Shadora

Review: Good afternoon: I'm very frustrated with the way things have transpired within the last month. I made a purchase for recently online and I still haven't received the package. I informed Shadora while providing them the case number within the local post office, and I 'm still waiting for a response. I'm currently in a situation where I can't afford just throw my money out the door. There should be some type of protection for the customer to receive the merchandise. At this point I don't think I should be the one complaining to the USPS about my package. There should be some type of reimbursement to the client.Desired Settlement: I would like for the Shadora jewelry company to resend me the package I purchased originally.

Business

Response:

Dear [redacted],

Review: I received damaged products the last two times I ordered from this website and to my suprise no one even contacted me regarding this situation. I've been ordering my boyfriend the same bracelets from the same company for the last two years and last month when I received a damaged clasp I was stunned. In addition a transaction ordered a week later came damaged as well. I contacted them multiple times and didn't even receive the curtsey of any kind of response . I would like what I ordered not damaged goods !

Consumer

Response:

At this time, I have not been contacted by Shadora regarding complaint ID [redacted].

Sincerely,

Review: I purchased a Alternative Bridal: 1/4 Carat Tanzanite and Sterling Silver Anniversary Band (Size: 7) from Shadora.com. I received the ring and decided that I didn't want it, so I returned it with an RMA number by USPS with a tracking number. My tracking number tells me that they received the item at 8:52 AM on January [redacted], 2013, however I still have not seen a credit for $17.99 on the card that I used to pay. I have contacted them many times to explain the situation through the email return form they have on their website, but they have not even responded to me. I would like to get my money back from this company.Desired Settlement: I would hope to receive the $17.99 they owe me. Thank you.

Business

Response:

Dear [redacted],

I sincerely apologize for any inconvenience this issue may have caused.

You have been fully refunded for your purchase and this should be reflecting on your account.

If there is anything else we may do in order to improve your experience with shadora.com, please do not hesitate to contact us, as customer satisfaction is our number one priority.

Have a great day!

Best regards,

Review: I ordered a pair of earrings from Shadora.com and supplied (in error) my previous address for delivery. I had moved a month prior. I tried to call them immediately and they told me that they had no way to change the address of my package. I had a mail forward in place but I never received my earrings. Instead they went down to Hilelah, Florida and have been stuck there ever since. I have tried to repeatedly email them and get no response or my money back. here is the copy of the order: https[redacted] Dear [redacted], Your order has shipped via UPS Mail Innovations and the tracking number is [redacted] Your tracking url is: http[redacted] You can always view the details of past orders by logging into your account at http[redacted] Order Summary Order Date: August **, 2013 19:15 Billing Address [redacted] United States Shipping Address [redacted] United States Item Description Price Qty Total Mestige LED "Night Lites" Crystal Fashion Earrings $7.99 1 $7.99 Subtotal: $7.99 Tax $0.00 Shipping (Standard) $0.00 Order Total: $7.99Desired Settlement: I want those earrings mailed to me.

Business

Response:

Dear [redacted],