Shears Construction

We’re waiting on the door to arrive January 28thOnce it arrives, we will get schedules coordinated with the [redacted] to get the install done

I have would not like my complaint ID [redacted] , to be handled through and Arbitration Hearing Regards, [redacted]

I am responding as WW of Central Valley - I have been unable to respond to your website as intructed - At this given time I will be in coorespondence to my immediate GM as to how we will handle What I do know is that we have reordered this ED numerous times, with the customers dissaproval each time We have also attained the manufacturer to be on site at point of delivery each time of which they have cleared the ED as "clear" of any defects And yet still the customer is refusing Again let me say that as of this given point/time I will be in touch with above management as to what direction we as a company must take Thank you

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We have not heard anything on our acception of Window worlds offer since June Regards, [redacted] ***

The following came from our production manager who has years experience in window installations“he's measuring from his shutters to the window, that's not the opening If you look, it is at 5/8" from the siding not the 1" he is complaining about This is acceptable by the time you install J Channel around the siding and add the customer exterior trim, it would be perfect.”We stand by our previous submissions and statements Please be advised that we have warehoused these custom made windows for over days, if we can’t get some resolve soon we will be forced to turn this issue over to our corporate legal counsel to collect and enforce the contract[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] from Window World called me on Tuesday February 2, and informed me that the door that was ordered came in but it had defects in the paint and the trim was loose from the frameHe explained that he had spoke to the manufacture of the door and they felt they could not get a door to suit us without defectsHe told me that we could get a painter of our choice and have them take care of the defects in our current door I then asked him about the air coming in our storm door and the openings at the bottom that you can see the outside that has not been repaired yet either He stated that he was unaware of any issues with our storm doorMy husband and I have discussed ***'s option to us and this is what we will accept and nothing elseWe feel that we have been patient and fair with our demand but we want this settled now, it has been two years They get a door to us without defects or poor quality of product They take care of our storm door also Or they need to reimburse us the money we paid to them in full and we will go somewhere else to get a door of good quality and without defects Regards, [redacted] ***

Ms [redacted] ,First let me apologize for not returning your call back in MayIt was never my intention to not call you backI had our management team in [redacted] working on this and our factoryIt was my understanding they were in contact with you during the processI realize this does not excuse me from calling you thoughI have copied the President and Vice President of our company since they are my superiors so you can be assured that your concerns have made it to the highest authoritiesI do plan on using this as a learning experience to better handle situationsI will also be calling you today to touch base with you and verbally apologize as well.As for your windows, we are doing everything we can to ensure your problem is handled with minimum inconvenience to youI'm showing the rest of your items are scheduled to be delivered to our warehouse on 6/21/so we should be able to wrap this upSincerely, [redacted] Operations ManagerWindow World of DC###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I would like to see what is done as I am told the upper management is looking into this as well!!!!!

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do you not agree with this at all no installer had ever seen my children my children were never here both times that they were here to install windows and as you see in the pictures above this is clearly downstairs in my basement where they would have to use a ladder or chairs to climb up to and no one ever accesses the basement anyway so my children could not have done this this was the same exact I wish I had pictures of this that happened in the other bedrooms when they first install them this is what the other one does look like that they installed and they came back and fixed it and then when they came in redid the the windows downstairs install the windows downstairs soon as they left like an hour later this is what one of the windows look like and I do not appreciate them saying that m this is what the other one does look like that they installed and they came back and fixed it and then when they came in redid the the windows downstairs install the windows downstairs soon as they left like an hour later this is what one of the windows look like and I do not appreciate them saying that installers had to repeatedly tell my children not to touch it with my children both times were never present they were not at home so that is information and I do not approve it and do not like that they would lie on my children and say that they repeatedly told them not to touch it when they never were even here so that is a big lie right there I am not happy with this company at all they are very rude and disrespectful I called the original person today who responded to this letter as soon as they heard my name they said that he wasn't available and that he would call me back and it's still never got a call back

Mr*** also disputed his down payment that was charged to his credit card. Attached is our reponse to the dispute. Mr***'s dispute was denied by the credit card company. Mr*** ordered replacement windows that were custom made to fit his openings and they were not
mismeasured. Mr*** is now wanting New Construction Windows but that is not what he contracted for. We will allow the termination of the contract but the down payment goes to cover the cost of the custom made windows that he ordered and will not be refunded

