Shiekh Shoes LLC.

In regards to order #[redacted] the remainder (which was shipping fee paid, 1.80 has been issued). and [redacted] $51.95 has been issued back to the payment type. We apologize if we have caused you any inconvenience.

In response to customers complaint we sincerely apologize for the delay of processing their return to the warehouse for a full refund. One of our customer service leads attempted to reach out to the customer to further explain the delay. Per our notes a refund was issued on 04/11 for the returned...

item customer will see full credit amount back to their credit/debit card within 2-3 business days if transaction method was credit/debit card, if paid via PayPal allow 24 hours.

A refund was processed to the customer on July 7th in the amount of $368.46 UPS deemed the package LOST when a UPS claim was initiated.  The claim kept getting denied by UPS as they deemed it delivered per their GPS and records. It was until July 7th that it was deemed lost per...

UPS.

Initial Business Response /* (1000, 5, 2016/06/21) */
We apologize for any inconvenience this may have caused you. Once we receive the merchandise we will issue a full refund.

In regards to Ms. [redacted]'s complaint, the order was shipped as of 08/07 all Shiekh.com orders are shipped within 1-3 business days, the order shipped on its 3rd processing day. The order was shipped but per Ms. [redacted]'s request to cancel the shipment which was done today 08/09 the package...

has been intercepted and returning back to our warehouse. A full refund was issued as well since customer opened a PayPal Dispute.

We apologize for any inconvenience caused to our customer [redacted], our Customer service supervisor attempted to contact [redacted] but did not want to be assisted. Per her response:
I've already filed a complaint via the Revdex.com, as my attempts at speaking with you guys directly failed. It's nearly 4...

days after I placed my order and I have no way of obtaining a status update although I asked your rep. [redacted] and she blatantly ignored and exited the chat.
Nowhere on your site does it state that it'll take 5- 10 days for you guys just to process an order. It states: Please allow 5-10 business days for Flat Rate Shipping." Unless you guys want to claim that I'm misinterpreting that, as well.
I placed the order on the 17th, it's now the 22nd. It should not take 5 days to dispatch an order. I ordered from multiple other sites AFTER placing my order with Karmaloop and they're all being delivered tomorrow.
I'll wait for this to be resolved via the Revdex.com.

We thrive to provide satisfactory customer service, we apologize that we could not release refund to the order as UPS shows the package was delivered. Our procedure it to allow UPS to deem the package lost before we process any refunds to our customers. The package was handed to UPS for delivery,...

UPS is responsible to close the UPS claim. Any information given to you by our customer service is related from UPS to our customer. As of now we are waiting to conference the customer with UPS to close out the claim. We will await for your call, you may ask to speak with [redacted] or [redacted] at [redacted] to conference with UPS and get this matter situated.

We have attempted to contact the customer at the number provided and have not received an response. Please contact us at [redacted] we need further information to further assist.

In regards to the complaint submitted, the tracking number provided by the brand was generated on 11/30 via USPS [redacted] unfortunately the package must have been lost while in transit, a full refund was issued to the customer as a courtesy on 12/13/2017. Customer service usually...

waits for the Claim to be approved for reimbursement to Karmaloop, once the claim is approved the customer receives a reship or a refund.

We have contacted the customer and resolved the matter. Per customer a request to cancel the order due to the backorder delay was issued as of 03/14.

Initial Business Response /* (1000, 5, 2016/05/31) */
In regards to [redacted],
Customer requested and update 5/24/16 and the order shipped 5/25/16 customers order shipped on the 3rd business day and was delivered 5/27/16, customer has been contacted in regards to this matter.

In regards to Mr. [redacted] complaint, we have issued a refund for both orders per his request order # [redacted] $39.99 and Order # [redacted] $17.49. A credit was issued but removed.

In regards to our customers complaint we have sent a return label free of charge for customer to return, although our policy states that we only issue store credit on sale items  or exchange we will be more than happy to offer a full refund for the order once the item has been returned and...

inspected by the returns department. Item must not be worn or show any signs of being worn in order to release a full refund. The return label was issued as of 10/19/2017. https://www.karmaloop.com/product/611676?VendorCode=JEFReturn Policy: Sale items can only be returned for exchange or store credit.

The order was received Saturday 12/16 and shipped on its 3rd and final processing day Wednesday 12/20 via USPS tracking number: [redacted] delivered on Friday 12/22.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.