Sharon Realty LLC / Kravetz Realty

Review: May 26, I requested a fixing service through email with several pictures showing what the problem is. It was to fix a [redacted] in kitchen. And then I have waited about 2 months. During two months, I tried to let the maintenance know what I wanted him to do for the [redacted] And he also read my email and knew all things that I needed. But what I received answers was only "I am so busy, so I don't know when I can drop in your home and fix it." This is the only answer that I have received during two months. Also the front door has a big [redacted] where so many bugs have rolled in. So, I requested the maintenance to fix it. And 3 weeks ago, he and manager visited my home and check all things (broken [redacted] and a big [redacted] of front door). However, what I have received answers from him was "I am so busy, so I don't know when I can drop in and fix them."Desired Settlement: There are several things that manager and maintenance should do for my family.

First, they must apologize to us sincerely.

Second, the maintenance mud fix them all right now.

Third, the owner of this village should compensate inconveniences that my family have experienced.

Business

Response:

Please see the following reply and explanation for a complaint you received against our company.

Tenant had complained about a loose screw on a new patio door handle. We typically prioritize our repair requests and focus on those repairs deemed more important than a loose screw on an exterior storm door, a situation that we consider ordinary wear and tear. This was conveyed to Tenant but perhaps it was not understood as they are Korean Nationals who speak only broken English and our staff does not speak Korean.

That said, our Maintenance Supervisor visited the apartment on July 23, 2014 and the screw on the exterior storm door was in fact tightened. Tenant also spoke of a problem with the front door, which did not seal tightly when closed. Tenant had complained of this situation several times prior. Our response is and has been consistently that they would need to remove some sort of bubble wrap that they had installed around the door

for some inexplicable reason, as the bubble wrap was the sole reason that the door did not close tightly. Sure enough, we removed the bubble wrap the Tenant had installed door and the closed snugly.

The Tenant has requested some sort of monetary settlement for their "inconvenience". We do not believe that this is appropriate and passed on that offer. The Tenant's lease expires on July 31, 2014, and they have just vacated.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The manager and the maintenance are not honest because they are saying the partial of the whole problem.First, the problem of the knob was clearly known to the maintenance because I emailed a document made up of several pictures showing what the problem is. What you, owner, must know is that I let him know the problem on May 26. What I complained was about the duration (two months) that I waited. In other words, although the maintenance clearly knew the problem 2 months ago, but he did not do for the problem. As I said before, what he did was just to say "I am so busy, so I cannot say the day and the time that I can fix it." And the problem was not just wear and tear. It was broken, so I could not open and close the door. So the knob had to be replaced by new one. So replacing the knob was not difficult but easy. But I waited and waited and waited two months. If he said to you, "it was difficult for me to fix, so it took two months," you must fire him because he cannot help residents. What you must do is to remember that "I waited for replacing the knob 'almost two months'."Second, I am not an american, so my english speaking is not excellent. However, I can deliver my thought to others without great problem. If the maintenance said to you, "I could not understand what the resident said because his english was broken english," what I want to say to you is he has broken mind. That is to say, his attitude to non-american, who has other mother tongue and other color, was negative, so he did not try to listen carefully what I wanted to say. He has no mind to serve others, especially non-americans. It is not my own thought. Other Korean friends living now in [redacted] village and moved have the same thought as mine. Third, front door has a big ck. So thought the ck bugs and wind come in. So I tried to prevent them with bubble wrap. With the bubble wrap we could block up bugs and wind, but it was not perfect. So, I said this ck to the maintenance. If the maintenance said to you, "I tried to fix it, but I could not fix because there was bubble wrap. It is lie.