MERRICK DODGE IS IN NO WAY RESPONSIBLE FOR ANYTHING MORE THAN AGREED UPON AT THE TIME OF THE SALEIT IS THE OWNERS RESPONSIBILITY TO KNOW HOW MANY PAYMENTS THEY HAVE MADE ON THERE LEASE
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never suggested that your technicians are not factory trained and after checking out [redacted] website for part pricing it was fairly obvious that you use OEM productsThe tire pricing I stated was of the OEM tire and from a website, that does not mean the pricing online should be ignoredI also have multiple mechanics that think 17,miles on rotors and needing to replace them is a little ridiculousYour service adviser, advised me that new pads have to have new rotors because they will not grip on old rotorsI have been told this is not true by multiple mechanicsI specifically told the service adviser that I do not want him to work on the tires or brakes, I will have them done else whereObviously because I was being ripped offI told him that I wanted the alignment fixed which is when the service adviser told me that he did not WANT to work on the alignment without replacing the tiresI feel the wants of the service adviser is unnecessary when speaking about the customer willing to pay for a serviceA service that was not rendered completelyAt this time the service adviser mentioned that because of the pothole hit on the right side of my vehicle it might have bend something internal in the castor, I hit a pothole on the left side of my carThey told me that it cannot be adjusted and instead has to be fully repaired but never offered to work on itThey did say that the adjustment would leave the car with a slight drift to the leftWhen I received my car the only thing different about it was that they washed some of the salt off of it from the snow stormThe car was still drifting to the left as harshly as it was before they had it.I do not see the company willing to work out this issueIf the service department does not WANT to work on my alignment without replacing LEGAL tires, I would love to just receive a simple refund of the "adjustment/repair" to my alignment as the service rendered was mostly superficial In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
OUR DEALERSHIP EMPLOYS FACTORY TRAINED TECHNICIANS AND WE USE OEM FACTORY PARTS WE DO NOT ORDER OUR PARTS ON THE INTERNET CUSTOMER CLEARLY STATED NOT TO WORK ON THE CAR THEY WERE GOING TO TAKE THE CAR SOMEPLACE ELSE WE ONLY DID THE ALIGMENT PER THE CUSTOMER REQUEST, AND ADVISED HIM HE SHOULD REPLACE HIS TIRES FIRST CUSTOMER STATED HE HIT A POT HOLE IN THE ROAD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I attempted to go to the dealership on Saturday to discuss with Joe S***, the ownerI spoke briefly with Bob C***, in Joe's absence who closed with saying we were being disruptive in his showroom on a Saturday and most likely didn't pass our message to have Joe call us. Bob was implying we were lying about missing keys and also the terms of the lease. When no one calls us back or emails us back from Merrick Dodge, they don't leave us much of a choice to show up and confront the situationThis was our 3rd car from dealerships and have brought all of our vehicles in for regular service hereMerrick Dodge's canned response clearly shows the lack of interest in poor behaviors and decisions made by their employeesMerrick dodge's response doesn't resolve the issue or the initial problemThis isn't about us knowing or not knowing what our lease terms, this is solely about their employee, Bryan B*** providing or misleading information about the remaining terms of our leaseIf it was our responsibility he should have told us that as opposed to pretending to check his computer and agreeing with what we thought might be the termsWe asked specific instructions on what our lease terms where and given information from BryanAgain, there was ZERO financial benefit or any benefit for that matter for us to turn in this lease which would cost us additional double payments and $more a month on the new payment.This is the last opportunity for Joe to contact me before the details are filed in small claims court
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Tell us why here...JONATHAN HAD SPOKE TO ** *** LAST WEEK ABOUT BRINGING IT BY SO WE CAN TAKE A LOOK AT IT. HE HAS NOT COME BY YET. THERE WAS A NEW TOP ON HIS TRUCK WHEN HE PURCHASED IT. THE DEALERSHIP INSTALLED HIS HARDTOP AND THE SOFT TOP WAS PICKED UP SEPERATLY. WE
ARE NOT SURE WHAT HAPPENED. JONATHAN SAID ** *** IS COMING BY WED SO WE CAN TAKE A LOOK AT IT
Tell us why here...CUSTOMER CAME IN AND SAID HE HAD PAYMENTS LEFT THAT CAME TO JUST ABOUT $1000. WE CAN ONLY GO BY THE INFORMATION GIVEN TO US BY THE CUSTOMER. CUSTOMER WOULD HAVE TO GIVE US PERMISSION TO CALL THE *** *** ON THERE BEHALF. ITS NOT THE DEALERSHIP
RESPONSIBILITY TO KNOW HOW MANY PAYMENTS A CUSTOMER CLAIMS THEY HAVE LEFT. THE DEAL WAS MADE WITH THE UNDERSTANDING THERE WERE PAYMENTS LEFT. CUSTOMER ALSO SAYS HE NEVER RECEIVED HIS SPARE SET OF KEYS AND THE OWNERS MANUAL ON THE NEW CAR.THEY MAVE HAVE BEEN LEFT ON THE ROOF OF THE LEASE TURN IN WHICH THE CUSTOMER CLAIMS WE DID ALSO. MERRICK DODGE ORDERED A NEW SET OF OWNERS MANUALS AND A KEY AT NO COST TO THE CUSTOMER. WE ARE NOT RESPONSIBLE FOR ANY FURTHER CHARGES FOR THERE LEASE TURN IN
