SFX Entertainment Inc.

Dear Revdex.com, Thank you for taking the time to contact SFX Entertainment, Incregarding an issue from our customerWe value our guests and their satisfaction with our
services, and thus appreciate the opportunity to respond to the comments and concerns brought to the Revdex.comThis is a response to the consumer complaint from *** ***, Revdex.com ID number ***, regarding a refund requestWe understand that *** *** is requesting a refund for the tickets he purchased for the event Something Wonderful in Dallas, Texas, which was cancelledOur records indicate that on May *, 2015, *** *** completed a google form set up for ticket holders of the event to indicate whether they preferred to be issued a refund or to receive tickets to a subsequent event, Something Wicked, in Houston, Texas*** *** indicated that he would like to receive tickets to the other eventThese tickets were sent out on June *, Since *** *** has instead requested a refund of his original tickets via the Revdex.com, we are happy to honor thatWe are issuing a check in the amount of $to be sent to *** ***’s address and cancelling his tickets to Something WickedThe tickets for Something Wicked will no longer be validThe check should arrive next weekWe are always happy to help our customers in any way we can, and to make sure they receive the best experience from usWe also encourage our customers to reach out directly to us so that we can assist with matters such as this one in the futureOur contact information can be found on the event website

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. SFX, thank you for your help and I look forward to attending another event hosted by you guys, hopefully not rained out this time :).
Sincerely,
[redacted]

Review: I attended "something wonderful" in dallas, tx on April [redacted]. The terms and conditions for the event said it is a rain or shine event. Event cancelled

The event was cancelled despite the "rain or shine" policy. I cannot find the visa card that was used to purchase my tickets so wish for a full refund to be issued via check. Please do not refund to visa card as it has been canceled.Desired Settlement: Please refund me order # [redacted] that was purchased on eventbrite in the amount of $155.58 for two tickets. Please refund via check as the visa card ending in [redacted] has been cancelled.

Business

Response:

Dear Revdex.com, Thank you for taking the time to contact SFX Entertainment, Inc. regarding an issue from our customer. We value our guests and their satisfaction with our services, and thus appreciate the opportunity to respond to the comments and concerns brought to the Revdex.com. This is a response to the consumer complaint from [redacted], Revdex.com ID number [redacted], regarding a refund request. We understand that [redacted] is requesting a refund for the tickets he purchased for the event Something Wonderful in Dallas, Texas, which was cancelled. Our records indicate that on May *, 2015, [redacted] completed a google form set up for ticket holders of the event to indicate whether they preferred to be issued a refund or to receive tickets to a subsequent event, Something Wicked, in Houston, Texas. [redacted] indicated that he would like to receive tickets to the other event. These tickets were sent out on June *, 2015. Since [redacted] has instead requested a refund of his original tickets via the Revdex.com, we are happy to honor that. We are issuing a check in the amount of $155.58 to be sent to [redacted]’s address and cancelling his tickets to Something Wicked. The tickets for Something Wicked will no longer be valid. The check should arrive next week. We are always happy to help our customers in any way we can, and to make sure they receive the best experience from us. We also encourage our customers to reach out directly to us so that we can assist with matters such as this one in the future. Our contact information can be found on the event website.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. SFX, thank you for your help and I look forward to attending another event hosted by you guys, hopefully not rained out this time :).

Sincerely,