Shade at Desert Ridge

A representative from RealPage, Shades on line portal payment vendor, was contacted regarding Mr [redacted] portal account activity According to the representative from RealPage, Mr [redacted] disabled his portal account Once a portal account has been disabled, the portal will no longer allow you to make a payment A representative from our company is requesting RealPage set the portal account back up with Mr [redacted] original information The $late fee has been reversed on Mr [redacted] account ledger I will print a copy of Mr [redacted] ledger and place it his file for Mr [redacted] to pick up at his convenience or I can place a copy in the mail Once we receive an answer from RealPage, Mr [redacted] will be contacted about the resident portalThank you,Sondra A**

Mr*** has talked with my assistant manager about the cleaning charges and key deposit. As John has relayed to Mr***, there is no record of a $key deposit on the lease agreement or on his account ledger, therefore, we have no way of refunding a key deposit if we do not have the
deposit. John is calling the collection agency to see if he can obtain the account back and work with Mr*** on the remaining charges. Once John has an answer from the collection agency, he will contact Mr***. Thank you,Sondra A**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], although I do not agree with the response that I had disabled the automatic payment however as the business has contacted me and tried to resolve my concerns including agreeing to reverse the late payment, I will consider this complaint as resolved. Thank you for your help and support without which this would have not been resolved.Regards,
[redacted]

A representative from RealPage, Shades on line portal payment vendor, was contacted regarding Mr. [redacted] portal account activity.  According to the representative from RealPage, Mr. [redacted] disabled his portal account.  Once a portal account has been disabled, the portal will no longer...

allow you to make a payment.  A representative from our company is requesting RealPage set the portal account back up with Mr. [redacted] original information.  The $50.00 late fee has been reversed on Mr. [redacted] account ledger.  I will print a copy of Mr. [redacted] ledger and place it his file for Mr. [redacted] to pick up at his convenience or I can place a copy in the mail.  Once we receive an answer from RealPage, Mr. [redacted] will be contacted about the resident portal. Thank you,Sondra A**