Seyyide Belly Dance Company

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Dear Sirs,This is very simpleI am a paying customer in her dance class and also paying a $fee to participate in the dance troupe mentioned during the incidentThis was supposed to be something fun and entertaining for meHowever the dance instructor instead chose to yell and berate and embarrass me in publicEspecially when I requested it be taken private she instead chose to continue to publicly humiliate me and said that it was necessary to do so for some reason beyond my understanding As a paying customer it should not matter whether I have ever been late or notIf that is how I choose to spend my money I am able to do that. She can create excuses but it is never acceptable for a customer to be yelled at or humiliatedThe fact is she created the circumstance which made me leave the classes and the troupe by being disrespectful and unprofessionalThat is cheating a customer out of her money If she is not willing to do the right thing and recognize her fault and return at least the unused portion of the money I paid into in good faith that I would not be yelled at and mistreated then there is no recourse but to explain in review media how she is as a businesswoman and "professional".Enclosed you will see her Facebook post regarding the incident, where she apologized to the group but not to meAlthough the apology is not important anymore, she accepted that she did wrong and she behaved unprofessionallyTherefore, I am entitled to a refund
Regards,
*** ***-***

Response to complaint #*** filed by *** *** *** I am very sorry that this student feels this way about her experience with my classesAs the mother of a child with learning differences myself, and a tireless advocates for building women's self-esteem and well-being, I would
never discourage a student from learning and celebrate every progress instead of focusing in any setbacks, and students of all abilities and ages are welcome to join (as far as there is no medical contraindication as advised by a doctor). *** had enthusiastically joined my classes in May and had been a regular student ever since, for over a yearAs a matter of fact, this student was in the top half of the student crowd according to her knowledge and mastering of the technique at this time, which is why when she auditioned over an year ago to dance with my company, it was an easy decision to accept her as a member of my troupe, which works independently from my classesI never really said anything negative to *** beyond constructive criticism during any of my classes, from May and until now, and she performed with my dance troupe as well in shows between June and last one on May 20th of the current year. *** had bought a 4-month student membership to attend classes from the beginning of May and until the end of August As anybody can see in my webpage, this is for the committed student who knows they want to stick with me for months and gives them the right to come to unlimited number of classes during those months*** knew me since May and bought that pass on May 9th of It is clearly stipulated in the website, that the terms of this purchase establish that this pass is nonrefundable*** had actually already made use of her pass to come to as many classes she pleased during the month of MaySince she knew these rules since last year, she had bought the same class membership before, and I never was anything but encouraging as a teacher during the classes, and I never kicked her off the classes or the troupe, I don't feel that she is entitled to any refundsAs a matter of fact just a week before the incident she mentions, I had to rescue her because she had parked illegally in the studio's parking lot and her car had been towed when we left the placeI not only helped her identifying the towing company, and negotiating for her on the phone, I also gave her a ride to my place, to get $in cash to lend her so she could go and pick up her car, and I helped her install and gave her a link for a free Uber ride to the car towing place, as well as a cup of tea, since she was stranded far from home, and her family was not responding the phone when she called around pm at nightI hope that she understands that it was her choice to stop attending to the classesShe still has her spot available and has been receiving reminders of the classes uninterruptedly. On Thursday June 2nd, when she said that I raised my voice, I was not teaching any classes -- I only teach group classes on Mondays and TuesdaysThis was instead a troupe rehearsal where we were preparing for a performance for June 11th at an important festival, and for the 10th time in a row or so, *** came in minutes lateShe had actually also come very late to our most recent performance (minutes before the curtain call, plus she was unreachable until she arrived), had missed two other rehearsals because of running late, texting us that she was going to turn back because she was late and caught in traffic, and she was invariably arriving 20-minutes late to every single rehearsal, regardless of whether we had scheduled it for 6:or for pmOn June 2nd, at the end of the rehearsal, as we were leaving the studio to the next takers, since she had missed all the material we had been adjusting during the first half hour, I expressed my frustration over the fact that she had been coming 25-minutes late to all of our 1-hour rehearsals in the last three monthsI had tried to bring this up as group in the past, by sending team-building inspirational messages, but she had not showed any improvement, I tried organizing team-bonding activities after-rehearsals but she missed those days unannounced as well, so I had no other choice that telling her personally that this was not an acceptable behavior for the troupeSince this affects the whole troupe, I told her in front of the othersShe did not take this well, raised her voice and accused me of "only caring about "Fortunately, I have five witnesses, the other troupe members who were present that day and are still part of my group*** actually insisted in discussing this with me, and was visibly angry, one example of this was when she then mentioned that she had scratched her car on the way to rehearsal and tried to make me feel guilty for itI was there after the rehearsal with my year-old son, and had to go to my next appointment (we had a costume fitting for another member of the troupe) and she actually made us minutes late because she insisted in having this agitated conversation that I didn't want to haveI was, and I told her I was, feeling bullied by her at that timeShe also followed me, my year-old son, and my other student/troupe member to my car; I first thought her car was parked near mine, but upon arrival, three blocks later, we learned that her car was actually in a garage, several blocks away in the opposite directionThis was scary and very unpleasant for me, my son and my other troupe member. *** had also signed a contract expiring end of July where she needed to give a 30-days notice to quit the troupe, but three days after this incident, and days before our important performance (at the 8th Annual Dance for World Community Festival organized by the *** *** *** *** ***) she chose to write a lengthy e-mail where she, among other things, quit the dance troupe, despite the terms of her contractThis left me and the other dancers in a pinch, as we needed to work extra time and extra hard the following week to make up for the lack of one dancer in our well-planned choreographiesI am a professional teacher and have been a group leader in dance and in other industries where I worked, and When a member disrupts the work of the group, it is a disservice to the member and to the remainder of the group not to address the issue. I am very sorry that *** chose to take things this way, I had never been anything but supporting and friendly with her, and I was hoping that she would still be a member of the classes and the troupe, but she chose to cut herself from both activities that I lead. Thank you, *** ***