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My prior lease was directly from that dealership and I was seeking their guidance on the terms remainingI specifically asked Bryan to confirm how many payments I had left, which he said three and I was within a working window to trade in at no cost (buyout process). He was at his computer and acted as if he was verifying the lease detailsHe NEVER mentioned he would need to verify how many payments with my *** *** but more importantly never disclosed that optionWouldn't it be in the best interest of he customer to verify this for them prior to engaging a sale? The lease terms was set forth by this dealership so how could they NOT have this information when I asked for it? There was ZERO reasons for someone like myself to sign a lease that early if I didn't need toWe even went as far as saying if it didn't make sense to turn in we would come back at a future dateThe Finance team did speak with the *** *** on 9/* & 9/** and would have obtained the information about payments, which was not beneficial to me, the customer. They basically failed to disclose this to me in order to complete a saleThe sale COULD have been terminated before the car was picked up and WOULD have if they disclosed the information they hadBryan's response about a 2nd key is unnerving because I didn't even bring up the lack of customer service provided, but they haveBryan had zero interest in us after the sale was completed and we never received the items in questionThe dealership is clearly allowing for misconduct and unethical behavior to take place. The dealership at no point has attempted to clarify any details with the customerOnce again, there is ZERO benefit for me to sign a lease, with a higher payment, earlyI wasn't saving any money by doing this as my payments have risen $a month I expect full reimbursement for the remaining buyoutI wanted to reach out in regards to File ***In speaking with my wife last night she indicated I forgot to include one piece of information that I think is also criticalIt came from her, not me, which is why I forgot to includeMy wife, ***, specifically asked Bryan, the salesman, if there was any early termination fees or other fees outside of the "months left" he informed us onHer father was hit with this at one point at this dealership and the owner waived it since he had been a loyal customerShe asked because of this knowledge and Bryan was very clear with her indicating, NO you have no other fees associated with this. I am confident I noted in my response there was no benefit for me to sign a new leaseThe dealership did a direct mailing to us about turning it in early too so we inquired and were given incorrect informationThey had all the details and never disclosed prior to execution of the contractI was hoping to speak with the owner of the dealership, Joseph S***, as I am told he is level headed and would certainly not tolerate this behaviorI work in NYC and cannot get into the dealership until the weekend and my calls are being directed to voicemail there. Appreciate the assistance and if any further information is needed I can be reached at ###-###-#### Regards, *** ***
The *** vehicle was towed to our shop on 7/**/2016, it was towed in for a no start condition, we check the cause of the no start condition only, we found vehicle was severely over heated to the point that engine components were so damaged the engine would barely crank over, *** was
advised of the damage and cost to repair vehicle, at this point the vehicle's basic warranty EXPIRED 04/**/2013, it's extended powertrain warranty EXPIRED on 04/**/2015. *** *** then called FIAT/CHRYSLER expecting them to pay for the complete repair, FCA offered to repair vehicle with a customer co-pay of $3500.00, *** *** was unhappy with that, eventually he and FCA agreed he will be responsible of $of the repair cost, at this time every party involved knew the complete engine replacement was on a back ordered condition with no eta of releasethe replacement engine arrived around labor day weekend and was installed asap. engine was run and vehicle road tested, at this point *** *** was notified to pick up vehicleHe picked up vehicle on 9/10/he came back later in the day stating his a/c was inop tech checked to make sure it was charged, it was, *** was advised it would need further diagnostic customer declinedCustomer came back a few days later stating coolant was leaking inside of vehiclea check should his heater core was leaking and had nothing to do with his engine concern. as said earlier, the vehicle was not running when it was towed in to uswe basically have no history or history of vehicle being maintained
MERRICK DODGE IS IN NO WAY RESPONSIBLE FOR ANYTHING MORE THAN AGREED UPON AT THE TIME OF THE SALE... IT IS THE OWNERS RESPONSIBILITY TO KNOW HOW MANY PAYMENTS THEY HAVE MADE ON THERE LEASE.
