Shenandoah Urologic Specialists

From: [redacted] Date: Mon, May 11, at 5:PMSubject: Re: cid [redacted] / Shenandoah Urologic SpecialistsTo: [redacted] < [redacted] @myRevdex.com.org> Thank you for sending the attached document again I received it and am ready to answer with my response I will accept businesses response of clearing the charges off her account as of May 11, Since I have previously stated I do not owe these chargers as stated on the number of EOB Payment reimbursements that these bills were paid from my HRA Account, balance zero patient responsibility I sent the office this information I received from my insurance company [redacted] a number of times As to them speaking with representative from insurance company I at no time gave my insurance company permission to speak with Urologic Specialist and received no correspondence or statements from my insurance as to this information As stated in this letterI also did not received any messages left for return call from Urologic Specialists since I have no way to leave a message I have already ended the physician-patient relationship in February when I found another physician that I could actually see the physician, not the nurse Glad I did this since I do not have what Urologic Specialists was supposedly treating me for that never got better with treatments they kept charging me for when I still had a UTI the entire time [redacted]

From: *** *** Date: Mon, May 11, at 5:PMSubject: Re: cid *** / Shenandoah Urologic SpecialistsTo: *** *** Thank you for sending the attached document again. I received it and am ready to answer with my response. I will accept businesses response of clearing the charges off her account as of May 11,2015. Since I have previously stated I do not owe these chargers as stated on the number of EOB Payment reimbursements that these bills were paid from my HRA Account, balance zero patient responsibility I sent the office this information I received from my insurance company *** a number of times. As to them speaking with representative from insurance company I at no time gave my insurance company permission to speak with Urologic Specialist and received no correspondence or statements from my insurance as to this information. As stated in this letter. I also did not received any messages left for return call from Urologic Specialists since I have no way to leave a message. I have already ended the physician-patient relationship in February when I found another physician that I could actually see the physician, not the nurse. Glad I did this since I do not have what Urologic Specialists was supposedly treating me for that never got better with treatments they kept charging me for when I still had a UTI the entire time. *** ***

From: [redacted] <[redacted].net>Date: Mon, May 11, 2015 at 5:15 PMSubject: Re: cid [redacted] / Shenandoah Urologic SpecialistsTo: [redacted] <[redacted]@myRevdex.com.org>
Thank you for sending the attached document again.  I received it and am ready to answer with my response.  I will accept businesses response of clearing the charges off her account as of May 11,2015.  Since I have previously stated I do not owe these chargers as stated on the number of EOB Payment reimbursements that these bills were paid from my HRA Account, balance zero patient responsibility.   I sent the office this information I received from my insurance company [redacted] a number of times.  As to them speaking with representative from insurance company I at no time gave my insurance company permission to speak with Urologic Specialist and received no correspondence or statements from my insurance as to this information.  As stated in this letter. I also did not received any messages left for return call from Urologic Specialists since I have no way to leave a message. 
 
I have already ended the physician-patient relationship in February 2015 when I found another physician that I could actually see the physician, not the nurse.  Glad I did this since I do not have what Urologic Specialists was supposedly treating me for that never got better with treatments they kept charging me for when I still had a UTI the entire time.  [redacted]

April 27, 2015To Whom It May Concern:Our office has received several letters from this patient disputing both her balance and stating fraudulent charges have been billed in her name. Our billing department has confirmed with her insurance on February 3, 2015, with a reference number of [redacted],...

the amount owed to us is correct. Our billing representative also has spoken with supervisors from her insurance company to get a more clear statement of her benefits sent to the patient for a clearer understanding of her responsibility of payment.We have tried to contact the patient on several different occasions to discuss her correspondence mailed to our office. We have called and left messages asking for a return call on 2/3/15, 3/2/15, and 3/10/15. There has been no reply to those messages.The patient is also disputing charges from a date of service on January 2, 2015. She had come in on 12/26/14 but services were not rendered by a physician but by a nurse and were documented. She then came in on 1/2/15 in which services were rendered. We have documented both dates correctly to reflect the events each time.In an effort to have this on-going issue concluded, we are sending the patient a letter with confirmation of our ended physician-patient relationship and are clearing the charges off her account.Thank you for your help with this issue,Kyle WOffice Manager Shenandoah Urologic Specialists

April 27, 2015
To Whom It May Concern:
Our office has received several letters from this patient disputing both her balance and stating fraudulent charges have been billed in her name. Our billing department has confirmed with her insurance on February 3, 2015, with a reference number...

of [redacted], the amount owed to us is correct. Our billing representative also has spoken with supervisors from her insurance company to get a more clear statement of her benefits sent to the patient for a clearer understanding of her responsibility of payment.We have tried to contact the patient on several different occasions to discuss her correspondence mailed to our office. We have called and left messages asking for a return call on 2/3/15, 3/2/15, and 3/10/15. There has been no reply to those messages.
The patient is also disputing charges from a date of service on January 2, 2015. She had come in on 12/26/14 but services were not rendered by a physician but by a nurse and were documented. She then came in on 1/2/15 in which services were rendered. We have documented both dates correctly to reflect the events each time.
In an effort to have this on-going issue concluded, we are sending the patient a letter with confirmation of our ended physician-patient relationship and are clearing the charges off her account.
Thank you for your help with this issue,
Kyle W
Office Manager Shenandoah Urologic Specialists

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  Not able to view attachment.  Nothing appears on computer.
Regards,
[redacted]