Shamrock Heating & Cooling

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Attached are the receipts and checks relating to ShamrockThe technician who came to my house did not specify I purchased the [redacted] ***His copy of the agreement was altered after I signed itYou can compare to the copy he sent you I understood that the service agreement would cover me for any maintenance and repairs not covered in my home warranty I think it will be fair to refund for the Service Agreement and for the Home Warranty Service ChargeThe total would be $+ = $The reason that I think the Home Warranty Service Charge should be refunded is because it was a bait and switch tacticI called 2-Home Warranty to cover repairs on home warranty, and they sent Shamrock who sold me a Service Contract and other goods not relating to the Warranty I understand that I have to pay for the Starting CapacatorI have my doubts that the Starting Capacator is fairly pricedI have no way of checking thatFurthermore, the Starting Capacator sale was a result of what would be clearly a bait and switch tactic Regards, [redacted] ***

Purchased a Heater Conditioner Unit and was told we had years on parts and Labor found out that I have no parts and labor because the company never purchased it from Day and Night companyThis company Owner is unavailable when needed to work on my Unit

Dear Sir or Madam:Our air conditioning failed the afternoon of Saturday, June 4, I placed a telephone claim requestwith American Home Shield on Sunday morning, June at 6:a.mYour agent came to our home onTuesday, June 7, at 3:p.mAfter his diagnosis, he said " I' ll go to my truck and then bring you the bad news." He came in our kitchen and declared to my wife and I "You are not covered by AHS; here would be my recommendationI do not have the part that you require; however, I can get the part from my
shop and install it tomorrow, for $2,Since you qualify for our senior discount, I will lower your price to $2,(copy enclosed)You should call AHS with a phone number I will provide (which he never did) and ask them for a 'cash out' figureI don't know how much it will be, but I expect it to be $or $The $2,must be paid to me when I return to install the partThe cash out amount, which will
be assigned by AHS, will be returned to you at some time

Shamrock Heating and Cooling have done a great job with my bi annual maintenance agreements and also miscrepairs They recently installed a new ton Heat Pump Work was done quickly, and the work area was left clean Great job!

Well he , Shamrock , was hours late and he wasn't able to complete on the first day Then he shows up hours late again this morning Additionally he gave me like three different quotes and none of them were itemizedIt just stated central air repair on the invoice I asked him about the parts and he told me that he doesn't list individual charges, and he does everything on a flat rate One was for $, but only if I paid upfront for a warranty and maintenance plan in the sum of extra dollars Or he said I could give him credit card and he would only billed dollars a month Then he gave me an amount on $dollars and that was without the warranty and maintenance plan However this was actually less than the first quote with the maintenance plan
And finally I reviewed my cameras and he didn't bring in any parts , he only brought in a ladder I was told it would need a mother board and some other minor parts This is totally unacceptable and this guy is a

Shamrock Heating & cooling came to fix my AC on 6-23-under 2-warranty After they fixed it, the unit was not shutting off all the time after reaching the set temperature and when ever it shuts off the blower was not running for to seconds like it suppose toso, I called the Shamrock twiceFirst time the girl, Leslie told me that let me call you back after talking to the technician and she never called me backSo, I called her after days and she put me on hold several times to say that we can not help you because we do not work anymore with your warranty company which I think is a total lieI want them to come and fix the problem

We purchased our home air conditioner from Shamrock Cooking and Heating, *** ** *** ***, Tempe, AZ, 85282, approximately years agoWe have called them for service and purchased a year warranty We called them for an air conditioner cheabout a three weeks ago which is covered by the warranty This is the second warranty service we asked for and the first time they told us something was wrong and we paid about $This time, they told us there was a leakWe told them that we weren’t going to get it fixed as the technician also said it should last the summer and we had time to repair itThis was late in the day The next day when the heat started outside the air conditioner wasn’t working We called them and told them we needed them back to fix the air conditioner
My husband called them, I called them again to get a time and this was on a Friday They told us between 4:and 6:I called again at 6:and was told they would call me right backThey didn’t call me back until mid-morning on SaturdayWe had already called another company and scheduled them out When the other air conditioner technician looked at the air conditioner a part had been disconnected so it couldn’t work, the Shamrock technical had left a bottle of Freon on the roof and they could find no leak
Even though we have a warranty, we will never use Shamrock Air Conditioning again and wanted others to know our experience with them

