreements (“Processing
Agreement”)The Processing Agreement governs the terms and conditions whereby
Harbortouch agreed to provide the merchant’s business with processing services
for credit/debit card transactionsThe Processing Agreement consists of the
Merchant Application and the Terms and Conditions, together with its addenda,
attachments and schedules. A copy of the
Merchant Application for each merchant account referenced above are enclosedThe
merchant received a copy of the Terms and Conditions prior to signing the
Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms
The Processing Agreement is for a three (3) year term and
automatically renews for consecutive two (2) year terms. I refer the merchant to Section VII
Disclosure for details about the applicable early termination fees (ETF). Additionally, I refer the merchant to the
Terms and Conditions Sections and for further details regarding termination
of merchant accounts
Harbortouch requires cancellation requests in
writing. We will not cancel a merchant’s
account with a phone call. Harbortouch
understands the disruption of cancelling processing services to a merchant can
have detrimental consequences to the merchant’s business activities. Therefore, Harbortouch’s policy is to have
all cancellation notices in writing to verify the request with the authorized
party(ies) on the account and to ensure the request is the desire of the
merchant. Harbortouch received from the
merchant signed cancellation notices dated April 16, (see attached). Prior to this date we had no indication from
the merchant that she wished to cancel her merchant transaction processing
accounts. Harbortouch closed the
merchant accounts in our database on May 9,
Regarding the Independent Sales Organization (ISO), the ISO
is an independent contractor and statements made by the ISO cannot be
validated. Any verbal agreement is
superseded by the written signed agreement.
The contractual agreement(s) between the merchant and Harbortouch are
the written Agreements signed and dated as referenced above
Harbortouch is willing to refund the Regulatory Compliance
Fee charged to the merchant accounts described below
Account
Bill Date
Amount
***
2/3/
$
***
2/3/
$
***
2/3/
$
Total Refund
$
All other processing fees and early termination charges incurred
by the merchant are valid in accordance with the terms and conditions of the
Processing Agreement.
Nothing contained herein should be deemed an admission or
waiver of Harbortouch’s rights under applicable lawHarbortouch expressly
reserves all of its rights, remedies and defenses in law or in equity
Legal Group
Harbortouch