SGO Designer Glass

Customer’s Statement of the Problem: I purchased a case of large tiles - two were damaged.Complaint Background:Product/Service: Granite TilePurchase Date: 5/8/2015Problem Occurred: 5/11/2015Model: Pearl Gray 18 x 18 tileAccount Number: Order Number: [redacted]Talked to...

Company: 5/11/2015Talked to Company (2nd): 5/18/2015Talked to Company (3rd): 5/25/20_________________________________________________________________...⇄ challenge with this order is the size of the tile and the fragility of the stone.The first order arrived with 3 pieces broken. The replacement tiles had 2 defective pieces.These order both arrived via UPS.We ordered the replacement tiles to come Common Carrier. It may take a day or 2 longerbut there is less risk that the stone will arrive broken.