Sherlock Homes Realty

To Whom It May Concern; As a second response, I affirm that Sherlock Homes Realty (acting on behalf of the owners) did comply with all Stautes and the written rental agreement.  This claim will most certainly be proven.  The Collection Company has reviewed the file and they are going to pursue the collection in court.  Mr. [redacted] is only now complaing because he is being pursued by the Collection Company.  If Mr. [redacted] was not responsible for these damages, why had he never pursued the return of his security deposit?  It appears that he must have acknowledged the fact that he owed money.  I am attaching 4 pictures as that is all the Revdex.com program seems to allow, I wish I could show all for everyone to see.  I am tired of the abuse of these programs bad tenants try use to get their way and trying to avoid paying for the damages they have caused!  Mr. [redacted] has been in contact with the Collection Company and has access to any disputed information from them.  This matter will be resolved in court.Respectfully Submitted,[redacted], Agent

To Whom It May Concern; As a second response, I affirm that Sherlock Homes Realty (acting on behalf of the owners) did comply with all Stautes and the written rental agreement.  This claim will most certainly be proven.  The Collection Company has reviewed the file and they are going to pursue the collection in court.  Mr. [redacted] is only now complaing because he is being pursued by the Collection Company.  If Mr. [redacted] was not responsible for these damages, why had he never pursued the return of his security deposit?  It appears that he must have acknowledged the fact that he owed money.  I am attaching 4 pictures as that is all the Revdex.com program seems to allow, I wish I could show all for everyone to see.  I am tired of the abuse of these programs bad tenants try use to get their way and trying to avoid paying for the damages they have caused!  Mr. [redacted] has been in contact with the Collection Company and has access to any disputed information from them.  This matter will be resolved in court.Respectfully Submitted,[redacted], Agent

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The Realty company, Sherlock Homes (acting on behalf of the owners), did not meet the obligations set by T[redacted]. The documents they claim to have provided were NOT received at all. The letter claimed to have been "sent", has a date stamp confirming it was stamped on the 14th business day. The above mentioned Act, clearly requires Sherlock Homes and or The Homeowner to notify the tenant within 14 days.  Again, the notification was NOT received by the tenants, let alone provided within 14 days. The tenants took no civil action because Sherlock Homes falsely stated the tenants have no rights.  Sherlock Homes still has not produced any proof of damage to house either,  despite phone calls made. They failed to notify tenants of the final home inspection as required by the [redacted] and [redacted]. So again, the realtor acting on behalf of the homeowner failed its obligation,  therefor the homeowner failed its obligation. Sherlock Homes never provided a bill, the tenants NEVER RECEIVED a bill and it cannot be proven otherwise. Why is the homeowner trying to maliciously and falsely trying to bring this to light 4+yrs afterwards? This is the first time of any mention of a balance.  Sherlock Homes failed their obligations,  therefore the homeowner failed their obligations. Also upon willfully and gladly returning possession of the home, the tenants specifically asked the male gentleman working that day, If there is/was any further balance and or rent due. The gentleman spoke with his superior and CONFIRMED , no further rent due. Since the home was returned upon the conditions agreed to. The home was NOT occupied. Sherlock Homes had possession of the home at the time and date agreed on. Again, these collection processes by the homeowner have no merit and are falsely billing the tenants. Please look into Sherlock Homes business practices.  As they have a track record of failing their duties and obligations to multiple tenants. This seen by previous tenants and their negative reviews of the company. 

Regards,

Yes Mr. [redacted] did rent the property on Behrend with 2 other family members.  After recieving notice from the tenant to vacate by the May so they could rent a lesser expensive property, they failed to deliver possession until the beginning of June causing another months rent due to that owner per...

their contract.  After vacating, we sent a deposit disposition to their new address.  Mr [redacted] did not request to be present at a walk through nor were they denied viewing of the photos taken after they moved out.  Mr. [redacted] had the opportunity to resolve these issues by contacting us or by Civil Action, but they elected not to.  Mr. [redacted] next rented a property on 68th Drive through us.  They were given early possession by the owner at no charge, so they could be out of the Behrend property before the first of June.  After vacating that property, they were send a deposit disposition to the forwarding address they left, and we had no response from that charge.  Mr. [redacted] did not request to be present at either walk through.  Mr [redacted] was not denied any opportunity to view pictures from their move out inspection.  Mr [redacted] did not take any Civil Action for the Deposit Moneys withheld or the damages charged.  Mr [redacted] has only complained since our new, more efficient collection agency is pursueing them for their debt.  The moneys demanded are on behalf of the owners of the properties Mr [redacted] damaged, not Sherlock Homes Realty.Attached find copies of the Deposit dispositions, Leases, mailing envelopes, & Deposit refund policies.Mr [redacted] must now contact only the collection agency to disscuss the files assigned to them.If you have any questions, please feel free to contact me directly.Respectfully,[redacted], Agent for the owners

