Shaver Automotive Group, Inc.

Review: This is the second Jeep I own, as the first one kept stalling and breaking down. I let the dealer try to fix the vehicle about 5 times and then requested a new vehicle. The first Jeep had a few thousand miles on it. The Jeep was a dealer car that I had thought I was getting a good deal on it. I later found out that they did not file lemon law on the car and sold/auctioned it to some other unlucky individual. Then I was put into a brand new Jeep, but had to pay a large difference which seemed ridiculous. I had no other choice as Shaver Jeep had run my credit so many times that I could not get financed elsewhere. For the past year, I have had an engine light on as well as periodic stalling. The navigation also freezes constantly for days at a time. The car has been brought in a total of 6 times. They have record of 3 times now. The other three times I was turned away as the light was not on when the care made it to the dealer. I was told without the engine light on, they wont touch it. Today, I was driving to my graduate finals, and the car broke down on the freeway. I was stuck on the freeway for about an hour in 110-degree heat. Finally, I was able to keep starting the car after each stall to get it to the dealer. I was put into a very dangerous position being stuck on a large freeway in high heat. I am a graduate student and I do not have much time or money to waste on the dealer turning me away even though I am driving an unsafe vehicle. I have talked to the service manager (Mike) who told me the problem is not their fault and that I should deal with Chrysler. When I got to the dealer, he refused to see me because he is a manager and does not deal with people. The service writer had me waiting for about 45 minutes and refused to give me a loaner car (it was apparently broken, although I was told it worked fine). The service manager and writers have been completely degrading and hostile, so much so that I have anxiety attacks when I go to the dealer.Desired Settlement: I am requesting a full refund on the vehicle, including any service fees and bank fees that occurred after the car was brought in for service (the first month). This is when the problems began, so I should not be held responsible for a car that does not function, and a dealership's service department that stonewalls it's client's. In addition, I expect to be compensated for hours l have missed both graduate school and work due to a non-operating vehicle.

Business

Response:

The dealership is currently working wsith Mr. Simon to reach a reasonable solution. Thankfully, Mr. Simon, as well as all new car purchasers in California, has protection under California law re: manufacturer liability.

Consumer

Response:

Review: 9603086

I am rejecting this response because: