Sheplers Western Wear

Sheplers regrets that Ms [redacted] 's experience with Sheplers was unsatisfactory We strive to not overdeliver in our fulfillment of orders, but also to exceed expectations in all areas of customer service - including interaction and returns processing In reviewing Ms [redacted] 's concerns, it would appear that we did not perform to our own standards in either area I have confirmed that Ms [redacted] 's return has been processed, and that she has been refunded in full We apologize that this transaction was not a pleasant one for her

Sheplers regrets that Ms. [redacted]'s experience with Sheplers was unsatisfactory.  We strive to not overdeliver in our fulfillment of orders, but also to exceed expectations in all areas of customer service - including interaction and returns processing.  In reviewing Ms. [redacted]'s...

concerns, it would appear that we did not perform to our own standards in either area.  I have confirmed that Ms. [redacted]'s return has been processed, and that she has been refunded in full.  We apologize that this transaction was not a pleasant one for her.