To Whom It May Concern: With our Deepest Apologies to the complaintant, this file was sent to collection in error.  The tenants were given a deposit refund after vacating the property.  The person handling collections in...

my office, who sent this file, has been made aware of their  mistake.  The collection company did receive the request to remove this collection and delete it from the complaintants credit reports early in December.  I confirmed with the collection company that this task was completed.  This matter has been removed from the collection company and credit reports cleared of this on December 15th, 2014.  I called the complaintant and apologized for any inconvenience this may have caused and he confirmed that his credit reports were cleared.  I did inform him that steps have been taken to stop this error from happening in the future. Thank you for your concern in this matter.Sincerely,[redacted], Manager

They do not fix things in a timely manner and when the handyman comes out don't expect it to be fixed right the first time. I told Guy about things that needed repair and they never were addressed then when I moved out I was charged for them. The AC went out and it took over 2 weeks to replace it they told me they needed the owners approval. I asked for a rent discount they told me no and I had to stay in a hotel because of the heat. Read all there reviews on [redacted] and [redacted] almost everyone has the same complaints HORRIBLE COMPANY!!!!!!

I rented from Guy for one year never had any issues. I requested a security door and it was put on promptly. Guy also worked with us on the security deposit. I have recommended many friends and family.

Review: I contacted Sherlock Homes Realty regarding one of their rental properties listed on Craigslist.I made an appointment, and was shown the property by one of the cf the companies representatives. Upon viewing the property I inquired about the steps to actually become a renter. I advised the rep that the tenants would be Myself, my Fiance, and our infant daughter. I was advised by the rep, that I could submit an application for a fee of $70, $35 fee for each adult. At that point I did make it clear that my Fiance or I neither have good credit. I was told as long as there are no evictions or properties owed on either credit reports we would qualify. I agreed to pay the $70 fee. I submitted the applications for both adults, my pay stubs, the $70, and our identifications on Friday 6/28/2013. I was told I would have an answer by Monday 7/01/2013. I did not receive a call the following Monday. By late afternoon Tuesday I had still not received a call, So I contacted Their offices. I was told I would receive a call back. By Friday 7/05/2013 I still had not received a call. I contacted the office again, and was told we qualify for the property, they've "just been trying to verify our rental history through our current landlord." I had previously advised the company that I have had a problem getting in contact with my current management company. I had advised them my a/c had been broken for over a month and the manager does not respond to my calls. At that point I offered to bring in bank statement and any information they might need to verify my current address and that the rent has been paid on time for the duration at my current residence. I was told I would receive a call back. I received no call back. On Saturday 7/06/2013. I physically went into the office to see what could be done to expedite the process. Once again I offered to provide whatever documentation that might be needed, due to the non-response of the current landlord. At that point I was asked for the address of the management company, so that he could go to the location to "verify" rental history. I provided the address, and was told I would be contacted later that day. Once again no call. On Monday 7/08 and Tuesday 7/09, my Fiance called several times only to be told each time we would receive call back, Finally on Wednesday 7/10/2013. My Fiance called and demanded that we need to move forwarded, it has almost been 2 weeks. We were told it would only take 3 days. We were told we would be called back. [redacted] finally called back. He advised us he could not rent to us because he could not get in contact with our current landlord. My Fiance advised him that is ok, but we would atleast like a refund of half of the $70.Because of the time it took for a response. Also based on the fact that we were told the property was ours to rent, but it was never made clear prior to the submission of the application. that rental would be contingent on him speaking with our current landlord. Also several attempts were made to provide the information that was being requested. At that point [redacted] became rude and stated well you have bad credit. It was told to us from the beginning that as long as there are no evictions or properties owed that is fine. Furthermore we were told by [redacted] himself that we qualified for the rental. After this was stated to [redacted] he basically denied any refund and hung up. I have never experienced customer service this bad, or just been outright denied by what is supposed to be a reputable company to make a wrong a right.Desired Settlement: I would just like $35 back,. I believe this is fair since I had to wait for a prolonged period of time to find that I would not be able to move into the property that I was told I qualified to rent. Because of this I stopped my search for any other rentals. Also as I stated I was never told that if they would not be able to get in contact with the current manager I would not qualify, or I would never have applied to begin with.

