Shell Shocked Paintball

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] The company contacted me personally after they responded stating they had missed the part about it being damagedThey are sending out a new tiller at no chargeVery impressiveSo based on that response I'm accepting this Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This tiller has been repaired and was shipped to the customer on April 29th [redacted] Tracking information [redacted] shows that it was received on May 6thWe apologize for the delay during our peak busy season

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Will they make arrangements for pickup? Do they just need the engine? I want to thank you for your involvement in this matter, I would not have gotten anywherewithout your help It's a shame I have been without my tiller for the entire summer, I think that is poor customer service Thanks again! Regards, [redacted] ***

Mantis warrants its tillers for years against manufacturers' defectsIn this case, the dealer determined that the problem was not due to a defect but rather to improper maintenanceThat is not a warranty issueWe would be happy to re-evaluate the unit in our facility if the customer will send it in to usOtherwise, we have to honor our dealer's assessment of the problem

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
the dealer's assessment is telling me proper fuel mix was used bearing went bad. According to the dealer, they sent their assessment and pictures to distributor in winston salem, nc which denies claim
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.] The company contacted me personally after they responded stating they had missed the part about it being damaged. They are sending out a new tiller at no charge. Very impressive. So based on that response I'm accepting this.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I do not have the original claim since it did not make it to us. It stopped at the distributor level. I have contacted the distributor who will discuss with his dealer. As soon as I get further information, I will advise. For now, we would like to pick up the tiller and bring it back to our facility. We will fix it for the customer.

This tiller has been repaired and was shipped to the customer on April 29th. [redacted] Tracking information [redacted] shows that it was received on May 6th. We apologize for the delay during our peak busy season.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Will they make arrangements for pickup?  Do they just need the engine?  I want to thank you for your involvement in this matter, I would not have gotten anywherewithout your help.  It's a shame I have been without my tiller for the entire summer, I think that is poor customer service.  Thanks again!
Regards,
[redacted]

Mantis warrants its tillers for 5 years against manufacturers' defects. In this case, the dealer determined that the problem was not due to a defect but rather to improper maintenance. That is not a warranty issue. We would be happy to re-evaluate the unit in our facility if the customer will...

send it in to us. Otherwise, we have to honor our dealer's assessment of the problem.