Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would like to accept the first option: continue to wait for my order and receive a 20% refund on my order Regards, [redacted] ***
Hi [redacted] ,We sincerely apologize for our lack of response; however, we are happy to share with you that your order has been fulfilled! You can track it here: [redacted] It's just running a little slow!Again, we cannot apologize enough for our poor customer service and lack of communicationThank you for your patience, and we hope that you will continue with us on our journey to rebuild Sevenly and uphold our mission that “People Matter”!
Hey [redacted] ,Thanks for the email and for following up I checked your order to find out why it wasn't shipped with the Feb5th priority orders It looks like the item was out of stock and had to be reordered Our updates indicate that this particular order will ship on or before Feb However, seeing as the order did not ship on the promised date and considering you've already been waiting for several months, we have gone ahead and issued a full refund for the inconvenience We'll just send the order at no cost to you due to all of the inconvenience You should receive an email shortly describing your refundIt will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the same resolution they offered on my original complaint and they still have not refunded my moneyThey are using canned responses but not following through with their offerI'm now at months, they have my money and I have not received my order Regards, [redacted] ***
Hi [redacted] ,Thanks for the emailWe received a Revdex.com complaint from you and we wanted to follow up We want to confirm that we just processed your refund for order # [redacted] in the amount of $50.98, per your request It will take up to business days for this to be reflected on your PayPal account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping
Hello, We recently received your follow up email in regards to your cancelled order We are currently experiencing extra long shipping delays due to an issue we experienced a few month back with a core vendor The shipping delay has been resolved but we're now experiencing a hefty backlog of orders Therefore, at this time we were unable to give an exact shipping date or provide expedited shipping According to your first message you wanted to receive the order as soon as possible however, customer service is unable to speed up that process Additionally, you said that you wanted a full refund in your "desired outcome." We felt that it was only right to issue a full refund in order to quickly resolve the matter However, a full refund requires the order to also be cancelled Again, we fulfilled your request for a full refund which consequently cancelled the order Here at Sevenly HQ we don't keep inventory or pre-made items that we can simply send out Each shirt is made to order That means that when you place an order, the request is sent to a fulfillment center and then the image is printed on to the front of the shirt I wish it was as easy as walking up to a stack of inventory, packing up a shirt and shipping it out That would make everybody's life a lot easier Trust me, that would be super Again, since that's not possible, a refund and cancelation was the only alternative At this time we do no have a way to reinstate your order since it was already cancelled and fully refunded However, if you'd like to submit a new order than we'd be more more than happy to give you a discount of 20% with the following discount code: [redacted] Keep in mind that we are still experiencing fulfillment delays If you'd like to learn more about our shipping delay then please head over to our blog Or click the link below to view our latest blog post from one of our managers here at SevenlyHe wrote an excellent piece including some FAQs to Sevenly's recent shipping issues: http://blog.sevenly.org/sevenly-amaThanks for your understanding and have a great day!
Hello [redacted] , If you no longer wish to wait for your order to be shipped then we'd be more than happy to refund and cancel the order The order has already been placed on a priority list which means it should ship from our vendor at any moment Please let us know if you'd like to wait or receive a refund
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I've been told numberous times that my order either will ship or has shipped at a certain timeI've also been told a number of times that my order is on a "priority list" & it's still been weeks with no shipment arrivingChristine said my order "should have shipped" on 1/22, but couldn't find it or tell me where it was or when I would receive itNow you've said that my order is "en route." Since my order is apparently on its way, please provide me with a tracking number & let me know when I will receive itThank youRegards, [redacted]
Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order # [redacted] in the full amount of $(for the inconvenience)It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI do, however want to ensure this complaint is logged publically on the Revdex.com site Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that though I'm still incredibly irritated with the delay and find a 20% discount for over a 3-month delay Inadequate, more than anything, I WANT THE SHIRTS I ORDERED ON SEPTEMBER 18THI will continue to wait patiently (with weekly updates) until I get my shirts and, if Sevenly finally delivers on their end of this transaction, will consider this complaint resolved Regards, [redacted]
Hi [redacted] , We are so very sorry for the headache this whole situation has turned into for youYour frustration is completely valid, and I can assure you we are doing our best to positively bounce back from the previous delays:( I completely understand that at this point, all you want is answersYour order was indeed on the priority shipping list to send out 11/16, unfortunately we were not informed that the fulfillment center was going to be unable to get those products out in the time frame initially givenI just wanted to be completely transparent about that situation in that you have been waiting long enoughAdditionally, I would hate for you to think your orders were lost or stolen! They are indeed next in line to be shipped out, but unfortunately we have not been given a specific time frame for thatWhat we can do at this very moment- I can go ahead and refund you 20% to your order number SEV_60418, to compensate for cost of shippingThat order was over $75, thereforenot charged for shippingBut I still feel as though you deserve a discount to both purchases! If you would like to simply cancel your order, I can assist you with that as well!Again, thank you for your patience and understanding!Please let me know how you wish to move forwardRespectfully, [redacted]
weeks ago, customer support "specialist" [redacted] informed me that my order would ship on February 5thWell, It is now February 28th and still no orderI have already emailed to ask about this over business days ago about this and have gotten no response from your shoddy customer service teamThis ordeal has been going on for over months nowIt should not take months to produce a shirtAnd should definitely not take business days to respond to a customer who has been waiting for their order for monthsYou people just have a shoddy business.I would like to know when my order will shipI would like for you to not lie to me about when my order will shipIt's weird that I have to add thisI would like for my order to actually shipAgain, it's weird that I have to say this, but let's be honest, I've been waiting months for your crappy t-shirtI would like a gift certificate for my troubles
Hey [redacted] , We recently received your complaint via the Revdex.com and we just wanted to follow up in regards to your order [redacted] Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.Again, we're so sorry about this incredibly long waitAt this time we cannot provide an exact shipping date but most orders are set to ship within the next days We know it's frustrating and ridiculous Trust us, it has been very challenging on our end as well To remedy the situation, customer service can only offer you two solutions: Continue to wait for the order and we'll refund 20% of the order cost Or We can cancel the order and issue a full refund Please let us know how you'd like to proceed and we'd be happy to help We sincerely apologize for the inconvenience that we've caused ?
