ShareFile

ShareFile billed my account for during 2012 and 2013 and I have not used their service - over $1656.Share file offered a free trail service which required my credit card. They then automatically renewed despite I never used for over two years. This occurred even though I chanced my credit card account no to protect me from unauthorized use. I have contacted the company and they have refused to consider consideration for this incorrect charge and said they were give access to the credit card after requesting the new number but not contact me. I aspect that the use use of a free trail service and then subsequent auto billing is an abused practice and should be reviewed and investigated . The fact that they admitted I did not use the service but still was billed and did not give consideration is just bad business.Desired SettlementI am seeking a reimbursement of $1656 for unused service.thank you[redacted]Business Response /[redacted]/We have reached out to the customer directly to confirm that a refund for $1049.25 was received. He was able to speak with a representative at ShareFile on 1/4/15 who cancelled the account and issued a refund. Consumer Response /[redacted]/As explained to the company that they billed me for 3 years and refunded only the last 12 mths . I explained and they agreed that I did not use their service. I explained that I [redacted] at the time prior to me "signing up" for the :free trial. Also I did not understand this reoccuring charge process they had. I explained that they should not have allowed to access my charge card after I switched card numbers . Despite the fact that I have received no value whats so ever which they agree they have not presented an alternative. If they want a compromise I would suggest that they refund 1/2 of the amount owed. This is not a way a company should teat a customer. Final Business Response /[redacted]/We are working with the customer and doing our best to understand options in terms of how far we can refund the account. We will be in contact with the client when we have further information around these options. Final Consumer Response /[redacted]/sharefile has resolved this issue with me in a very professional timely manner. They are a reputable supper that lives up to their commitments[redacted]