Vehicle was towed to dealer on 9-15-Several days later the Insurance adjuster (*** ***) contacted service deptand advised *** he would need to inspect and take pictures of damageInsurance adjuster set inspection date for 10-03-Adjuster inspected damage and requested a
written estimate for mechanical repairDealer had to contact Volkswagen directly for several parts because they are not yet available to loand order as this is a new productVolkswagen located the needed parts in Germany and advised the dealer on the correct pricing on 10-09-On 10-09-the estimate was written and submitted to ***@geico.comOn 10-10-dealer followed up with insurance adjuster (*** ***)A verbal approval was given over the phoneAt approx10:45am 10-10-the parts order was placed with VWETA on parts is 5-business days
SvcManager contacted Mr*** @ approx11:00am 10-10-and advised him on status and ETASvcManager offered Mr*** a vehicle to drive until the repairs are completed @ no charge as a goodwill gestureMr*** accepted and will piloaner vehicle Monday October 13th in the morningMr*** was given SvcManagers direct contact info and was thankful for the alternative transportation offer
Vehicle was towed to dealer on 9-15-Several days later the Insurance adjuster (*** ***) contacted service deptand advised *** he would need to inspect and take pictures of damageInsurance adjuster set inspection date for 10-03-Adjuster inspected damage and requested a
written estimate for mechanical repairDealer had to contact Volkswagen directly for several parts because they are not yet available to loand order as this is a new productVolkswagen located the needed parts in Germany and advised the dealer on the correct pricing on 10-09-On 10-09-the estimate was written and submitted to ***@geico.comOn 10-10-dealer followed up with insurance adjuster (*** ***)A verbal approval was given over the phoneAt approx10:45am 10-10-the parts order was placed with VWETA on parts is 5-business days
SvcManager contacted Mr*** @ approx11:00am 10-10-and advised him on status and ETASvcManager offered Mr*** a vehicle to drive until the repairs are completed @ no charge as a goodwill gestureMr*** accepted and will piloaner vehicle Monday October 13th in the morningMr*** was given SvcManagers direct contact info and was thankful for the alternative transportation offer