Shamblott Family Dentistry

Initial Business Response /* (1000, 7, 2015/12/04) */
Contact Name and Title: Amy K
Contact Phone: ***
Contact Email: ***@shamblott.com
This case was submitted to dental insurance, which had pre-approved the charges verballyIt was subsequently denied coverage by dental insurance
We have since submitted the claim to the patient's medical insuranceThe Medical insurance has agreed to cover the treatmentMedical insurance processing takes several weeks (as opposed to days for most dental processing)We have left several messages for the patient (who is not the complainant)All health care information is privileged and confidential and is covered by HIPAA
Initial Consumer Rebuttal /* (3000, 9, 2015/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My phone is *** and may be different than the home phone number which they must have on file (763)***My wife, the patient's number is ***, which they have because she receives text messages confirming her appointmentsWe have paid Shamblott the bill amount of We have not received any payment refund as of todayAlso, the initial pre-approved charges were not just given verballyMy wife received a written notice which she did not keepShe has always received written pre- approval papers for work to be done at Shamblott Family Dentistry and they have been accurateShe has been a satisfied patient there for many years