Shearer VW

Ms [redacted] had some concerns with how the Pre owned [redacted] she purchased ran while traveling at to mphThe vehicle she purchased was serviced by [redacted] Trained Techniciansas part of the service prior to the sale, we replaced and balanced two of the tires along with our multi point inspectionWe do the best we can to satisfy our customers, although we recognize that from time to time we cannot please all of themWe took the car back from Ms [redacted] and refunded all her money to herWe cannot think of a more professional way to resolve her concernShortly after placing the car back into our inventory we retailed the car to another customer who has no complaints

Ms. [redacted] had some concerns with how the Pre owned [redacted] she purchased ran while traveling at 40 to 60 mph. The vehicle she purchased was serviced by [redacted] Trained Technicians. as part of the service prior to the sale, we replaced and balanced two of the tires along with our...

multi point inspection. We do the best we can to satisfy our customers, although we recognize that from time to time we cannot please all of them. We took the car back from Ms. [redacted] and refunded all her money to her. We cannot think of a more professional way to resolve her concern. Shortly after placing the car back into our inventory we retailed the car to another customer who has no complaints.