SGI Property Management Phoenix

Excellent company. Being an owner of a home 2500 miles from me, peace of mind is very important. SGI does a great job of handling issues regarding y home

Review: Sgi has been completely unprofessional in dealing with repairs that are their responsibility since day 1 of moving in. Upon moving in the pool and jacuzzi had not been maintained, which by contract is their responsibility. Both were against health code, green, stagnant, and grounds for mosquito breeding. Our dogs actually got sick from ingesting the water which I had to pay a $600 vet bill for. It took a full month before the water was even swimmablr and they did not give us a discount on rent that was dedicated for pool/yard maintenance. They also ignored the advice of two different pool vendors to drain the pool. Two months in they finally did, and agreed to pay a portion of water bill to fill it back up. I have emailed them about the water bill and they have not responded to it or my calls in over a week. Additionally, they have not been maintaining our yards as contracted in lease which they will not respond to either. I have sent other maintenance requests within the first week of moving in that have still not been dealt with (over two months ago). They still have not hooked up our fridge to get filtered water in the kitchen, nor have they adjust our water heater when they legally are supposed to answer wishing 72 hours. Their service to U.S. has been terrible and neglectful. We are paying them for pool and yard service and both of them are never continuously done. We feel like they are descriminating against and not taking us seriously primarily because we are a young couple.Desired Settlement: Our property management needs to responsibly take care of us and our property as written in their contract. Maintenance request need to be dealt with, not ignored. We would also request a discount in rent dedicated to the yard work they are not doing but charging us for. Additionally they need to cover a portion of the water bill as promised. I have proof of all contact between us and SGI via email. We would like to request a lower rent payment as restitution for the lack of service.

Business

Response:

We are very sorry that you feel the experience you have hadwith us has not been a good one. We intend to do our best to turn that aroundand help however we can. We apologize about the condition of the pool and wantto clarify how that situation was handled on our end. Some homeowners contractwith their own vendors outside of SGI’s network. In this case the owner of thishome has his own pool vendor and once we realized the extent of the issue, we hired acompany from our network to go out and address the problem and we've confirmed this was completed.With reference to the water bill, we have confirmed with you that your tenantledger will be credited for a portion of the bill to compensate to re-fill thepool. We will agree with you that this took longer than it should have andwe will work to make sure that any future issues be addressed in a timelymanner.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I first contacted Saving Grace last summer to rent out my house I was contacted quickly by their sales representative, and I felt properly advised in regards to listing the house for a reasonable amount, the house was rented quickly and the tenants moved in, when things needed to be repaired the management company contacted the home warranty company and the item was remedied, on other issues such as a gardener and pool person, I left it up to them to decide the vendor, as I was sure they had a list of reputable vetted vendors which they did. Their billing system on line makes it easy to keep up with the status of what is going on with the property and I always had a prompt response via email or phone in regards to inquiry's that I would make. Their fee for property management is very fair in respect to all the follow up and vendors that maybe needed, plus dealing with all the legalities that a tenant may represent. I also utilized their sales service to sale my rental. If you are looking for a full service competent property management company that handles rentals and sales. I would highly recommend the team at Saving Grace Investments for your property management or sales needs

Review: In November of 2012 my husband and I moved into a Saving Grace Investments property in Chandler Arizona. When we went to look at the house we noticed some things that needed improving and had our realtor contact the property management company to see if they would fix these things before we moved in.

• The front door to the house was not cut right to the frame and it was a safety issue as well as leaking air into and out of the home.

• There was a panel missing on the side gate that could have allowed our dog to get out.

• The house needed painting.

• The carpet needed cleaning.

• The house itself needed cleaning.

• There were some light bulbs missing in a few bathrooms and the showers were not sanitary.

The rental company agreed to have these things fixed before we moved in so we signed the lease. Come move in day, very few of our requests were followed through on. The house looked to be painted but that was it. The door was never fixed in the months we lived there. They did put an extra lock on the door “for security” but it never fit the frame and still did not when we moved out. My husband ended up fixing the panel on the side gate himself. When we moved out, our carpet cleaner told us the carpet in the house had not been cleaned in years. The light bulbs were never replaced in the bathrooms and the home was never cleaned. Included in this is the very dirty toilet, dirty showers, missing light bulbs and broken/dirty blinds. It was obvious this property had not been cared for or cleaned. I spent hours cleaning it before we could even put furniture in the home.