OUR DEALERSHIP EMPLOYS FACTORY TRAINED TECHNICIANS AND WE USE OEM FACTORY PARTS. WE DO NOT ORDER OUR PARTS ON THE INTERNET. CUSTOMER CLEARLY STATED NOT TO WORK ON THE CAR. THEY WERE GOING TO TAKE THE CAR SOMEPLACE ELSE. WE ONLY DID THE ALIGMENT PER THE CUSTOMER REQUEST, AND...
ADVISED HIM HE SHOULD REPLACE HIS TIRES FIRST. CUSTOMER STATED HE HIT A POT HOLE IN THE ROAD.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I never suggested that your technicians are not factory trained and after checking out [redacted] website for part pricing it was fairly obvious that you use OEM products. The tire pricing I stated was of the OEM tire and from a website, that does not mean the pricing online should be ignored. I also have multiple mechanics that think 17,000 miles on rotors and needing to replace them is a little ridiculous. Your service adviser, advised me that new pads have to have new rotors because they will not grip on old rotors. I have been told this is not true by multiple mechanics. I specifically told the service adviser that I do not want him to work on the tires or brakes, I will have them done else where. Obviously because I was being ripped off. I told him that I wanted the alignment fixed which is when the service adviser told me that he did not WANT to work on the alignment without replacing the tires. I feel the wants of the service adviser is unnecessary when speaking about the customer willing to pay for a service. A service that was not rendered completely. At this time the service adviser mentioned that because of the pothole hit on the right side of my vehicle it might have bend something internal in the castor, I hit a pothole on the left side of my car. They told me that it cannot be adjusted and instead has to be fully repaired but never offered to work on it. They did say that the adjustment would leave the car with a slight drift to the left. When I received my car the only thing different about it was that they washed some of the salt off of it from the snow storm. The car was still drifting to the left as harshly as it was before they had it.I do not see the company willing to work out this issue. If the service department does not WANT to work on my alignment without replacing LEGAL tires, I would love to just receive a simple refund of the "adjustment/repair" to my alignment as the service rendered was mostly superficial.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
MERRICK DODGE IS IN NO WAY RESPONSIBLE FOR ANYTHING MORE THAN AGREED UPON AT THE TIME OF THE SALEIT IS THE OWNERS RESPONSIBILITY TO KNOW HOW MANY PAYMENTS THEY HAVE MADE ON THERE LEASE
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never suggested that your technicians are not factory trained and after checking out [redacted] website for part pricing it was fairly obvious that you use OEM productsThe tire pricing I stated was of the OEM tire and from a website, that does not mean the pricing online should be ignoredI also have multiple mechanics that think 17,miles on rotors and needing to replace them is a little ridiculousYour service adviser, advised me that new pads have to have new rotors because they will not grip on old rotorsI have been told this is not true by multiple mechanicsI specifically told the service adviser that I do not want him to work on the tires or brakes, I will have them done else whereObviously because I was being ripped offI told him that I wanted the alignment fixed which is when the service adviser told me that he did not WANT to work on the alignment without replacing the tiresI feel the wants of the service adviser is unnecessary when speaking about the customer willing to pay for a serviceA service that was not rendered completelyAt this time the service adviser mentioned that because of the pothole hit on the right side of my vehicle it might have bend something internal in the castor, I hit a pothole on the left side of my carThey told me that it cannot be adjusted and instead has to be fully repaired but never offered to work on itThey did say that the adjustment would leave the car with a slight drift to the leftWhen I received my car the only thing different about it was that they washed some of the salt off of it from the snow stormThe car was still drifting to the left as harshly as it was before they had it.I do not see the company willing to work out this issueIf the service department does not WANT to work on my alignment without replacing LEGAL tires, I would love to just receive a simple refund of the "adjustment/repair" to my alignment as the service rendered was mostly superficial In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
