Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Typically our process for Warranties is to verify the health of the tree with an on-site visit. [redacted] sent an email with an improper address (misspelled) to Tony with pictures of the tree in question. This variety of tree breaks dormancy later than all other varieties so Tony advised...
waiting for a few more weeks to see if the tree did leaf out. [redacted] was wanting an immediate response via his emailed picture and it was not possible to conclude the health from that photo. Since [redacted] had chosen to proceed with a complaint to the Revdex.com rather than wait for an on-site verification, we will process a refund by check in the amount of $138.44 ($129.99 cost of [redacted] + $8.45 sales tax) if agreeable to [redacted]. Hopefully this will resolve this complaint.Thanks Tom
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Typically our process for Warranties is to verify the health of the tree with an on-site visit. [redacted] sent an email with an improper address (misspelled) to Tony with pictures of the tree in question. This variety of tree breaks dormancy later than all other varieties so Tony advised...
waiting for a few more weeks to see if the tree did leaf out. [redacted] was wanting an immediate response via his emailed picture and it was not possible to conclude the health from that photo. Since [redacted] had chosen to proceed with a complaint to the Revdex.com rather than wait for an on-site verification, we will process a refund by check in the amount of $138.44 ($129.99 cost of [redacted] + $8.45 sales tax) if agreeable to [redacted]. Hopefully this will resolve this complaint.Thanks Tom