We also had several other problems while living in the home. The wall above the stairs had termites in it the whole time we lived there. We posted about this problem on the rental company’s website but we were never contacted concerning this matter. The termites were still there when we moved out and I do not believe they have been removed for the next renters. There was also an awful smell coming from under the kitchen sink for the last 6 or so months we lived in the property. After several attempts, we were able to get someone to come out and look at it. The sink had been leaking since we moved in and I believe that is where the smell was coming from. The rental company ended up replacing the sink, but they did nothing about the smell. My guess is that there is water damage and something is rotting underneath but this was never confirmed.

When we moved in, there was no one to do a walk through with us. My husband requested that someone come look at the poor condition of the property but no one ever came out. They did give us an inspection checklist which we went through alone. There were no instructions stating for us to make notes on the paper but rather just check “Okay” or “Not Okay.” We went through the checklist and sent it back to the rental company. They never contacted us stating that we had filled it out incorrectly nor did they ever inquire about the things that we said were “not okay.”

Fast forward to December of this year when we have moved out of the property. The rental company came out and did an inspection on the home. They required that my husband or I be there to meet with them. They went through the same checklist they gave us when we first moved in. However, they had no disregard for everything that we said was “not okay” when we moved in. The company is trying to charge us $600 out of our deposit for things that were missing/messed up before we even moved in. The list of these things is attached. You can compare the photos from the day we moved in to the things they are charging us for out of the deposit. When my husband tried to contact the company concerning this matter, they told us that we didn’t make notes on the inspection paper so we would be charged the $600. It didn’t seem to matter to them that we had sent emails about these issues and had asked for some of them to be fixed before we even moved in. They are not working with us at all and I think it is absurd that they want to charge $600 for some missing light bulbs and damaged blinds that were that way before we moved in.

In addition, the company told us that if we wanted to stay, they had to raise our rent. Ironically the same house is listed for $1195/mo right now which is what we were paying. So that means that the rent was not raised for new tenants but it would have been raised for us.

Please let me know what additional information you need. Ultimately my goal here is to call out a very poorly ran company and make sure that the next people to move into this Chandler home do not end up like us. I would love to get some of our deposit back as well.Desired Settlement: $600 is absurd to be charging us for things that were damaged/missing before we moved into the property. We need to come to an agreement on what is a fair price for SGI to keep out of our deposit. We want at least $500 additional back from the $600 they kept as this seems fair.

Business

Response:

