Sew Fancy

Our Return Policy as well as Terms and Conditions clearly state that customers are responsible for the return shipping cost and must provide proof of delivery in the form of a tracking #Returns for refunds are also subject to a 10% restocking feeThe 10% restocking fee is waived on returns for exchange and the exchange order is shipped out free at no additional cost These terms are all clearly stated under our Return Policy and Terms and Conditions which Customers must accept and agree to in order to place an with us Our website will not allow them to place their order until our Terms and Conditions have been accepted.The customer has been refunded $to their original form of payment which is 10% less of the original purchase price of $The customer has not provided any tracking information for their return shipment for proof of delivery.We do offer and advertise free shipping for all orders over $99, which this customer received on their order, but no where do we advertise free returns The customer may have confused the policies of other stores with ours and just expected our company to be the same as others We are an honest and ethical company that stands by our word We are in business to help those with hard to fit feet and the accusations brought upon us by the customer are not true, inaccurate and wrong.Please look over our Return Policy and Terms and Conditions for yourself.http://www.diabeticshoeshub.com/terms-and-conditionshttp://www.diabetic...⇄

Our Return Policy as well as Terms and Conditions clearly state that customers are responsible for the return shipping cost and must provide proof of delivery in the form of a tracking #. Returns for refunds are also subject to a 10% restocking fee. The 10% restocking fee is waived on returns for...

exchange and the exchange order is shipped out free at no additional cost.  These terms are all clearly stated under our Return Policy and Terms and Conditions which Customers must accept and agree to in order to place an with us.  Our website will not allow them to place their order until our Terms and Conditions have been accepted.The customer has been refunded $125.96 to their original form of payment which is 10% less of the original purchase price of $139.96. The customer has not provided any tracking information for their return shipment for proof of delivery.We do offer and advertise free shipping for all orders over $99, which this customer received on their order, but no where do we advertise free returns.  The customer may have confused the policies of other stores with ours and just expected our company to be the same as others.  We are an honest and ethical company that stands by our word.  We are in business to help those with hard to fit feet and the accusations brought upon us by the customer are not true, inaccurate and wrong.Please look over our Return Policy and Terms and Conditions for yourself.http://www.diabeticshoeshub.com/terms-and-conditionshttp://www.diabetic...⇄

The customer was mistakenly sent an extra pair of shoes that they did not order and were not charged for.  This was a mistake on the part of our warehouse when shipping the customer's order.  Our warehouse has been in the process of being relocated to a new location which has been the...

cause of the delay in providing the customer with the return authorization number and return shipping label for our mistake in shipping the extra item to the customer.  We have since emailed the customer the required return authorization number as well as a return shipping label to ship the mis-shipped shoes back to our warehouse.  As stated earlier, the customer was not charged at any point for this extra pair of shoes that was sent out by mistake and has only been charged for the item they ordered.  We are very sorry for the delay in getting the return information to you as well as the poor shopping experience you have received.  Please let us know if there is anything else we can do to further assist you with resolving any issues with your order.  You can contact us directly at [redacted] or email us at [redacted]