OUR DEALERSHIP EMPLOYS FACTORY TRAINED TECHNICIANS AND WE USE OEM FACTORY PARTS WE DO NOT ORDER OUR PARTS ON THE INTERNET CUSTOMER CLEARLY STATED NOT TO WORK ON THE CAR THEY WERE GOING TO TAKE THE CAR SOMEPLACE ELSE WE ONLY DID THE ALIGMENT PER THE CUSTOMER REQUEST, AND ADVISED HIM HE SHOULD REPLACE HIS TIRES FIRST CUSTOMER STATED HE HIT A POT HOLE IN THE ROAD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I attempted to go to the dealership on Saturday to discuss with Joe S***, the ownerI spoke briefly with Bob C***, in Joe's absence who closed with saying we were being disruptive in his showroom on a Saturday and most likely didn't pass our message to have Joe call us. Bob was implying we were lying about missing keys and also the terms of the lease. When no one calls us back or emails us back from Merrick Dodge, they don't leave us much of a choice to show up and confront the situationThis was our 3rd car from dealerships and have brought all of our vehicles in for regular service hereMerrick Dodge's canned response clearly shows the lack of interest in poor behaviors and decisions made by their employeesMerrick dodge's response doesn't resolve the issue or the initial problemThis isn't about us knowing or not knowing what our lease terms, this is solely about their employee, Bryan B*** providing or misleading information about the remaining terms of our leaseIf it was our responsibility he should have told us that as opposed to pretending to check his computer and agreeing with what we thought might be the termsWe asked specific instructions on what our lease terms where and given information from BryanAgain, there was ZERO financial benefit or any benefit for that matter for us to turn in this lease which would cost us additional double payments and $more a month on the new payment.This is the last opportunity for Joe to contact me before the details are filed in small claims court
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Tell us why here...JONATHAN HAD SPOKE TO ** *** LAST WEEK ABOUT BRINGING IT BY SO WE CAN TAKE A LOOK AT IT. HE HAS NOT COME BY YET. THERE WAS A NEW TOP ON HIS TRUCK WHEN HE PURCHASED IT. THE DEALERSHIP INSTALLED HIS HARDTOP AND THE SOFT TOP WAS PICKED UP SEPERATLY. WE
ARE NOT SURE WHAT HAPPENED. JONATHAN SAID ** *** IS COMING BY WED SO WE CAN TAKE A LOOK AT IT
Tell us why here...CUSTOMER CAME IN AND SAID HE HAD PAYMENTS LEFT THAT CAME TO JUST ABOUT $1000. WE CAN ONLY GO BY THE INFORMATION GIVEN TO US BY THE CUSTOMER. CUSTOMER WOULD HAVE TO GIVE US PERMISSION TO CALL THE *** *** ON THERE BEHALF. ITS NOT THE DEALERSHIP
RESPONSIBILITY TO KNOW HOW MANY PAYMENTS A CUSTOMER CLAIMS THEY HAVE LEFT. THE DEAL WAS MADE WITH THE UNDERSTANDING THERE WERE PAYMENTS LEFT. CUSTOMER ALSO SAYS HE NEVER RECEIVED HIS SPARE SET OF KEYS AND THE OWNERS MANUAL ON THE NEW CAR.THEY MAVE HAVE BEEN LEFT ON THE ROOF OF THE LEASE TURN IN WHICH THE CUSTOMER CLAIMS WE DID ALSO. MERRICK DODGE ORDERED A NEW SET OF OWNERS MANUALS AND A KEY AT NO COST TO THE CUSTOMER. WE ARE NOT RESPONSIBLE FOR ANY FURTHER CHARGES FOR THERE LEASE TURN IN
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My prior lease was directly from that dealership and I was seeking their guidance on the terms remainingI specifically asked Bryan to confirm how many payments I had left, which he said three and I was within a working window to trade in at no cost (buyout process). He was at his computer and acted as if he was verifying the lease detailsHe NEVER mentioned he would need to verify how many payments with my *** *** but more importantly never disclosed that optionWouldn't it be in the best interest of he customer to verify this for them prior to engaging a sale? The lease terms was set forth by this dealership so how could they NOT have this information when I asked for it? There was ZERO reasons for someone like myself to sign a lease that early if I didn't need toWe even went as far as saying if it didn't make sense to turn in we would come back at a future dateThe Finance team did speak with the *** *** on 9/* & 9/** and would have obtained the information about payments, which was not beneficial to me, the customer. They basically failed to disclose this to me in order to complete a saleThe sale COULD have been terminated before the car was picked up and WOULD have if they disclosed the information they hadBryan's response about a 2nd key is unnerving because I didn't even bring up the lack of customer service provided, but they haveBryan had zero interest in us after the sale was completed and we never received the items in questionThe dealership is clearly allowing for misconduct and unethical behavior to take place. The dealership at no point has attempted to clarify any details with the customerOnce again, there is ZERO benefit for me to sign a lease, with a higher payment, earlyI wasn't saving any money by doing this as my payments have risen $a month I expect full reimbursement for the remaining buyoutI wanted to reach out in regards to File ***In speaking with my wife last night she indicated I forgot to include one piece of information that I think is also criticalIt came from her, not me, which is why I forgot to includeMy wife, ***, specifically asked Bryan, the salesman, if there was any early termination fees or other fees outside of the "months left" he informed us onHer father was hit with this at