Shashone Cattle & Land Development

Dear [redacted] , I am writing to you in response to the notification we received about complaint ID # [redacted] The client received an email one month before the renewal date to inform him about the upcoming renewal, in addition to the price increaseThe client did not request to cancel the recurring charge before the renewal date on As indicated in our Terms and Conditions, annual subscriptions must be cancelled by the user to stop all chargesOur Client Services Team is available Monday–Friday, a.m.–p.m(EST) by phone and email—we are not open on Federal public holidaysThe client also had a complaint about not being able to access “Saved Lists,” as well as locate the button to “Cancel Subscription”—both are prominently placed and accessible on the users account interfacePrior to purchasing a product on artnet, all users must accept our Terms and Conditions and Privacy Policy before placing an order, such user complied when he placed the order on Please find our full Terms and Conditions by following this link: [redacted] - Per section in our Terms and Conditions: All annual subscriptions renew automatically- Per Terms and Conditions section 7.7: artnet will not refund any subscriptions that have been purchasedWhile it is explicitly clear in our Terms and Conditions, artnet has a no refund policyHowever, as a courtesy, we refunded the client on 1/25/If you need any further information, please do not hesitate to contact meBest, Kate Kate H [redacted] CLIENT SERVICE SPECIALIST artnet® Artnet Worldwide Corporation [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
In a January **, 2017 email from Kate H[redacted] to [redacted], Ms. H[redacted] stated: Due to your feedback, we will look into updating our renewal process so that users are asked to agree to our terms and conditions every time they renew their subscription. Thank you for helping artnet keep current in clients’ needs. It appears Ms. H[redacted] & artnet decided it was preferable to keep their deceptive renewal terms. THE AUTOMATIC BILLING PRACTICE IMPLEMENTED BY ARTNET IS IN DIRECT VIOLATION OF TERMS FROM THE CONSUMER FINANCE BUREAU artnet's implementation of automatic billing FAILS to comply with regulations specified by the Consumer Finance Protection Bureau regarding Consumer Authorizations in Compliance with EFTA and Regulation E. Learn more here:[redacted]According to requirements of the Consumer Finance Protection Bureau, businesses using automatic billing contracts are required by law to obtain WRITTEN permission and therefore user agreement before implementing ANY automatic billing debit; artnet failed to do so, and therefore there was no agreement. The law states any merchant that uses automatic billing must obtain a consumer's permission before automatically debiting an account; importantly, artnet is not only legally required to give users a copy of the terms of any preauthorized debit, but also the debit charge can only be legally authorized with permission from the user and that permission must be in writing. In this regard, please be aware that [redacted] Fine Art, Ltd. and/or [redacted] did not approve nor sign any paperwork confirmation authorizing the billing in the amount of $489.95, which is clearly against the law.  In fact, artnet never provided any hard copy options showing that we could subscribe for a 12 month basis, or on a month to month basis for $42.50 per month.  Your current billing practice not only is a clear breach of law, but it is deceptive and misleading. We never received a hard copy of the terms of the contract which is essential under the law, nor did artnet ever provide any way for us to agree or disagree with your billing procedure.The [redacted] wrote an article on this subject; learn more here:[redacted]The [redacted] article states [redacted]
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], I am writing to you in response to the notification we received about complaint ID #[redacted]. The client received an email one month before the renewal date to inform him about the upcoming renewal, in addition to the price increase. The client did not request to cancel the recurring...

charge before the renewal date on 12/**/2016. As indicated in our Terms and Conditions, annual subscriptions must be cancelled by the user to stop all charges. Our Client Services Team is available Monday–Friday, 9 a.m.–5 p.m. (EST) by phone and email—we are not open on Federal public holidays. The client also had a complaint about not being able to access “Saved Lists,” as well as locate the button to “Cancel Subscription”—both are prominently placed and accessible on the users account interface. Prior to purchasing a product on artnet, all users must accept our Terms and Conditions and Privacy Policy before placing an order, such user complied when he placed the order on 12/**/2010. Please find our full Terms and Conditions by following this link: [redacted] - Per section 7.1 in our Terms and Conditions: All annual subscriptions renew automatically. - Per Terms and Conditions section 7.7: artnet will not refund any subscriptions that have been purchased. While it is explicitly clear in our Terms and Conditions, artnet has a no refund policy. However, as a courtesy, we refunded the client on 1/25/2017. If you need any further information, please do not hesitate to contact me. Best, Kate Kate H[redacted] CLIENT SERVICE SPECIALIST artnet® Artnet Worldwide Corporation [redacted]
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