Sherlock Vape and Gift

Initial Business Response / [redacted] (1000, 8, 2015/11/18) */ We have a no refund no exchange policyThe receipt that the customer got shows that policyWhen the customer came in I tried let him know that I would exchange it out of courtesy for a cheaper model but he refused and became verbally abusive This offer is still available for him Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) He offered a product which was around $more than the defective merchandiseHe is lying Final Business Response / [redacted] (4000, 13, 2015/12/08) */ We have refund policy posted on the counter in our place of business and on the receipt

Initial Business Response /* (1000, 8, 2015/11/18) */
We have a no refund no exchange policy. The receipt that the customer got shows that policy. When the customer came in I tried let him know that I would exchange it out of courtesy for a cheaper model but he refused and became verbally abusive....

This offer is still available for him.
Initial Consumer Rebuttal /* (3000, 10, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He offered a product which was around $25 more than the defective merchandise. He is lying.
Final Business Response /* (4000, 13, 2015/12/08) */
We have refund policy posted on the counter in our place of business and on the receipt.