Severn Trent Environmental Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for your help [redacted]

Severn Trent Response: The customer’s account was reviewed and it was found that the refund request for $was never issued to the customer This was an accounting error on the part of Severn Trent As a result of this complaint, the refund procedure in regards to closed accounts and refunds will be reviewed and used as a training opportunity moving forward We apologize for the delay in processing this refund A check has been issued and mailed to: [redacted] *** *** Best Regards, Jeff [redacted] Customer Service Manager Severn Trent – North America West Grand Parkway North Suite Katy, Texas Direct: 281-579-Mobile: 832-302-Jeff[redacted] @stservices.com