ShadeWorks

**,We are very sorry for your unpleasant experienceWe understand your frustrations and would like to address your issuesOur product does carry a lifetime warranty against manufacturing defects The warranty is in writing and outlines very clearly what it covers and what it does not cover, such as severe acts of natureWe did in fact send an email out when area snow loads began exceeding local design criteria (codes) to inform customers and to provide instructions on clearing heavy snow from their patio covers.We received no contact from you in any form until after your insurance company, with whom you submitted the claim, had already taken care of rebuilding the cover It wasn’t until after you had contacted [redacted] ***, with whom the build was financed, denied your request to cancel the transaction that we were finally contacted about what had happenedYou had requested that we refund 50% of the purchase price and promptly hung up the phone after informing us you intended to take legal actionOur products are engineered to meet or exceed local building codesWe did our best to inform our customers when area snow loads exceeded those design criteriaBut, unfortunately mother nature caused a lot of damage over the WinterIt is common knowledge how severe of a Winter the Treasure Valley experiencedIt set record snow fall that hasn’t been seen in over years.Had we been informed of the issue before your insurance company replaced the patio cover we would have been more than happy to assist you in the processSadly, we were unaware until after the new project was completed months laterDue to the extreme weather circumstances, your insurance company did provide you with full compensation for the patio project with ShadeWorks - a full refundYour decision to then purchase a new patio cover with that refunded amount with a separate company was your decision.Again, we are very sorry for your frustrationsTry as we might we are unable to control the weatherIt has caused a lot of damage this past Winter and it is very unfortunate you felt the effects of that