Shaka Sunglasses LLC

January 10, MrAnthony S [redacted] Shaka Sunglasses Hawaii Kapiolani Blvd#Honolulu, HI RE: REFUND OF $ Dear MrS [redacted] , Thank you for replying, yesterday, to my written complaint to the Honolulu Revdex.com It has been difficult to reach anyone in your company who could make the decision to refund my money based upon the circumstances, which I won’t go into Per your complimentary offer to keep one (1) pair of the white frame sunglasses, and return the other two for a total refund of $ You have stated that the [redacted] store in Honolulu has replaced your lens with prescription lens but didn’t say what they charged Perhaps each Walmart has a different policy, however, I will inquire again if you can verify which [redacted] in Honolulu and at what price did they replace your lens? Also, for the stress and hassle of obtaining this refund, I would ask that the company pay for the return postage of $ I am sending a copy of this letter to the Revdex.com to consider case # [redacted] , as a satisfactory closure Again, Anthony, thank you for following up you have restored my faith in your company Sincerely, [redacted] Cc: Revdex.com

From: Ephraim B*** [mailto:[email protected]] Sent: Tuesday, February 21, 1:PMTo: Kaina K*** Subject: Shakas sunglasses complaintHey Kaina,Complaint # ***Mr Dalton came to the kiosk after the date listed on the complaint letterHe recieved a partial refund for the products that wer in re-sellable condition, the rest he agreed to keepTo the best of my knowledge, Mr Dalton was satisfied and the issue was resolved!Let me know if there is anything else you need!MahaloSent from my iPhone

From: Shaul R*** [mailto:[email protected]] Sent: Tuesday, January 10, 8:AMTo: complaints Subject: ID ***Aloha!My name is Shaul R*** and I am one of Shaka sunglasses LLC members.I got a complaint about a refund issue from Dalton
B***.Let me tell you our side of the story:We see customizable glassesMeaning that the client picks the color of the temples frame and lensesdue to the customization we have no refund policy because we can not resell the product after the client built his own pair. We have signs noting that in front of the register as well receipt itself.I explained the situation to Dalton But I guess it wasn't enough for himI offered him an exchange but he did not like that.Mahalo for getting this issue to meSHAUL R***Retail Growth ManagerSHAKA SUNGLASSES LLCCell: +(808)352-6168Email: [email protected] HI USA

January 10, 2018   Mr. Anthony S[redacted] Shaka Sunglasses Hawaii 1296 Kapiolani Blvd. #702 Honolulu, HI  96814   RE:         REFUND OF $157.00   Dear Mr. S[redacted],  Thank you for replying, yesterday,  to my written complaint to the...

Honolulu Revdex.com.  It has been difficult to reach anyone in your company who could make the decision to refund my money based upon the circumstances, which I won’t go into.  Per your complimentary offer to keep one (1) pair of the white frame sunglasses, and return the other two for a total refund of $157.00.  You have stated that the [redacted] store in Honolulu has replaced your lens with prescription lens but didn’t say what they charged.  Perhaps each Walmart has a different policy, however, I will inquire again if you can verify which [redacted] in Honolulu and at what price did they replace your lens?  Also, for the stress and hassle of obtaining this refund, I would ask that the company pay for the return postage of $3.80.         .  I am sending a copy of this letter to the Revdex.com to consider case #[redacted], as a satisfactory closure.  Again, Anthony, thank you for following up…you have restored my faith in your company.  Sincerely,   [redacted]  Cc:  Revdex.com

Hi Hawaii's Revdex.com,I asked the Ala Moana location, and apparently they don't have a suite number, or even phone number. So, i'll go to the cart myself, and ask whoever is there for the owner's contact information.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Dalton B[redacted]