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved I am requesting a date of the delivery for the door that they have stated has been ordered and also the date that it will be installed I also would like a date set for someone to come out and fix our storm door
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The measuring that Mr*** is referring to IS the measurement between the rough opening and the window frame of the new windowThe NFRC energy performance ratings sticker which appears on the new window and was presented during sale refers to proper installationThe excess space between the rough opening and the frame and it extending beyond the sheathing would make these ratings totally inacurate. Once again if what they are presenting is accurate, why was their installers not willing to install the windows at time of delivery? This is a case of failure to deliver accurately on contract itemsWindow World is obligated to release us from our contract
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Window World would like to present a few options to get this resolvedThe first option is we can offer you a $credit and you keep the existing doorThe second option is we can have the door remadeWhen it comes time for installation, management from Thermatru, Window World, and you would be present for the factory unwrapping so all three can simultaneously inspect the door and if acceptable, installThe 3rd option we would like to present is for you to hire the painter of your choice to paint the door and window world would pay the billPlease let me know which of these options you would like to pursue. Thank you, *** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't know where to begin to correct all these fallacies but I will tryThe competitors recommended that we have window world correct there mistakes and really did not like what they are doing to the industryOnce again we purchased the windows recommended by window worldThe window is a full inch to small If their windows need that much room to expand, they have bigger issues Notice there is not one picture of how things look on the outside because that is where all the problems areThere is foam insulation all around the window the exterior extends way beyond the sheathing thus compromising its energy efficiency , structural strength of the opening and aestheticsThe company must acknowledge their mistake and salvage any remaining integrity by not expecting the homeowner to settle for their make-shift installation to remedy their mistakeSince we have windows recommended by window world and measured by window world and manufactured by window world which cannot be installed correctly I am requesting a full refund as I no longer feel this company is trustworthySee attached picture which demonstrate the incorrect size and installation
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am disputing the down payment with my credit card Mr *** is incorrect with saying it has been denied The case is still open and awaiting response from Mr ***.I ordered the replacement windows that the salesman from Window World brought to the estimate appointmentI was never given any choice of windowsMr ***, himself, came to measureEight weeks later when they came to install them, the Window World installer informed us they don't fit correctlyWhen Mr *** finally came out days later, instead of acknowledging the mistake, he tried to convince me this is and explained how he was going to make them fitIf in fact this was correct, why didn't his installer just put the windows in on the day of install? I will not forfeit my down payment to cover Window World's mistakeThis is simply a lack of providing the product promisedTo help illustrate this with an analogy of the situation: You respond to an ad for custom made suitsA salesman comes to your home with fabric samples and tells you how good the fabric is and how it will improve your lookSomeone else comes to measure youWhen the suit is finally made, someone comes to deliver it and tries to put it on youIt is not the right size so they say they can't dress youThe person who did the measurement comes to your home and tells you it will fit youYou just need to wear suspenders, stuff the loose areas and cuff the pant legsAnd because you customer ordered the suit you must accept it as is and pay for it.
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] from Window World called me on Tuesday February 2, 1016 and informed me that the door that was ordered came in but it had defects in the paint and the trim was loose from the frame. He explained that he had spoke to the manufacture of the door and they felt they could not get a door to suit us without defects. He told me that we could get a painter of our choice and have them take care of the defects in our current door.  I then asked him about the air coming in our storm door and the openings at the bottom that you can see the outside that has not been repaired yet either.  He stated that he was unaware of any issues with our storm door. My husband and I have discussed [redacted]'s option to us and this is what we will accept and nothing else. We feel that we have been patient and fair with our demand but we want this settled now, it has been two years.1.  They get a door to us without defects or poor quality of product.2.  They take care of our storm door also.3.  Or they need to reimburse us the  money we paid to them in full and we will go somewhere else to get a door of good quality and without defects.
Regards,
[redacted]

We’re waiting on the door to arrive January 28th. Once it arrives, we will get schedules coordinated with the [redacted] to get the install done.

We will be processing a refund to [redacted]. I will submit the request today and it should go out sometimes next week.[redacted]