Unfortunately SGI is contractually obligated to receive approval from property owners before authorizing non-emergency repairs over a pre-determined limit. Each individual property owner can choose, at their discretion, to authorize repairs. The property owner of this particular property had chosen to utilize their own vendors for the majority of repairs at the property. The list of items recommended / requested by the realtor and tenants at the initial walk through was provided to the property owner upon receipt, however, were not all agreed to by the property owner. As a company, SGI will not promise that items will be completed upon move in because of the requirement of owner approval for non-emergency repairs and clean-up. The tenants, upon lease signing, agree to take the property in “as in condition” without the repairs being completed. We can confirm that carpet cleaning was completed as well as all light bulbs being present and functional in the home prior to the tenant move-in in August 2012. We had a property inspection at the property on 8/28/12 at which time photos and a report were completed for the home. At that time there were no safety concerns and the home was move in ready with minor repairs noted which the owner had declined.During the tenant occupancy, all work orders entered by the tenants were addressed and completed as requested. Below is a synopsis of repairs completed along with start dates and completion dates. Please note that all repairs required owner approval which was the cause for delay on a couple of the noted maintenance requests: 1. Shower head replacement (opened 5/16 completed 6/19)2. Kitchen sink leak (opened 6/10 completed 6/24)3. A/C pressure issue (opened 722 completed 7/23)4. Fallen tree removal from storm (opened 7/1 completed 7/12)Upon tenant move out, tenants are welcome to be present but it is not a requirement. During that inspection, a move out inspection is completed along with photos of the property. We then utilize that move out inspection as well as the tenant move in inspection to determine charges to the tenant security deposit. In this situation, the tenants did not provide a move in inspection report so we were only able to utilize photos prior to their move in along with the move out inspection and photos. The occupants were informed that they can contest the charges to their account if they can supply their property manager with any emails or documentation of prior issues for the charged items and/or a copy of a move out inspection. To date we have not received any information to dispute their charges. In regards to rent increases, those are solely decided upon by the property owner. We make every effort to eliminate increases but it is ultimately the decision of the property owner. We also do not make decisions on the list price of rentals we solely provide comparisons of the neighboring rentals and the owner makes the ultimate decision. SGI would be happy to refund additional deposits for the occupants, however, we do have to have some kind of documentation to show that there were prior issues at move in with the items noted. This can be provided via fax to###-###-#### or email to [redacted].com. Once we have additional documentation to reflect on, we would be more than happy to provide any refund that is due. The deposits are strictly for the owner protection so SGI has no gain in the amount of money deducted from a deposit. If you have any additional questions on what type of information would be needed to dispute the charges, please contact [redacted] at###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The first paragraph of SGI's response, they state that, "As a company, SGI will not promise that items will be completed upon move in because of the requirement of owner approval for non-emergency repairs and clean-up. The tenants, upon lease signing, agree to take the property in “as in condition” without the repairs being completed. We can confirm that carpet cleaning was completed as well as all light bulbs being present and functional in the home prior to the tenant move-in in August 2012.We had a property inspection at the property on 8/28/12 at which time photos and a report were completed for the home. At that time there were no safety concerns and the home was move in ready with minor repairs noted which the owner had declined."1.) We signed a lease agreement on October 7, 2012 and within the lease agreement we asked for the minor repairs to be completed prior to move in on November 1, 2012. See lease agreement line 265 and 266. SGI failed to complete this prior to our move in and was in breach of the contract signed. We did not accept the premises "as in condition" because we signed the lease agreement three weeks prior to moving in and did not discover the issues until after we moved in on November 1, 2012. We had no way of having knowledge of the issues because keys were not given to us until November 1, 2012. An email was sent to SGI on November 1, 2012 at 10:18 pm, see attached email, in regards to them not fulfilling the agreement of the contract. A list of problems were stated in the email, specifically the house not being cleaned and light bulbs missing and not working. At no time prior to us moving in on November 1, 2012 did SGI inform us that the owner declined the minor repairs, as SGI stated above. In fact, on October 25, 2012, an email was sent to SGI, see attached email, asking about the status of the minor repairs. SGI responded that same day and said they would find out about them. Only after the email that was sent by us, to SGI on November 1, 2012, and after the lease had been signed three weeks prior to moving in, did SGI response about the minor repairs. In the email response by SGI, see attached, they state "the owner of the home had told us he was taking care of cleaning and such things." This again shows that SGI as the property manager was in breach of the contract and failed to inform us of the issues.SGI's stated in the paragraph about "tenant move out," that " the tenants did not provide a move in inspection report." SGI also stated, "The occupants were informed that they can contest the charges to their account if they can supply their property manager with any emails or documentation of prior issues for the charged items and/or a copy of the move out inspection. To date we have not received any information to dispute their charges."1.) The move inspection report was provided to SGI on November 4, 2012, see attached email and also inspection report. SGI has now responded to the Revdex.com with a false statement about the report.2.) On December 22, 2013, we provided to SGI, upon their request because of the dispute over the security deposit money being withheld, the documentation of the prior issues and minor repairs, see attached email. The email also contained pictures of the house on the day of move in showing, the house not being cleaned, broke glass left on the counter tops, light bulbs missing and broken blinds. In fact, the property manager responded back to the email on Monday, December 23, 2013. Once again, SGI has provided a false statement to the Revdex.com about prior issues not being provided or as SGI said, "to date we have not received any information to dispute their charges."On December 5, 2013, SGI completed a Security Deposit Itemization to the us, see attached Security Deposit Itemization. There was a total of $640 of the security deposit withheld by SGI for minor repairs that were asked to be done the prior year and before we moved in. Now SGI is charging us for their failures as a company to manage the property. We are not asking for the entire deposit back because there are a few items that we didn't complete prior to move out, cleaning the oven, touch up on scraped corner wall. For SGI to withhold $640 after we had provided them with the documents of the issues on the move in date and then provided them the same documents again in December of 2013, is unethical on their part. We feel that a split of the $640 is fair between SGI and us. The $320 is more than enough for SGI to complete the cleaning of the oven, touch up paint, etc.