Excellent service On time Courteous Listened to the issues but did not prejudge what needed to be doneAssessed equipment performance, performed required maintenance and advised options and future requirements ZERO PRESSURE

CUSTOMER *** *** PURCHASED A SERVICE AGREEMENT FORM US ON 5/17/WE NO LONGER CAN SERVICE THIS CUSTOMER THROUGH HER HOME WARRANTYAGREEMENT PRICE OF $WILL BE REFUNDED BACK TO HER IN THE FORM OF A CHECK
THANKS,

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Attached are the receipts and checks relating to Shamrock. The technician who came to my house did not specify I purchased the [redacted]. His copy of the agreement was altered after I signed it. You can compare to the copy he sent you. 
 
I understood that the service agreement would cover me for any maintenance and repairs not covered in my home warranty. 
 
I think it will be fair to refund for the Service Agreement and for the Home Warranty Service Charge. The total would be $260 + 60 = $320. The reason that I think the Home Warranty Service Charge should be refunded is because it was a bait and switch tactic. I called 2-10 Home Warranty to cover repairs on home warranty, and they sent Shamrock who sold me a Service Contract and other goods not relating to the Warranty.
 
I understand that I have to pay for the Starting Capacator. I have my doubts that the Starting Capacator is fairly priced. I have no way of checking that. Furthermore, the Starting Capacator sale was a result of what would be clearly a bait and switch tactic.
 
Regards,
[redacted]

We purchased our home air conditioner from Shamrock Cooking and Heating, [redacted], Tempe, AZ, 85282, approximately 5 years ago. We have called them for service and purchased a 2 year warranty. We called them for an air conditioner check-up about a three weeks ago which is covered by the warranty. This is the second warranty service we asked for and the first time they told us something was wrong and we paid about $200. This time, they told us there was a leak. We told them that we weren’t going to get it fixed as the technician also said it should last the summer and we had time to repair it. This was late in the day. The next day when the heat started outside the air conditioner wasn’t working. We called them and told them we needed them back to fix the air conditioner.

My husband called them, I called them again to get a time and this was on a Friday. They told us between 4:00 and 6:00. I called again at 6:45 and was told they would call me right back. They didn’t call me back until mid-morning on Saturday. We had already called another company and scheduled them out. When the other air conditioner technician looked at the air conditioner a part had been disconnected so it couldn’t work, the Shamrock technical had left a bottle of Freon on the roof and they could find no leak.

Even though we have a warranty, we will never use Shamrock Air Conditioning again and wanted others to know our experience with them.

AFTER REVIEWING THE CUSTOMER FILE OUR RECORDS INDICATE THIS UNIT WAS PURCHASED THROUGH A HOME WARRANTY COMPANY THE CUSTOMER HAD A POLICY WITH AT THAT TIME. THE HOME WARRANTY CONTRACTED US TO INSTALL THE UNIT.THE UNIT WAS INSTALLED ON 4/5/2013. WE ARE OBLIGATED TO WARRANTY OUR WORKMENSHIP FOR...

90 DAYS PER THE WARRANTY CONTRACT AS THIS IS A HOME WARRANTY CUSTOMER. THIS CUSTOMER CONTACTED US A FEW WEEKS AGO AND EVEN THROUGH THIS IS NOT OUR WARRANTY ISSUE WE AGREED TO A FREE  INSPECTION TO CHECK THE WORKMENSHIP ON THE INSTALL THE HOMEOWNER NEVER RETURNED OUR CALLS AND VOICE MAIL MESSAGES TO SET APPOINTMENT FOR INSPECTION. WE NEVER WE GIVEN THE CHANCE TO SCHEDULE THE VISIT. THIS BEING THE CASE WE HAVE NO IDEA AS THE VALIDITY OF THE PREVOIUS CONTRACTORS CLAIMTHANKS,[redacted]OWNERSHAMROCK HEATING & COOLING

CUSTOMER [redacted] PURCHASED A SERVICE AGREEMENT FORM US ON 5/17/2014. WE NO LONGER CAN SERVICE THIS CUSTOMER THROUGH HER HOME WARRANTY. AGREEMENT PRICE OF $260.00 WILL BE REFUNDED BACK TO HER IN THE FORM OF A CHECK.