Hello [redacted] , We recently received your [redacted] claim and wanted to follow up with some important information [redacted] has requested that we cancel and refund your order because you opened up a claimTherefore, we want to confirm that we just processed your cancelation and refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your [redacted] account, depending on your bank.And, again, we're so sorry for this whole conundrum with the shipping delayWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hello [redacted] , Thanks for following upWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakesThat is why we totally understand and respect your decision to obtain a full refund for your orderWith that said, we just processed your cancelation and refund for order # [redacted] in the amount of $33.08?It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hey ***, Thanks for the email and for following up I checked your order to find out why it wasn't shipped with the Feb15th priority orders It looks like the item was out of stock and had to be reordered Our records do not indicate a particular shipping date for this order but it generally takes 1-weeks for an item to become available to our vendorHowever, seeing as the order did not ship on the promised date and considering you've already been waiting for several months, we have gone ahead and issued a full refund for the inconvenience We'll just send the order at no cost to you due to all of the inconvenience You should receive an email shortly describing your refundIt will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!?
Hi [redacted] ,Thanks for the email and your recent Revdex.com complaint We are still experiencing and shipping delays and unfortunately, we are unable to ship the order immediately as requested Therefore, we want to confirm that we just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would like to accept the first option: continue to wait for my order and receive a 20% refund on my order Regards, [redacted] ***
Hi [redacted] ,We sincerely apologize for our lack of response; however, we are happy to share with you that your order has been fulfilled! You can track it here: [redacted] It's just running a little slow!Again, we cannot apologize enough for our poor customer service and lack of communicationThank you for your patience, and we hope that you will continue with us on our journey to rebuild Sevenly and uphold our mission that “People Matter”!
Hey [redacted] ,Thanks for the email and for following up I checked your order to find out why it wasn't shipped with the Feb5th priority orders It looks like the item was out of stock and had to be reordered Our updates indicate that this particular order will ship on or before Feb However, seeing as the order did not ship on the promised date and considering you've already been waiting for several months, we have gone ahead and issued a full refund for the inconvenience We'll just send the order at no cost to you due to all of the inconvenience You should receive an email shortly describing your refundIt will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the same resolution they offered on my original complaint and they still have not refunded my moneyThey are using canned responses but not following through with their offerI'm now at months, they have my money and I have not received my order Regards, [redacted] ***
Hi [redacted] ,Thanks for the emailWe received a Revdex.com complaint from you and we wanted to follow up We want to confirm that we just processed your refund for order # [redacted] in the amount of $50.98, per your request It will take up to business days for this to be reflected on your PayPal account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping
Hello, We recently received your follow up email in regards to your cancelled order We are currently experiencing extra long shipping delays due to an issue we experienced a few month back with a core vendor The shipping delay has been resolved but we're now experiencing a hefty backlog of orders Therefore, at this time we were unable to give an exact shipping date or provide expedited shipping According to your first message you wanted to receive the order as soon as possible however, customer service is unable to speed up that process Additionally, you said that you wanted a full refund in your "desired outcome." We felt that it was only right to issue a full refund in order to quickly resolve the matter However, a full refund requires the order to also be cancelled Again, we fulfilled your request for a full refund which consequently cancelled the order Here at Sevenly HQ we don't keep inventory or pre-made items that we can simply send out Each shirt is made to order That means that when you place an order, the request is sent to a fulfillment center and then the image is printed on to the front of the shirt I wish it was as easy as walking up to a stack of inventory, packing up a shirt and shipping it out That would make everybody's life a lot easier Trust me, that would be super Again, since that's not possible, a refund and cancelation was the only alternative At this time we do no have a way to reinstate your order since it was already cancelled and fully refunded However, if you'd like to submit a new order than we'd be more more than happy to give you a discount of 20% with the following discount code: [redacted] Keep in mind that we are still experiencing fulfillment delays If you'd like to learn more about our shipping delay then please head over to our blog Or click the link below to view our latest blog post from one of our managers here at SevenlyHe wrote an excellent piece including some FAQs to Sevenly's recent shipping issues: http://blog.sevenly.org/sevenly-amaThanks for your understanding and have a great day!