Business

Response:

SGI will offer a $50 credit as good gesture. The property owner was the recipient of the portion of the security deposit withheld and not SGI. --------------------------[redacted]

Saving Grace Investments really put my family and I in a bind.
We hired SGI to find us a tenant and then of course maintain the premises. They found a decent tenant who paid on time, however the repairs that we paid for through SGIs contractors were not done well.
We were given no notice from SGI that our tenants wanted to move out early or even vacate the property.
The tenants notified SGI and even offered them realtor services to find their permanent home but didnt inform with proper notification causing us to cover an extra mortgage payment we hadnt accounted for.
I tried calling Erik Humphrey who ignored my calls. He finally called after I left a msg advising we wanted to cancel our contract with SGI - no surprise there.
Once my spouse and I took over the property, we were told the house is ready to rent and had a "clean walk through with no issues". We had to clean, repaint, repair tile and replace carpet. Unbelievable. SGI didnt manage the property at all. If you are looking for a trusting organization that you can pay to properly manage issues and be a homeowner advocate or provide you with peace of mind then, DO NOT USE SGI.

SGI has been managing my property management needs for the past 3 years. Their staff has been exemplary in selecting tenants on my behalf and is easy to work with. They are always available when needed, as well. The staff is knowledgeable of my needs and requirements. My main contact person with SGI, [redacted], is excellent! She always has a smile in her voice, and rhythm in her abilities. She always responds quickly and is on top of any issues that may come up. I would recommend SGI to anyone, including Friends and Family. Thank you SGI!

Our experience has been a very good positive one. Quick reply's and very helpful. [redacted] was very pleasant to work with. He helped us get into our "dream home".

Review: We recently came home to a slab leak in our bedroom in the house we are renting through SGI. The leak had completely soaked the first six feet of carpet in the entrance of our bedroom. The leak had been going over the weekend while we were out of town, so st that point the carpet was soaked and molding. I contacted emergency maintenance immediatelytp begin investigation/repairs. That was three weeks ago. Since then I have had to miss over 15hrs at work to let multiple business come in and do estimates or repairs. I had to be present because I have two large dogs at home that can be intimidating to strangers. I make $20/hour so I missed out on a couple hundred dollars to deal with this. Additionally, the restoration company decided to run several large fans in our house for 5 days straight. These fans were very loud, and ran on the electricity that we, the tenants, are responsible for paying. Since this leak, we have also had to move out if the master bedroom to sleep in the spare bedroom because of the fans, the leak, and not wanting our dogs exposed to the concrete floor with nails sticking up from where the carpet was tacked down. When a plumber did an inspection to rule out what type of leak it was, he informed us the reason our water bill is so high is due to this leak because even when our water is shut off the meter was still running. In addition to this leak I also expressed concerns about our sprinkler system leaking outside during an inspection a month ago, which is yet to be dealt with or even investigated. I have expressed my frustration with SGI and they agreed to give me a $50 credit to rent. I have missed out on $300 at work, we are 3 weeks in and they repairs are not yet finished, I can't use my bedroom, and my water bill and electric bill are extremely expensive right now because of this, and they still aren't done.Desired Settlement: Finish these repairs in a timely matter. Give us a fair credit towards rent of $500. We feel this is a fair solution to cover my wages and inconvenience in the matter considering I can't even use my bedroom right now. Fix the sprinkler system asap

Do not let this company rent out your property! They do not care about your property or your business. From the starting point, the tenant they rented my house to paid the rent 15 days late every month for the entire rental period. Even though we were owed penalty fees, we did not make a stink or contact SGI about the situation. When the property came up for renewal I had to contact SGI to see what was going on. Part of their job is to rent out the property so why should I have to do their job? The tenant renewed 2 more years. SGI supposedly walked through the house (each time the lease was renewed) to make sure everything was taken care of and the house was in good condition. We decided to put the house up for sale, had someone from SGI be the sales agent, and he again assured us that the house was in great condition. The renter ended up breaking the lease 6 months early. The property manager had no idea what was going on, had the lease termination form signed a week after they discussed with the tenant. We tried to contact the company multiple times and no one could return phone calls/emails. When I finally got a hold of the property manager, she told me I was rude. They had no idea where the keys were. Once we finally got into the property we found out the tenant never picked up dog poop for the entire rental period. The outside was not ever taken care of. The tenant smoked in the home for the entire rental period. His dog chewed the blinds. Needless to say, we never made any profit by the time we have paid to have the smoke smell removed, paint, blinds, landscaping, poop pick up, etc. They do not care about the property. They do not enforce the rules that were set in the lease agreement. Had we known the condition of the house we would have never renewed the lease and then SGI would have had to do some work getting another renter into the property. They only thing they said was I should have known this happens because I was the landlord. Really?