THANKS,

Since we moved to AZ. about 8 yrs ago, we've had nothing but positive dealings with this company. They always go above and beyond (come early, stay late,) to take care of any problems we've had in our home along with both condos. When our A. C./heat unit (installed when the house was built 17 yr.s ago) was ready to die, Shamrock installed a new whole unit that has dropped our electric bill by 25%. I was amazed. I have only great things to say about [redacted], [redacted] and the owner [redacted]. I would absolutely recommend Shamrock Heating & Cooling to anyone needing service.

will refund home warranty service fee. we consider this matter resolved.

We have resolved this we [redacted]. We have assured her that the equipment does have the additional equipment warranty as she has that in writing as well.Spoke to [redacted] today and she has agreed to suspend the complaint. She can we reached at ###-###-####. If you have any questions I can...

be reached at ###-###-####. Thanks Marie. Sean S[redacted]Shamrock Heating & Cooling

I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Attached are the receipts and checks relating to Shamrock. The technician who came to my house did not specify I purchased the [redacted]. His copy of the agreement was altered after I signed it. You can compare to the copy he sent you. 

 

I understood that the service agreement would cover me for any maintenance and repairs not covered in my home warranty. 

 

I think it will be fair to refund for the Service Agreement and for the Home Warranty Service Charge. The total would be $260 + 60 = $320. The reason that I think the Home Warranty Service Charge should be refunded is because it was a bait and switch tactic. I called 2-10 Home Warranty to cover repairs on home warranty, and they sent Shamrock who sold me a Service Contract and other goods not relating to the Warranty.

 

I understand that I have to pay for the Starting Capacator. I have my doubts that the Starting Capacator is fairly priced. I have no way of checking that. Furthermore, the Starting Capacator sale was a result of what would be clearly a bait and switch tactic. 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did in fact try to contact your company several times.  Since I am not an expert in heating and cooling and I seldom to never go onto my rooftop to check  my AC unit because I have no idea what I am looking at I assumed that everything was done correctly.  I did contact your company in 2014 and I was told that it was a roofing issue.  When I finally had a reputable, honest company come out to look at the AC unit he then took pictures and told me that the problem was in the installation, I have his notes and narrative as well.  His [redacted] # is  [redacted], [redacted].   My first instinct was to call the home warranty to file a complaint.  I was told by 2-10 Home Warranty that I needed to contact the owner of the heating and cooling company, [redacted] at Shamrock and discuss this with him.  Whether this was paid for by my warranty company or out of my own pocket that should make no difference in the quality of service.  I also did pay an additional $800, for service that my warranty did not cover, such as a steel metal, disconnect and whip.  It was even a fight to have them put a new Thermostat with the new unit I then contacted Shamrock and spoke with a [redacted] who explained that I needed to correspond with the owner, [redacted] by email.  I have attached the email to this complaint.  I never once did receive a written response to my email,  I even sent it twice to ensure that it was received.   I wanted the owner to contact me to come up with a solution, since he could never return my call himself, I did not trust that they would do the job the right way the second time over so I did hire a company to repair the issues at a cost of $900, $300 for labor and $600 for parts.  After I already hired someone to repair the issue, since it was getting hot outside and I needed to use my unit, I then was contacted by Chris, (not [redacted]) by phone and left a message to come out and look at the unit.  They never responded in writing, they never tried calling my husbands phone .  I am extremely disappointed with their service and I would like reimbursement for the repairs I have to have done due to improper installation.  According to the [redacted] expert that came to repairs, the following issues were noted on his invoice:  1. Improperly installed AC unit- leaking water into the house from the elbows when it rains.   2.  Improperly aligned elbow - no screws self tapers to secure unit to elbow- 1" gap on return and supply (see pictures) unit is leaking air when unity is on- high electric bill,- aluminum tape throughout elbow holding unit, - unit wobbling on stand, - no electrical connector on whip to unit. 

Regards,

Hi Marie, Concerning complaint #[redacted]. We have decided to forward concession of $251.28 to resolve this matter. Call me at ###-###-#### when you get a chance. Thanks, Sean S[redacted]Shamrock Heating & CoolingTempe, AZOffice:...

 ###-###-####Direct:  ###-###-####