Business

Response:

To Whom it may concern; Mr [redacted] & Ms. [redacted] did apply to rent a property from our office on 6-28-13. Our rental application requires applicants understanding that they are authorizing verification of credit & criminal history and rental history. For this, they must sign an authorization allowing us to do our due dilligence on behalf of the owner we manage property for. They both signed releases that include they understand the application fee is non-refundable as a processing fee for verifying the rental application. We are required to verify past rental history along with credit & criminal history to determine the overall worthyness of each applicant. This process requires feedback from sources outside of our control that charge us fees not including our time efforts & energy persueing this information. Some take 1 day & some take weeks to complete. We try to complete all as quickly as possibly but unfortunately that was not possible with these applicants. We were looking for verifyable rental history hoping to complete and approve these applicants. Mr [redacted] did provide an address as requested for his current management company on Saturday 7-6-13 and I drove personally across town to try to verify information as I could not get through by telephone. On that morning I was told the property manager was not in town until that night and they would have him call me. I called back the next afternoon and left a message. After that I spoke to Ms. [redacted] and let her know I was still trying to verify her rental history, I told her I needed to verify good current rental history in order to approve the applications. She was very hostile and demanded a decision instantly. I told her if I had to make the decision now it would be no. Ms. [redacted] was upset and claimed to be recording the conversation. She asked for the return of one of the processing fees and was told no. Ms. [redacted] hung up on me.

Unfortunately we are obligated to look at an overall picture and would have needed a good rental history from a prior owner or Management company to help them into a property. I wish them luck in the future and sorry I was unable to help them with this property.

Respectfully Submitted,

Review: We rented a property from this company. When we moved out we had a settlement statement from them showing damage and repair to the property, they took the amount from the deposit held by them and sent us a check for 522.00, now 3 years later they have turned us over to a collection company saying we owe them 522.00. From what I can see of the paper work they sent to the collection agency they miss-typed lessee instead of lessor. Either way we got the refund that they admitted we had coming, now our credit is being damaged due to this error on there part and problems with the collection company they have sent after us.

I tried to contact the company and the manager was going to return my call. Have not heard from him.Desired Settlement: I would like Sherlock homes Realty to have [redacted] agency remove this wrong complaint about me and repair my credit report.

Business

Response:

To Whom It May Concern: With our Deepest Apologies to the complaintant, this file was sent to collection in error. The tenants were given a deposit refund after vacating the property. The person handling collections in my office, who sent this file, has been made aware of their mistake. The collection company did receive the request to remove this collection and delete it from the complaintants credit reports early in December. I confirmed with the collection company that this task was completed. This matter has been removed from the collection company and credit reports cleared of this on December 15th, 2014. I called the complaintant and apologized for any inconvenience this may have caused and he confirmed that his credit reports were cleared. I did inform him that steps have been taken to stop this error from happening in the future. Thank you for your concern in this matter.Sincerely,[redacted], Manager

Review: Since moving into a property managed by Sherlock Homes Realty in January 2013 I have had several problems wth rodents and roaches. Every month I have asked for help with this problem and I have not been able to get this issue resolved. An exterminator was sent out once and I was given sticky traps and told to buy more once they ran out. My rodent problem has far surpasssed the use of sticky pads. They have taken over my house and I can't even cook in my own kitchen for fear of catching some sort of disease from the feces they leave behind. In March, the receptionst told me there were several people complaining about the mice, but that I had to write a letter to the owners because they were the ones that needed to take care of the issues. When I paid my July rent the receptionist asked me if any of my neighbors were having problems with mice. What difference does that make? My house has rodents and I did not brng them with me. It should not matter what the neighbors have or don't have n their homes.Do not rent from this company. They only take your money and do not care about the conditons of the places they are renting to people.Desired Settlement: I am breaking my lease and I am asking for my security deposit back.

ARS 33-1361A- If there is a noncompliance by the landlord with section 33-1324 materially affecting health and safety, the tenant may deliver a written notice to the landlord specifying the acts and omissions constituting the breach and that the rental agreement will terminate upon a date not less than five days after receipt of the notice if the breach is not remedied in five days.

ARS 33-1361B- Except as provided in this chapter, the tenant may recover damages and obtain injunctive relief for any noncompliance by the landlord with the rental agreement or with section 33-1318 or 22-1324

Business

Response:

To Whom It May Concern;

Ms. [redacted] moved into our rental property on 1-9-13, even though her lease started 1-15-13. She turned in a move in condition report 1-11-13 with no mention of any pests in the property. On 1-9-13 Ms. [redacted] signed a pest addendum agreeing to notify us within 2 days of move in if a problem exists, none was reported. In April, Ms. [redacted] complained of mice. We sent [redacted] to the premises where he was greeted by a man named [redacted]. He did not see any mice at that time, but he left several mouse pads with him & instruced him on the use. [redacted] left his card with [redacted] at that time and instruced him to purchase traps on thier own if neccessary.