One should be able to give 0 stars. This person refused to come out to even show the property and I was left stranded with no way into the building. Upon having someone let me into the building, there was no lockbox, no keycode, nothing. Texted and called multiple times only to get a response back 30 minutes later with [redacted] refusing to come out to the property to show it. He claimed on the phone and I quote "That is how the owner wants it". (i.e. with [redacted] not to come out and show it). I would file with the Revdex.com but there isn't much use so hopefully enough people see this review. I am assuming that any positive reviews for this company are false and staged reviews.

We have been happy with SGI...they leased our condo fairly quickly and they have been diligent in getting our lease payment to us in a very timely manner. I try to speak with Claudia when I do need to call, as she has always been more than helpful when I have had a question or a concern. I feel good having this company watching over our property as we have moved out of the area.

I have been using SGI property management since 2011 as I had to move to another state due to job/family relocation. Even their past property managers were easy to work with, no one comes even close with the level of customer service that Ms. Amy S[redacted] is able to provide.

Amy stayed on top of my property as if it's her own house. I was informed on any issues with my house and repairs are handled in a timely fashion. Amy is always available via phone or email, and she's always upbeat and her personality just makes it that much easier to work with.

It feels great knowing I have Amy and SGI property management on my side when it comes to finding someone whom I can trust to manage my property.

Review: We signed a lease under Saving Grace Investments, which clearly notes that tenant pays them $150 to cover electricity, only tenant has to have the power turned on in their name. Once we received the first bill from [redacted], I contacted our property manager, [redacted]. When I asked her why we were being billed for electricity she stated that the $150 included in our monthly lease payment was only to cover the lease fee for the solar panels that are located on the property. (These panels have continued to generate lower total kWh ever since we moved in here, and I have made several statements regarding the declining generation to no avail.) We were made aware that the panels would help generate for the home, but at no time were we advised, nor does the lease state, that the panels were leased and we were paying the leasing fees.

Recently they agreed to pay $125 towards our [redacted] bill, which I agreed to because we cannot afford not to at this point. I want the realty company to pay the full [redacted] bill, as the lease states under Utilities: Tenant agrees to arrange, and pay for when due, all utilities except: $151.26 of rent amount covers electric, but [redacted] must be in tenants name. They act like they are already making a sacrifice in paying $125, which is not even what we are paying in additional rental fees.Desired Settlement: I would like them to pay for the [redacted] bill from the moment that the services were placed in my name. At this point, they would only pay from the date that they begrudgingly agreed to pay the $125 monthly. Currently the solar panels should be looked at, as they are not even producing 297 kWh, and when we moved in on April 15th, the first bill showed generated close to 700 kWh, so you can see the huge decline, while I have expressed this concern repeatedly. The [redacted] bill, with the exception of the turn-on fee, is fully the responsibility of Saving Grace Investments.

Business

Response:

Lines 115 & 116 of the attached lease state the tenant is responsible for all utilities, except for $151.26 of electric bill, which is included in the rent.This, however, doesn't negate the very probable possibility that SGI was not made aware of all necessary information by the owner of the property. SGI is not the owner of the property. We are only property management agents for the property owner.Having understood that the situation has not been working in the tenants favor, SGI felt that the appropriate thing to do would be to pay $125/mo of the tenants electric bill. SGI has absolutely zero contractual obligation to do this. SGI charges the property owner $75/mo for management, and pays out $125 to the tenant. Clearly a losing proposition for the management company.SGI's request is to have the complaint removed altogether, as a genuine effort to assist the tenant has already been made.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.SGI misrepresents lines 115 and 116. The following is line 115: Utilities: Tenant agrees to arrange, and pay when due, all utilities except:Line 116. $151.26 of Rent amount covers electric, but [redacted] must be in tenants name.Clearly the lease was miswritten if the intentions were that we would pay the leasing company $151.26 in addition to our normal usage and bill through [redacted]. We were told at the time of lease signing that the total rent payment of $1023.29 was to include electric. At no time were we told that the $151.26 apparently covered the cost of the lease on the solar panels, which we were advised when I started this whole debate.I understand that this error may be causing a loss to SGI, but that is not my mistake nor should we have to pay this. We signed the lease with the knowledge that [redacted] was going to be covered with the additional charges that SGI was to include with our rent. At no time was it agreed to pay any additional, as we have a very strict budget that we live on and that was why we took this lease.I demand that SGI stand behind the contract as it is clearly stated. Their loss unfortunately is something that the owner and leasing company must work out, not the tenant who signed a contract that states as line 116 does. That SGI would even say that they have been working with us, when it was demanding enough to get them to at least pay $125 monthly, but the uncovered electric is getting out of control.Regards,[redacted]

