Sheridan Auto Sales

My name is *** *** owner/operator of Sheridan Auto Sales and Repair , I wanted you to know that I received your letter regarding Ms*** Kia Sedona , I would like to say that we do sell all of our used vehicles without any kind of warranty, which we make perfectly
clear on every saleMs.*** husband had previously taken the vehicle on an extensive test ride and reviewed the vehicle thoroughly as we even lifted the vehicle in our repair lift for him to inspect it as he pleased .We try to please everyone but it is very difficult when we don't honestly know when certain things will fail on a used vehicleHowever, I would like to say that we will be happy to diagnose and repair her vehicle free of any labor charge at our shop as long she is willing to pay for the parts needed for her vehicle I hope that we can make this a better experience for her as we try to with all of our customers in this very difficult business, please feel free to email with any questions you may have Sincerely, *** ***

We always try to help our customers as best as we can, we would like to keep Mrs. [redacted] as a valued customer so we will resolve the issue with "check engine light" for Mrs. [redacted] at no charge , as long as she can call to setup a appointment  to diagnose the problem and also  give us adequate time to repair the vehicle, we hope that this will be satisfactory to Mrs. [redacted].    Sincerely , [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I understand that when I purchased the van there was no warranty but that does not have anything to do with the problems in the van that you tried to hide. If you are not going to  fix the van than I will take further action.  ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I review Although I do want Sheridan auto to have my van fixed I need a time frame of when the van would be done and if it's more than a day I would need a rental car so I can get around. ]
Regards,
[redacted]

Review: I bought a 2005 kia Sedona, on may 2, 2015. I looked over the sales paper and it was written that everything in the van worked just fine the check engine light was not on the van started up right and it drove fine. So I purchased the car but when I was almost to my mother in laws home ( she lives on Winthrop ave off of Durand) the check engine light came on so I decided when me and my fiancé pickup the other car we'll talk to the guy that sold us the car but he had left for the day. I came back to that shop on Monday the ( which was may 4, 2015) I talk the same guy about what happened he said because the van was only test drove and has not been driven in a long time that's why the check engine light was on he said ill turn it off (and he did turn the check engine light off) for you and it shouldn't come back on and if it does i'll fix the 02 sensor. so I left the shop thinking ok the problems solve even if the check enging light comes on he'll fix he problem. well a few days later I was driving with my fiancé to get something to eat and the check engine light comes on again so I take to the guy and he hooks a little hand held device on to the van and says the sensore came up again if you save up your money ill fix it for you its not that exspensive. and he turns off the check engine light and he says tat maybe I should put the more expensive gas in the van and maybe thatwill fix the problem. I have no idea what to do can you help.Desired Settlement: I want him to fix everything that's wrong with the van.

Business

Response:

My name is [redacted] owner/operator of Sheridan Auto Sales and Repair , I wanted you to know that I received your letter regarding Ms. [redacted] 2005 Kia Sedona , I would like to say that we do sell all of our used vehicles as-is without any kind of warranty, which we make perfectly clear on every sale. Ms.[redacted] husband had previously taken the vehicle on an extensive test ride and reviewed the vehicle thoroughly as we even lifted the vehicle in our repair lift for him to inspect it as he pleased .We try to please everyone but it is very difficult when we don't honestly know when certain things will fail on a used vehicle. However, I would like to say that we will be happy to diagnose and repair her vehicle free of any labor charge at our shop as long she is willing to pay for the parts needed for her vehicle. I hope that we can make this a better experience for her as we try to with all of our customers in this very difficult business, please feel free to email with any questions you may have.