Shaver Lake Vacation Rentals

DO NOT RENT WITH THIS COMPANY!***
-*#*#I would be highly interested in joining or starting a CLASS ACTION LAWSUIT against them for this illegal policy. They are thieves!
They take 50% on booking day, 50% 30 days prior to your trip.
They took this money on a debit card (same as cash) and when the Chinese Virus swept through, they canceled our rental. They refuse to return ANY money, claiming it "was the county" that canceled the booking. Not true, as the county doesn't have the authority without a court order to cancel or void a 3rd party private transaction.
Regardless, they state: "we're offering a 100% dollar for dollar value for a future credit." THIS IS A TOTAL LIE. What they don't tell you, is that they have no ability to negotiate or offer the same deal at a future date for the same price. I booked the house because it was at a time and price convenient to me and my family (some coming from out of town)
At a future date that is agreeable to future family travel and weather, the price of the same rental is nearly DOUBLE. VACASA WILL NOT cover the price difference, and as a result, you're held hostage to a time and price that is convenient to them and not you. Not to mention that your "future credit" has a booking/usage expiration.
They then offered 110% of the value as credit. But that means absolutely nothing. At a 3 night rental for $800 110% is $880. The extra 80 dollars doesn't do anything when the price is 1.5 or 2 times higher in the future. A complaint on the Revdex.com website sums it up: "...with price and booking fees for 3 days rental today, you can't even get the same rental in the future for only 2 days, even with the 110% they claim to offer." (Because of "peak season" price increases, which they claim to have no ability to guarantee or negotiate with the home owner)
As a result, THEY ARE NOT ABLE TO OFFER OR GUARANTEE a true dollar for dollar future value, and as a result, they have to refund the money. We even offered a compromise to treat it as a standard Cancelation where they keep all the booking fees etc and they refused to compromise.
As a result, we went through our bank to prove that they refused to refund the money, or work towards any kind of compromise if it involved refunds of money.
CONCLUSION: DO NOT SUBJECT YOURSELF to their illegal business practices. They are a billion dollar corporation and they don't care about you because they know the chances of you suing them are very low.