As per Her agreement, Ms. [redacted] was responsible for future treatments if neccessary.

Upon receipt of this complaint, I attemped to visit the property to assess the situation. No one was home but a moving pod was dropped in the fire lane behind the unit. I called Ms. [redacted] on 8-20-13 and she called back 8-21-13 and said she would be home on 8-22-13 after 1:00 PM. I went to the property with [redacted] and found Ms. [redacted] almost completely moved out of the property. She was unable to show any live mice or newly trapped mice, she could not show us any roach infestation either. She did point out mouse droppings under her range hood and claimed debris on floor in kitchen was roach parts, but [redacted] confirmed they were not. Ms. [redacted] did not comply with her lease agreement or statute requirements in this issue. Ms. [redacted] was moving out prior to her complaint and may be using this as an excuse, but it was her obligation to complete further pest control treatment to the property if neccessary.

A new concern we have is that Ms. [redacted] was to be the only occupant in the property, yet a neighbor deliversed to us a copy of a sex offender notice living in her unit.

Because of which she gave notice to move out of her unit.

Attached find a copy of Ms.[redacted]'s Letter dated 6-6-13, pest addendum dated 1-9-13,move in check list dated 1-11-13 and sex offender notice.

As per her lease, Ms. [redacted] will be obligated to her financial agreement. If you have further qwestions or need more information, please let me know.

Sincerely,

Sherlock Homes Realty

I have been a tenant for over 6 years. Each and every time I have a problem, [redacted] and staff are on their toes getting the matter resolved.
I think they are great people and a great company.

Review: From 2008 to 2010, I along with two other family members rented a home in North Glendale, from Sherlock Homes property management. Upon end of the lease agreement May 2010, we entered another agreement, with Sherlock Homes, to lease another home they offered. This new lease began June 1, 2010. Proper notification was given; we vacated the first location and moved into the second location as agreed. In regards to the first home, Sherlock home failed to conduct an end of lease property walk thru with said tenants. They claimed to have video recorded the walk thru, to capture any and all damage that may have occurred. However, upon hearing such, we the tenants requested to have another walk thru conducted with us present, and or at least view such video tape recording(s). We were denied both requests. As a result, Sherlock Homes claims that significant damage was done within the property and due to such; the tenants would forfeit lease deposit to cover any damages that may have occurred. The tenants never received an itemized invoice outlining damage and cost to repair or replace any items, nor the tenants given any opportunity to mitigate any damages. Pursuant to [redacted], the landlord is required to return all security deposits, deducting cost for damages. This was never provided to us tenants, despite tenants providing a new forwarding address and despite continuing to do business with Sherlock Homes. They failed to notify the tenants of such damages and the relating costs via written itemized statements. Also Sherlock homes knew, per the new lease agreement, that we were residing in a new and different physical address. Sherlock Homes failed to complete their due diligence and their duty as a property management company to notify us tenants. Upon completion of the second lease agreement with Sherlock Homes, the tenants were still NOT notified, nor provided an itemized invoice of such balance due or any property damage that may have occurred. Fast forward to Nov 2014, four plus years after the first lease was terminated. Sherlock Homes has sent the "alleged outstanding balance", to collections for remedy. I have requested a copy of such documents. The file provided does not show proof they provided us an itemized invoice to our new physical address (Sherlock Homes was aware of new address). They did not show proof of the damages that may or may not have occurred. Nor proof of their final walk thru conducted, such as pictures or video recordings as they previous claimed. It appears that Sherlock Homes is trying to obtain an additional month's worth of rent in addition to such cost, despite knowing the tenants started a new lease and residency effective June 1, 2010. If there was damage done, or a previous balance due, why didn't Sherlock Homes immediately notify us of such and demand remedy? Why is Sherlock Homes, now stating there is an outstanding balance due, four years after the fact? This appears to have some inappropriate actions being taken by Sherlock Homes. There is no proof to confirm damages done, no proof to confirm they sent notification at the then current address we tenants resided at. There is no proof they notified us at any time, of such balance due. The letter provided in the file received, has no date, nor demand for payment. Such letter could have been written yesterday to help substantiate "their claim". We notified them in letter, which they proved they received, that we would occupy the house until May 31, 2010. Which was done. On June 1, 2010 we were no longer residing in the first home, as we already started residency in the second home.Desired Settlement: My desired outcome is that Sherlock Homes withdraws their claim and request for any payment. As they have not met their obligations. It is absurd to, four years later claim that a balance for any payment is still due, when they have failed to notify us tenants of any outstanding balance, whether in person or via written communication. It is absurd for Sherlock Homes to claim damages have been done, but have not proven such has occurred. These are false claims, and I demand for them to be withdrawn immediately. Any and all negative credit bureau reporting, that may have occurred as result of this. To be immediately removed from the credit bureau reports of all tenants. Unfortunately, I can see by many online reviews, that Sherlock Homes has a track record of acting inappropriately towards their tenants. I do not wish to sit back and be falsely accused by Sherlock Homes.

