Sharp Electronics Corp

Sharp will contact customer to resolve.

Customer was offered a [redacted] Streaming Stick to resolve the connection issue they were having. Customer accepted and the [redacted] was ordered for the customer.

Sharp processed an exchange for a new LC60LE660U today. Customer will be contacted by NVC to schedule an appointment when the unit arrives to the delivering terminal.

Complaint: [redacted]
I am rejecting this response because: This response does not address responsibility for making a faulty product nor does it address the fact that this is the second of two faulty products. The response also fails to provide information as to how to go about having the TV evaluated for the prorated exchange. Who would have to deem it unrepairable in order for Sharp to accept it as unrepairable and how is that information communicated to Sharp?
Regards,
[redacted]

The customer has been called and left numerous messages and sent a call back letter with no response. Sharp is trying to offer the customer a new LC70UC30U. Customer has not contacted Sharp back to go over the option.

Sharp has approved the customer for an exchange at no cost. Customer accepted offer.

The customer unit was purchased in 2013. The warranty ended in 2014. The prorate exchange was offered as an out of warranty concession.

Customer agreed to a NEW upgraded exchange. Exchange has been processed. NVC Tracking: [redacted]

An exchange for the same model has been processed. The unit is at [redacted] delivering terminal under tracking # [redacted]. According to [redacted] s ite they left the customer a couple messages to set up a delivery appointment and the customer has not contacted them back. The customer can contact [redacted] at...

###-###-#### to schedule a delivery appt.

Sharp processed an exchange for the customer to an upgraded model. The exchange delivered on 1/2/16.

.An exchange was processed for a [redacted]

Complaint: [redacted]
I am rejecting this response because:
It is not right that a $4000 T.V. Died just outside of the warranty date.  The reason so much was spent on a t.v. Was so that something like this would not happen. There is no reason why I should receive a refurbished t.v. For $600. That is unreasonable when that t.v could fail as well. I am willing to pay $600 for a new t.v.If you could please assist me with this issue I would be in your debt. We have no t.v. Right now because we had invested all of our resources into that t.v. To pay $600 for refurbished one is throwing money down the drain once again and we are retired so we are on a limited income.Thank you in advance for your assistance.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I have still not received the check.

Sharp is processing a NEW LC70EQ10U for the customer. The exchange will ship today 12/17/14.

Customer's original unit was purchased 3/3/08. That TV came with a 1 year parts and labor warranty. On 10/23/14, customer was offered a prorated exchange to a different model due to the customer was out of warranty. Customer accepted the refurbished model that came with a 90 day warranty. On...

3/21/16, customer contacted Sharp that the TV is not working. Sharp advised the customer that the TV is not in warranty. Sharp cannot assist further.

Sharp offered to cover repair as a courtesy. The unit is not repairable. The customer was offered a prorated exchange due to the unit being out of warranty. Customer advised Sharp that they would speak with his manager and contact us back. Sharp has not heard back from the customer.

I am rejecting this response because:
There was no physical impact to the screen, no scratches, marks or damage to the screen....

 Sharp has simply posted a picture that I took per their request as their response without investigating any further. Their handling has been very unprofessional with no consideration whatsoever to servicing a customer rather than looking at a picture taken by the customer and concluding there is no coverage under the warranty. Is sharp at least admitting there is a warranty on a brand new TV that's only 7 months old? Again, response rejected as there's no physical damage to the screen of the TV and the picture failed similar to the original TV that Sharp replaced under warranty as that too was defective.

Customer was offered a reimbursement of $143.99. Customer accepted and is in process.

Per Sharp contract with Sprint, Sprint assists their customers for warranty services. Sharp can only refer the customer to a Sprint authorized store for assistance. Sharp escalates the customer information to a Sprint representative to reach out to the customer. Customer information was escalated to...

the Sprint support person for assistance.

On 10/8/14 the customer paperwork was sent to corporate for check processing. Customer will receive the check in about two weeks.