one point at this dealership and the owner waived it since he had been a loyal customerShe asked because of this knowledge and Bryan was very clear with her indicating, NO you have no other fees associated with this. I am confident I noted in my response there was no benefit for me to sign a new leaseThe dealership did a direct mailing to us about turning it in early too so we inquired and were given incorrect informationThey had all the details and never disclosed prior to execution of the contractI was hoping to speak with the owner of the dealership, Joseph S***, as I am told he is level headed and would certainly not tolerate this behaviorI work in NYC and cannot get into the dealership until the weekend and my calls are being directed to voicemail there. Appreciate the assistance and if any further information is needed I can be reached at ###-###-#### Regards, *** ***
The *** vehicle was towed to our shop on 7/**/2016, it was towed in for a no start condition, we check the cause of the no start condition only, we found vehicle was severely over heated to the point that engine components were so damaged the engine would barely crank over, *** was
advised of the damage and cost to repair vehicle, at this point the vehicle's basic warranty EXPIRED 04/**/2013, it's extended powertrain warranty EXPIRED on 04/**/2015. *** *** then called FIAT/CHRYSLER expecting them to pay for the complete repair, FCA offered to repair vehicle with a customer co-pay of $3500.00, *** *** was unhappy with that, eventually he and FCA agreed he will be responsible of $of the repair cost, at this time every party involved knew the complete engine replacement was on a back ordered condition with no eta of releasethe replacement engine arrived around labor day weekend and was installed asap. engine was run and vehicle road tested, at this point *** *** was notified to pick up vehicleHe picked up vehicle on 9/10/he came back later in the day stating his a/c was inop tech checked to make sure it was charged, it was, *** was advised it would need further diagnostic customer declinedCustomer came back a few days later stating coolant was leaking inside of vehiclea check should his heater core was leaking and had nothing to do with his engine concern. as said earlier, the vehicle was not running when it was towed in to uswe basically have no history or history of vehicle being maintained
MERRICK DODGE IS IN NO WAY RESPONSIBLE FOR ANYTHING MORE THAN AGREED UPON AT THE TIME OF THE SALE... IT IS THE OWNERS RESPONSIBILITY TO KNOW HOW MANY PAYMENTS THEY HAVE MADE ON THERE LEASE.
OUR DEALERSHIP EMPLOYS FACTORY TRAINED TECHNICIANS AND WE USE OEM FACTORY PARTS. WE DO NOT ORDER OUR PARTS ON THE INTERNET. CUSTOMER CLEARLY STATED NOT TO WORK ON THE CAR. THEY WERE GOING TO TAKE THE CAR SOMEPLACE ELSE. WE ONLY DID THE ALIGMENT PER THE CUSTOMER REQUEST, AND...
ADVISED HIM HE SHOULD REPLACE HIS TIRES FIRST. CUSTOMER STATED HE HIT A POT HOLE IN THE ROAD.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I never suggested that your technicians are not factory trained and after checking out [redacted] website for part pricing it was fairly obvious that you use OEM products. The tire pricing I stated was of the OEM tire and from a website, that does not mean the pricing online should be ignored. I also have multiple mechanics that think 17,000 miles on rotors and needing to replace them is a little ridiculous. Your service adviser, advised me that new pads have to have new rotors because they will not grip on old rotors. I have been told this is not true by multiple mechanics. I specifically told the service adviser that I do not want him to work on the tires or brakes, I will have them done else where. Obviously because I was being ripped off. I told him that I wanted the alignment fixed which is when the service adviser told me that he did not WANT to work on the alignment without replacing the tires. I feel the wants of the service adviser is unnecessary when speaking about the customer willing to pay for a service. A service that was not rendered completely. At this time the service adviser mentioned that because of the pothole hit on the right side of my vehicle it might have bend something internal in the castor, I hit a pothole on the left side of my car. They told me that it cannot be adjusted and instead has to be fully repaired but never offered to work on it. They did say that the adjustment would leave the car with a slight drift to the left. When I received my car the only thing different about it was that they washed some of the salt off of it from the snow storm. The car was still drifting to the left as harshly as it was before they had it.I do not see the company willing to work out this issue. If the service department does not WANT to work on my alignment without replacing LEGAL tires, I would love to just receive a simple refund of the "adjustment/repair" to my alignment as the service rendered was mostly superficial.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]