Hello [redacted] , If you no longer wish to wait for your order to be shipped then we'd be more than happy to refund and cancel the order The order has already been placed on a priority list which means it should ship from our vendor at any moment Please let us know if you'd like to wait or receive a refund
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I've been told numberous times that my order either will ship or has shipped at a certain timeI've also been told a number of times that my order is on a "priority list" & it's still been weeks with no shipment arrivingChristine said my order "should have shipped" on 1/22, but couldn't find it or tell me where it was or when I would receive itNow you've said that my order is "en route." Since my order is apparently on its way, please provide me with a tracking number & let me know when I will receive itThank youRegards, [redacted]
Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order # [redacted] in the full amount of $(for the inconvenience)It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI do, however want to ensure this complaint is logged publically on the Revdex.com site Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that though I'm still incredibly irritated with the delay and find a 20% discount for over a 3-month delay Inadequate, more than anything, I WANT THE SHIRTS I ORDERED ON SEPTEMBER 18THI will continue to wait patiently (with weekly updates) until I get my shirts and, if Sevenly finally delivers on their end of this transaction, will consider this complaint resolved Regards, [redacted]
Hi [redacted] , We are so very sorry for the headache this whole situation has turned into for youYour frustration is completely valid, and I can assure you we are doing our best to positively bounce back from the previous delays:( I completely understand that at this point, all you want is answersYour order was indeed on the priority shipping list to send out 11/16, unfortunately we were not informed that the fulfillment center was going to be unable to get those products out in the time frame initially givenI just wanted to be completely transparent about that situation in that you have been waiting long enoughAdditionally, I would hate for you to think your orders were lost or stolen! They are indeed next in line to be shipped out, but unfortunately we have not been given a specific time frame for thatWhat we can do at this very moment- I can go ahead and refund you 20% to your order number SEV_60418, to compensate for cost of shippingThat order was over $75, thereforenot charged for shippingBut I still feel as though you deserve a discount to both purchases! If you would like to simply cancel your order, I can assist you with that as well!Again, thank you for your patience and understanding!Please let me know how you wish to move forwardRespectfully, [redacted]
weeks ago, customer support "specialist" [redacted] informed me that my order would ship on February 5thWell, It is now February 28th and still no orderI have already emailed to ask about this over business days ago about this and have gotten no response from your shoddy customer service teamThis ordeal has been going on for over months nowIt should not take months to produce a shirtAnd should definitely not take business days to respond to a customer who has been waiting for their order for monthsYou people just have a shoddy business.I would like to know when my order will shipI would like for you to not lie to me about when my order will shipIt's weird that I have to add thisI would like for my order to actually shipAgain, it's weird that I have to say this, but let's be honest, I've been waiting months for your crappy t-shirtI would like a gift certificate for my troubles
Hey [redacted] , We recently received your complaint via the Revdex.com and we just wanted to follow up in regards to your order [redacted] Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.Again, we're so sorry about this incredibly long waitAt this time we cannot provide an exact shipping date but most orders are set to ship within the next days We know it's frustrating and ridiculous Trust us, it has been very challenging on our end as well To remedy the situation, customer service can only offer you two solutions: Continue to wait for the order and we'll refund 20% of the order cost Or We can cancel the order and issue a full refund Please let us know how you'd like to proceed and we'd be happy to help We sincerely apologize for the inconvenience that we've caused ?
Hello [redacted] , We recently received your [redacted] claim and wanted to follow up with some important information [redacted] has requested that we cancel and refund your order because you opened up a claimTherefore, we want to confirm that we just processed your cancelation and refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your [redacted] account, depending on your bank.And, again, we're so sorry for this whole conundrum with the shipping delayWe hope in the future you would still choose to partner with Sevenly to be world changers!
We are issuing a store credit on this [redacted] is reaching out to Sarah regarding the refund All the best, [redacted] Special Orders Manager
Hello [redacted] , Thanks for following upWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakesThat is why we totally understand and respect your decision to obtain a full refund for your orderWith that said, we just processed your cancelation and refund for order # [redacted] in the amount of $33.08?It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hey ***, Thanks for the email and for following up I checked your order to find out why it wasn't shipped with the Feb15th priority orders It looks like the item was out of stock and had to be reordered Our records do not indicate a particular shipping date for this order but it generally takes 1-weeks for an item to become available to our vendorHowever, seeing as the order did not ship on the promised date and considering you've already been waiting for several months, we have gone ahead and issued a full refund for the inconvenience We'll just send the order at no cost to you due to all of the inconvenience You should receive an email shortly describing your refundIt will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!?
Hi [redacted] ,Thanks for the email and your recent Revdex.com complaint We are still experiencing and shipping delays and unfortunately, we are unable to ship the order immediately as requested Therefore, we want to confirm that we just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]