Sherwood Buick GMC

Initial Business Response / [redacted] (1000, 5, 2016/03/16) */ Mr [redacted] purchased a [redacted] from our dealership May 14, Mr [redacted] paid cash for the vehicle and received incentives from [redacted] to achieve the selling price of $+ taxes and fees One of the incentives Mr [redacted] received was a "Loyalty" rebateThe stipulation on receiving this incentive is that the customer provide a registration, in Mr***'s name, for the [redacted] vehicle owned at time of purchaseMr [redacted] was made aware of this by both General Sales Manager, Jordan C [redacted] , and Finance Manager, Tim N***Sherwood Buick GMC paid out the [redacted] accounting for this "Loyalty" rebate The dealership had left Mr [redacted] documented messages regarding the need for this registrationThe dealership controller, Louise K [redacted] CA, placed a lien on the vehicle pending receipt of the registration The simple resolution is to provide the dealership with the requested registration and the lien will be removed from the vehicleIn lieu of the registration we will remove the lien with a cash settlement of $ [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was informed once that a copy of the registration might be required if they were auditedI was never made aware that if registration was not supplied a lien would be put against my truckI also was never made aware that a lien was put against the truck [redacted]

Initial Business Response /* (1000, 5, 2016/03/16) */
Mr. [redacted] purchased a 2015 [redacted] from our dealership May 14, 2015. Mr. [redacted] paid cash for the vehicle and received 3 incentives from [redacted] to achieve the selling price of $46730 + taxes and fees.
One of the incentives Mr....

[redacted] received was a "Loyalty" rebate. The stipulation on receiving this incentive is that the customer provide a registration, in Mr. [redacted]'s name, for the[redacted] vehicle owned at time of purchase. Mr. [redacted] was made aware of this by both General Sales Manager, Jordan C[redacted], and Finance Manager, Tim N[redacted]. Sherwood Buick GMC paid out the [redacted] accounting for this "Loyalty" rebate.
The dealership had left Mr. [redacted] 12 documented messages regarding the need for this registration. The dealership controller, Louise
K[redacted] CA, placed a lien on the vehicle pending receipt of the registration.
The simple resolution is to provide the dealership with the requested registration and the lien will be removed from the vehicle. In lieu of the registration we will remove the lien with a cash settlement of $1050.
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2016/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was informed once that a copy of the registration might be required if they were audited. I was never made aware that if registration was not supplied a lien would be put against my truck. I also was never made aware that a lien was put against the truck. [redacted]