Business

Response:

Yes Mr. [redacted] did rent the property on Behrend with 2 other family members. After recieving notice from the tenant to vacate by the May so they could rent a lesser expensive property, they failed to deliver possession until the beginning of June causing another months rent due to that owner per their contract. After vacating, we sent a deposit disposition to their new address. Mr [redacted] did not request to be present at a walk through nor were they denied viewing of the photos taken after they moved out. Mr. [redacted] had the opportunity to resolve these issues by contacting us or by Civil Action, but they elected not to. Mr. [redacted] next rented a property on 68th Drive through us. They were given early possession by the owner at no charge, so they could be out of the Behrend property before the first of June. After vacating that property, they were send a deposit disposition to the forwarding address they left, and we had no response from that charge. Mr. [redacted] did not request to be present at either walk through. Mr [redacted] was not denied any opportunity to view pictures from their move out inspection. Mr [redacted] did not take any Civil Action for the Deposit Moneys withheld or the damages charged. Mr [redacted] has only complained since our new, more efficient collection agency is pursueing them for their debt. The moneys demanded are on behalf of the owners of the properties Mr [redacted] damaged, not Sherlock Homes Realty.Attached find copies of the Deposit dispositions, Leases, mailing envelopes, & Deposit refund policies.Mr [redacted] must now contact only the collection agency to disscuss the files assigned to them.If you have any questions, please feel free to contact me directly.Respectfully,[redacted], Agent for the owners

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Realty company, Sherlock Homes (acting on behalf of the owners), did not meet the obligations set by T[redacted]. The documents they claim to have provided were NOT received at all. The letter claimed to have been "sent", has a date stamp confirming it was stamped on the 14th business day. The above mentioned Act, clearly requires Sherlock Homes and or The Homeowner to notify the tenant within 14 days. Again, the notification was NOT received by the tenants, let alone provided within 14 days. The tenants took no civil action because Sherlock Homes falsely stated the tenants have no rights. Sherlock Homes still has not produced any proof of damage to house either, despite phone calls made. They failed to notify tenants of the final home inspection as required by the [redacted] and [redacted]. So again, the realtor acting on behalf of the homeowner failed its obligation, therefor the homeowner failed its obligation. Sherlock Homes never provided a bill, the tenants NEVER RECEIVED a bill and it cannot be proven otherwise. Why is the homeowner trying to maliciously and falsely trying to bring this to light 4+yrs afterwards? This is the first time of any mention of a balance. Sherlock Homes failed their obligations, therefore the homeowner failed their obligations. Also upon willfully and gladly returning possession of the home, the tenants specifically asked the male gentleman working that day, If there is/was any further balance and or rent due. The gentleman spoke with his superior and CONFIRMED , no further rent due. Since the home was returned upon the conditions agreed to. The home was NOT occupied. Sherlock Homes had possession of the home at the time and date agreed on. Again, these collection processes by the homeowner have no merit and are falsely billing the tenants. Please look into Sherlock Homes business practices. As they have a track record of failing their duties and obligations to multiple tenants. This seen by previous tenants and their negative reviews of the company.

Regards,

Do not rent from these people!! They will rip you off or use your security deposit and then charge THOUSANDS more to remodel the house you just vacated. Also, if your key is not to them and property vacated by 5 pm on the last day (which is paid for by the lease) they will charge you another full month rent with fees. They give you till the end of their business day to be out, not the END of the day which is not stated in the lease anywhere. They will put new carpet in even though it was CLEANED..... charge to replace vanities, a dishwasher that sure worked when you moved out, etc. They will not get ahold of you for your move out walk through even if you request it in writing. Shady horrible place with maintenance that doesn't do anything to fix issues. You'll be charged for that also. If you want to send 3-7 thousand extra, go with these guys. When you dispute the charges and demand to see their "proof" and receipts, you won't hear a word until it's suddenly on your credit.

Crooked. Very, I would not recommend this company to my enemy. [redacted] is a liar.