Shearer Painting

[redacted]
[redacted]
University Place, Washington 98466
 
I met with Ms. [redacted] at her home. There are two impact spots smaller than 1/10 of an inch on her paint cabinets from the painting completed 12 months earlier; the rest of the cabinet package is well adhered and...

intact. I have pictures and videos from our visit and the sections. It is normal to touch up these sections; she refused that or to have a paint rep look at the cabinets for a third opinion. Ms. [redacted] only insisted on getting her money back. Which I politely refused and explained as unreasonable; and again offered a reasonable remedy of touchup repair.
At that point Ms. [redacted] re-stated her earlier threat by email to write bad reviews. Ms. [redacted] was crying and stating that her kitchen was ruined. I wrote her an email four days after our visit again offering to repaint the two spots.
 
During the painting a year earlier Ms. [redacted] had threatened and bullied her way into contract add ons and a price reduction; in additional to inappropraite interogation of my workmen leading to complaints and requests to transfer from that project.