S&G Drive Train, Inc.

Initial Business Response /* (1000, 17, 2017/04/26) */
***Document Attached***
To whom it may concern,
Our records indicate that *** *** has been a member with us since 12/15/and we do not have any record of her canceling nor any correspondence with out Customer Service Department
Please see the attached details of her accountWe have cancelled her membership as this is the first of us hearing that she no longer wants the productWe also, have no received any of the product back for a refund
All orders since 12/15/has been successfully delivered to the recipient as also shown in the attachments below
Thank you for your time
Sincerely,
Products For Life
Initial Consumer Rebuttal /* (3000, 24, 2017/05/15) */
In response to my complaint, Product for Life stated, "We have cancelled her membership as this is the first of us hearing that she no longer wants the product"I have a May 9, transaction on my VISA for this product and I have not received any product (and no longer wish to)From my perspective, this demonstrates how this company continues to make unauthorized transactions
Final Business Response /* (1000, 33, 2018/01/31) */
We issued a refund for the only return we receivedWe cannot refund for product we did not receive backA refund was issued to the credit card used back on 6/30/

Initial Business Response /* (1000, 5, 2016/08/31) */
To whom it may concern:
[redacted] received our post card in the mail and responded by calling into our call center to receive product on : System Entry Date: 8/23/2016 10:50:37 AM and spoke to employee : Employee: [redacted] - Edge...

Marketing. As stated by our call agents that the order is sent to our processing center and than the shipment has to be prepared. This process takes 2 to 3 business days after the order is placed. Once the preparation is done we then send out the package to the address provided by shipping it USPS. The shipment can take up to 4-5 business days as it is shipped USPS. This was ordered on 8/23/16 [redacted] then called our Customer Service on 8/30/16 repeatedly stating she had not received her package yet:
08/30/2016 08:37:49 +1 ([redacted]
08/30/2016 08:37:50 +1 ([redacted]
08/30/2016 08:37:52 +1 ([redacted]
08/30/2016 08:44:06 +1 ([redacted]
08/30/2016 08:44:06 +1 ([redacted]
08/30/2016 08:44:07 +1 ([redacted]
08/30/2016 08:46:18 +1 ([redacted]
08/30/2016 08:46:19 +1 ([redacted]
08/30/2016 08:46:20 +1 ([redacted]
08/30/2016 08:34:48 +1 ([redacted]
08/30/2016 08:34:49 +1 ([redacted]
08/30/2016 08:35:14 +1 ([redacted]
08/30/2016 08:36:02 +1 ([redacted]
08/30/2016 08:36:02 +1 ([redacted]
08/30/2016 08:36:28 +1 ([redacted]
08/30/2016 08:38:13 +1 ([redacted]
08/30/2016 08:38:14 +1 ([redacted]
08/30/2016 08:38:46 +1 ([redacted]
08/30/2016 08:40:39 +1 ([redacted]
08/30/2016 08:40:40 +1 ([redacted]
08/30/2016 08:43:12 +1 ([redacted]
08/30/2016 08:47:07 +1 ([redacted]
08/30/2016 08:47:08 +1 ([redacted]
08/30/2016 08:48:10 +1 ([redacted]
Our Customer Service Department explained that the product would be sent out shortly as it does take time to reach her and would not be there quite yet as it had only been 5 Business days. We refunded [redacted] on 8/30/16 as she did not seem like a customer our company would like to do services with :
Transaction Type: CREDIT Result: Credit Approved
Authorization Code: [redacted] Auth. Response Text: SUCCESS
Thank you for your valued time.

Initial Business Response /* (1000, 16, 2017/04/26) */
[redacted]Document Attached[redacted]
To whom it may concern,
We have attached a picture of correspondence with [redacted]. As, [redacted] could have not re-ordered his product without having spoke to an agent. I have provided tracking of [redacted]' last...

order of 3-month supply of fat magnet [redacted]
We apologize for any confusion, however the product was delivered as what was paid for.
Thank you,
Products For Life
Initial Consumer Rebuttal /* (3000, 18, 2017/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the rorder number for the shipment in contest was FA762959 DATED 1/19/2017 WHEN I TALKED TO THE AGENT I SPECIFIED I WAS REORDEING THE 3 MONTH SUPPLYOF THE PILLS...THE SHIPPING DOCUMEN SHOWS THE ORDER WAS PLACED FOR ONLY 1 MONTH BUT THE BILLING AMOUNT WAS FOR 134.95 WHICH WAS FOR THE 3 MONTH SUPPLY....I WANT THE OTHER 2 MONTH SUPPLY OF THE PILLS THAT I ORDERED!!!!
THANKS FOR ANY HELP YOU CAN GIVE ME
[redacted]
[redacted]
Final Business Response /* (1000, 27, 2018/01/31) */
Our records indicate that the process of shipping this product started with Tracking [redacted]. Upon reviewing this we see that the product was never shipped. However, there is no record of this person contacting us. We will be issuing a refund in the form of a check.
Final Consumer Response /* (2000, 29, 2018/02/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)