Business

Response:

The lease was certainly not written to indicate all electric utility charges were included in the monthly lease figure, nor was a utility payment capped at a set figure. SGI can appreciate the tenants request to have the management company pay any and all expenses associated with utility, however we have no contractual obligation to do so and are confident that our unrequired monthly contribution has indicated our willingness to assist. As the tenant has recently been informed, the property owner or an agent of his choosing will become the direct management contact for the property beginning 9/30/13. The existing lease agreement and it’s terms and conditions transfer to the new managing entity.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Saving Grace Investments made an error in writing the lease in the terms that they stated vs. the terms in which is was supposed to have been written. When I was notified that they were no longer going to be handling the lease as of 9/30/13, they did not even have the courtesy to include the owners name or any contact information. The only thing that they told me was that the owner had "pulled the wool over all of our eyes" with the utilities. Unfortunately, though they state that the utilities would not be capped at $151.26, their rental advertisement, still available under the following address, [redacted], states exactly what they wrote the lease for. The fact that they were misled by the owner is not my error, nor is the fact that they wrote the lease the way that they did. All I have expected is that they honor their lease! Who pays for the error should not be the tenant, as we are only expecting what we were told by the leasing company, as well as what our lease concurs.Regards,[redacted]

Let me start by saying, I am in the service repair industry and regularly handle Revdex.com complaints and customer concerns. Most of which end up being easily resolved with a simple conversation. I have not once, ever submitted any kind of complaint for any company, as I understand what most companies are up against and usually do what they can to resolve a customer issue...however...

I am renting a property managed by SGI Property Management, I like to consider myself a very low maintenance tenant I dont like bothering people and rarely want to ask for help. I am very handy and 99% of the time I will pay for and fix most issues on my own and not expect any compensation. When I moved in to this house the toilet ran non-stop, one of the bathroom sinks was backed up, the gate to our yard was broken, and one of the sprinkler heads were broken and sprayed water for hours non-stop. I payed for and fixed all of these issues and never asked for compensation or complained. I recentIy sold my home and regularly made repairs, I understand things happen from time to time.

Yesterday, I received a call from my wife who said our son was at home and that he had went to the bathroom and flushed the toilet, the toilet started to overflow, followed by the master bathroom toilet and then the bathtubs started filling up with sewage. Water and sewage were leaking onto the floor, my 14 year old immediately turned the water to the toilets off in hopes it would stop. I am on my way home from work and start calling SGI to see if they could get someone out to help us. I am forwarded to their "after hours emergency" company [redacted], I get a voicemail that says to leave a message and they will call me back in 20 minutes, and if they dont, just call back. I left a message and called back immediately I have toilets and bath tubs overflowing and dont want to wait 20 minutes and take the chance I have to call back and wait another 20.

The representative starts asking me to describe the problem, I tell her that I am on my way home to see if I can get it to stop, but that my wife says everything is overflowing. She asks me to call back when I get home. At this point I tell her that the description is, a toilet and bathtub are overflowing and we need to get someone out before any damage happens. I am still concerned with the owners floors and carpet at this point. She still asks me to call when I get home. So I get home and see that my description was accurate, toilets and bathtubs are overflowing with sewage and call them back. This is supposed to be an emergency number, there is still zero urgency from anyone at this company either.

