Shekinah Electric Plus

Initial Business Response / [redacted] (1000, 5, 2016/02/21) */ Contact Name and Title: [redacted] , president Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @comcast.net While installing the panel cover on the main breaker panel, the electrician used a screw that was more pointed and a bit longer than the screws that were intended for the cover, since the owner had installed the panel and the screws were lostThe screw pierced the insulation of one of the feed wires to the panel, causing a big spark and a little smoke We had an electrician return to make the repairHe proposed to cut and splice the wire at the point of damage using an insulated 2-port splice connector, after we had checked this out with the electrical inspectorHe agreed that a splice using the proper splice connector can be done inside the electrical panel At that point the owner agreed to our repairing the wire with that connector, if the inspector would inspect it and issue a written approval notice, which he did At the point of settling up on the payment, we issued a credit to cover the charge from the power company for the reconnect feeThe credits issued were actually more than the AEP fee This job was one that escalated in the process of doing the jobInitially the job involved completing the electrical service started by the homeowner and making corrections to his wiring so that it would pass an electrical inspectionThen the owner wanted us to add to the quote for finishing out the electrical after the drywalling and paintingIn the process of correcting the owner's wiring, we discovered that all the wires run through the attic had been chewed up by raccoons and had to be replacedThis added $to the total costs The repair has been taken care of in a safe manner was inspected and the AEP extra charge was credited to the homeowners' account before the final payment was made OFFER:

Initial Business Response /* (1000, 5, 2016/02/21) */
Contact Name and Title: [redacted], president
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@comcast.net
While installing the panel cover on the main breaker panel, the electrician used a screw that was more pointed and a bit...

longer than the screws that were intended for the cover, since the owner had installed the panel and the screws were lost. The screw pierced the insulation of one of the feed wires to the panel, causing a big spark and a little smoke.
We had an electrician return to make the repair. He proposed to cut and splice the wire at the point of damage using an insulated 2-port splice connector, after we had checked this out with the electrical inspector. He agreed that a splice using the proper splice connector can be done inside the electrical panel.
At that point the owner agreed to our repairing the wire with that connector, if the inspector would inspect it and issue a written approval notice, which he did.
At the point of settling up on the payment, we issued a credit to cover the charge from the power company for the reconnect fee. The credits issued were actually more than the AEP fee.
This job was one that escalated in the process of doing the job. Initially the job involved completing the electrical service started by the homeowner and making corrections to his wiring so that it would pass an electrical inspection. Then the owner wanted us to add to the quote for finishing out the electrical after the drywalling and painting. In the process of correcting the owner's wiring, we discovered that all the wires run through the attic had been chewed up by raccoons and had to be replaced. This added $621.00 to the total costs.
The repair has been taken care of in a safe manner was inspected and the AEP extra charge was credited to the homeowners' account before the final payment was made.
OFFER: