Shea Plumbing Sewer & Drain

scheduled appt for monday morning
didnt show
left voice mail at 11:30am
no response
left voice mail at 3:20 pm
no response
spoke to someone around 4:00
tech said they been busy
finally showed up around 5:00pm
stayed maybe 10 minutes and left to get a different tool
returned about 30 minutes later
worked 20 minutes (timed with phone)
said he needed another tool and would return first thing in the morning and would call before - said there was no charge for the time so far
no phone call
arrived around 10:30
worked 40 minutes (again timed)
finally cleared the clog
charged 1 hour 45 minutes even though they only worked a total of about an hour between the two days

poor communication, poorly prepared to properly handle the task, feel overcharged