They tell me the owner has a home warranty and that they have to go through a home warranty contractor, they give me a number and tell me to call them, but that they might not be available until the morning. I call the contractor and sure enough they dont answer I leave a message and call back to advise that this cant wait until tomorrow. Again I'm met with no urgency, impatience, and sarcasm at my request. So not only did the toilets overflow, my showers are full of sewage and the house smells terrible, none of us can use the bathroom or take a shower, drink water etc..it all drains to the same place.

Again they say there is nothing they can do and I will just have to wait...they did, however, apologize that I wasnt able to understand.?!? After complaining to deaf ears for another 45 minutes, it was apparent they were going to do nothing for me until the morning. Still no one can use the bathroom or take showers...I did mention I was in the service industry, crawling around in peoples attics all day with no showers to come home to???

We were able to make it to the morning, after having to take my wife and kids to QT to use the restroom more than once in the middle of the night. I immediately called SGI this morning to voice my concerns over the situation, my wife had to stay home from work today to be home for the plumber and take my kids who are out of school for the summer to the bathroom at QT throughout the day. So we lost a whole day of wages for her and she had to call into work, which never sits well with any employer regardless of your excuse. I was met with the same non-empathetic response as [redacted]. SGI advised they understood, however there was nothing they could do, they will not authorize the use of a contractor outside of the home warranty regardless of the emergency. "I am not going to pay for it" is how she put it. I asked her, if her family not having running water or a place to use the bathroom was an emergency. SGI just advised that they understand, but we could have just taken them to the gas station!?? Thanks..but I figured that out on my own.

It seems to me that if you are renting out a property and representing the owner of the property you should be responsible to take care of the tenants paying the timely rent on your property. However that is not the case with SGI, apparently there is no emergency that would constitute them sending someone out and paying for anything outside of the home warranty. This doesn't seem like my problem, I am your tenant, paying my rent, respecting and taking care of your house and property and as of 1pm today, we have still not seen a plumber. They did however call and say that they would be there sometime before 5pm today. SGI said a 24 hours response time is more than acceptable. I asked if they would be ok with raw sewage all over their house, no place to use the bathroom, or take a shower for 24 hours would be acceptable. She agreed, but there was nothing they could do to help me.

Hopefully the plumber this evening will help and we'll be back up and running. Guess we'll have to make up the money my wife lost calling in to work and I'll get to spend my day off cleaning the house, when we immediately called to report that we had an emergency. The worst customer service experience of my life. Thanks SGI.

We have been working with SGI for two years. While earlier on, there were some issues getting timely responses, with a bit of staffing adjustments, we have seen a positive shift in customer service. I will say, the owners of SGI are very engaged, as we have had phone and email conversations as needed over our time working with them. They do a very good job, and allow us to rest easier knowing our property is being managed effectively.

SGI has done a great job and [redacted] is amazing to work with. She goes above and beyond to help me out, and I really appreciate it.

I want to tell you about an experence we had with another property manager. They were so terrible, slick and not trustworthy Long story I can"t go into but after we got away with them and found our current property manager it was our "Saving Grace." Funny how we share the same name. Saving Grace is the very best company to work with and they are managing our property for 2 years now and never had a problem with them. You won't go wrong with this company for sure. Our manager is [redacted] she's the best.

SGI has been managing our two properties for approx 8 mos, and has sufficiently met our expectations thus far. They are a great intermediary between us and the tenants, and have been responsive to our needs and misc requests that have come up. We have no intentions of seeking other management upon contract renewal.

I am currently renting through SGI. I had some concerns about a small amount of mold growth I found growing in the master bathroom, considering both my kids are very asthmatic and have severe allergies. I have medical records that state different types of mold my kids have allergies to. When I talked to SGI about this, I was rudely laughed at like I was making this up. They sent a few different companies out, on May eighth two men came to my home through the landlords home insurance company and these two men stated to me that it was indeed mold growth and the whole master shower and flooring needed to be replaced. I'm assuming the landlords insurance would not cover this, because SGI soon began to avoid the situation, no one ever got back to me and closed the file without even contacting me and letting me know. I had to call a month later to find this out. From what I understand we have our rights as renters and mold is unhealthy and there is laws that they are breaking by not fixing this matter. I just want everyone to know this company treats you like its a privilege to rent from them and they can't be bothered by you, they don't care about the safety or well being of your family, you have to jump through hoops just to get them to corporate with you.

I have been using SGI as my Property Management company and it has help save a lot of time and money doing it myself.