We can assure you the item that was sent was never sent to another customer and was worn/dirty and not in the new/unused condition that we specify the shoes need to be returned in for a refund or exchangeAs a one time convenience, we have refunded the customer for the orderShe should see this back to her account within 1-business days.Kind regards,Customer CareSoftspots.com
We can assure you the item that was sent was never sent to another customer and was worn/dirty and not in the new/unused condition that we specify the shoes need to be returned in for a refund or exchangeAs a one time convenience, we have refunded the customer for the orderShe should see this back to her account within 1-business days.Kind regards,Customer CareSoftspots.com