Shampoo Cocktails

*** called the salon and expressed that she was not satisfied with her color service and that she wanted a refundWe have a service policy in place that says if a client is not satisfied with their service they may schedule a complimentary redo within one week of the original service with the
stylist who performed the serviceIf they do not wish to see the original stylist we make an exception and schedule the redo with another stylistThe receptionist offered to schedule *** with her choice of either *** who did the service or with myself* refused both options and would not give us the opportunity to see her hairInstead she became irate and threatened the receptionist and wrote the above reviewWe always strive to have all our clients leave happy and make every reasonable effort to insure thisIn this case we were not given the opportunity to see the hair and determine what changes could be made to make *** happy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Rather than actually respond to my complaint, Shampoo Cocktails chose to state falsehoods like "becoming irate" and "threatening the Receptionist"Since it is my word against theirs, for those of you who actually remember what good customer service means, what it means to stand behind your product or service requesting a refund, stating that one does not want a repeat service based on the poor results of the first service and stating that I would file a small claims case with the courts is NOT being irate or threatening anyoneIt is simply stating my responseI repeat - the only way to fully resolve my complaint against this business would be to receive a fully refund
Regards,
*** ***

[redacted] called the salon and expressed that she was not satisfied...

with her color service and that she wanted a refund. We have a service policy in place that says if a client is not satisfied with their service they may schedule a complimentary redo within one week of the original service with the stylist who performed the service. If they do not wish to see the original stylist we make an exception and schedule the redo with another stylist. The receptionist offered to schedule [redacted] with her choice of either [redacted] who did the service or with myself. [redacted] refused both options and would not give us the opportunity to see her hair. Instead she became irate and threatened the receptionist and wrote the above review. We always strive to have all our clients leave happy and make every reasonable effort to insure this. In this case we were not given the opportunity to see the hair and determine what changes could be made to make [redacted] happy.