Initial Business Response / [redacted] (1000, 5, 2016/03/18) */ This is a very unusual situation were our customer passed away as we were finishing the repair of the vehicleA very sad situationI am not sure were the communication breakdown took place but it has never been our intention to take advantage of this family in their worst time of grief.My heart & prayers go out to this familyI have reached out to the family to resole this issue and have agreed with their terms of waiving any storage fees lien fees or admimfees
Initial Business Response / [redacted] (1000, 5, 2016/03/18) */ This is a very unusual situation were our customer passed away as we were finishing the repair of the vehicleA very sad situationI am not sure were the communication breakdown took place but it has never been our intention to take advantage of this family in their worst time of grief.My heart & prayers go out to this familyI have reached out to the family to resole this issue and have agreed with their terms of waiving any storage fees lien fees or admimfees