Seven Generations

Thank You for providing us with the opportunity to address this customers concerns, Ms [redacted] requested and was funded $Loan by radiant Cash on 2/19/At that time, the loan agreement terms and conditions, along with the payment schedule, were disclosed to the customerMs [redacted] made partial repayment in accordance with the payment schedule within her loan agreementFurthermore, we had not heard from the customer regarding her loan since her request for the loan on 2/19/As a one-time courtesy, at this time, given that the customer is no longer employed, we have waived her remaining balance and have closed her account as settled in full

Please see attached for more information

Thank you for providing us with the opportunity to address this customer's concernsMs*** requested and was funded a $loan with Radiant Cash on 3/1/The terms and conditions of the loan were disclosed to the customer at the time of loan originationA copy of the customer's agreement is always available for the customer to download or they can contact our customer service to receive a copy via emailOn 4/27/the customer called in and left a voice messageWe attempted to reach the customer later that day but were unsuccessfulWe communicated with the customer regarding her pay in full amount on 5/6/Still, as a courtesy, at this time, we have waived the remaining balance on the customer's loan and have sent the customer an email to the same effect.Sincerely, [redacted] ***

Thank you for providing us the opportunity to address this customer's concernsWe at Ishwaaswi, LLC dba Radiant Cash pride ourselves on our exemplary customer service and best practices with respect toconsumer loansAfter careful review of our records and speaking with the customer, Mr*** ***, we have decided as a courtesy, to waive MrRose's remaining balanceThe customer has found this to be asatisfactory resolution and we deem this matter closed.Sincerely, [redacted] ***

Please see attached for additional information

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Please see attachment for more information

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me.
Regards,
Danzelle ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me. However, it should be noted that they withdrew an additional $just this morningI'm guessing the company felt justified in taking one more payment from me before settling the disputeOr maybe the timing is just coincidence? Either way, I'll take what they're offering.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On 2/Ms*** requested and was funded a $loan with Radiant CashThe terms and conditions of the agreement were disclosed to customer at the time of signingTo date thecustomer has made a partial repayment of the loan based on her payment scheduleWe have no record of
the customer attempting to contact us with any problems regarding repayment or payoffAsa one-time courtesy, we have waived MsDancho's remaining balance and closed her account; however the terms of the agreement will stand.Sincerely,*** ***
Tribal Representative

I received your complaint filed with the Revdex.com of Wisconsin on November 29,2017, regarding Ishwaaswi, LLC dba Radiant Cash (“Company”), a Tribal consumer financial servicesprovider that is wholly owned, operated, licensed and regulated by the Lac du Flambeau Band of LakeSuperior
Chippewa Indians (“LDF”)Specifically, you assert that the company will be deducting $500from your account for your payment vs $weekly as stated in your loan agreementYou claim thisis a breach of contract.However, after researching its files regarding your account records, company records reflectthat your account is set up to deduct $weekly via ACH debit only per the original loan agreement.We apologize for any confusion in this matterRest assured the company will follow the payment planyou agreed to in the original loan agreement.I trust that you find this explanation and resolution to your complaint satisfactoryHowever, ifyou are not satisfied with the Company’s response on this matter, pursuant to Section of theOrdinance, you may pursue formal dispute resolution with the Authority at PO Box 25, Lac du Flambeau,WI

Thank you for providing us with the opportunity to address this customer's concerns*** *** requested and was funded a $loan from Radiant Cash on 1/27/The terms and condition of the loan, aswell as repayment schedule, were disclosed to the customer at the time of loan
originationWe urge all customers to prepay at any time in order to save on finance feesOn 5/13/the customer called in requestingthe payoff balance, but was unhappy with the balance that was quotedAt this time, the customer has made payments totaling $toward the loan and is not happy with the repayment terms of the loanIn this case,we could ask the customer to reach out to us in order to work out settlement of the loanHowever, as a one-time courtesy and gesture of good will, we have waived the customer's remaining balance and deem this issueclosed.Sincerely,*** ***

Please see attached for more information.

Thank you for providing us with the opportunity to address this customer's concerns. Ms. [redacted] requested and was funded a $300 loan with Radiant Cash on 3/1/16. The terms and conditions of the loan were disclosed to the customer at the time of loan origination. A copy of the...

customer's agreement is always available for the customer to download or they can contact our customer service to receive a copy via email. On 4/27/2016 the customer called in and left a voice message. We attempted to reach the customer later that day but were unsuccessful. We communicated with the customer regarding her pay in full amount on 5/6/16. Still, as a courtesy, at this time, we have waived the remaining balance on the customer's loan and have sent the customer an email to the same effect.Sincerely,[redacted]

Thank You for providing us with the opportunity to address this customers concerns, Ms. [redacted] requested and was funded $300.00 Loan by radiant Cash on 2/19/2016. At that time, the loan agreement terms and conditions, along with the payment schedule, were disclosed to the customer. Ms. [redacted] made...

partial repayment in accordance with the payment schedule within her loan agreement. Furthermore, we had not heard from the customer regarding her loan since her request for the loan on 2/19/16. As a one-time courtesy, at this time, given that the customer is no longer employed, we have waived her remaining balance and have closed her account as settled in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Had the company done what they said that they were going to do, ie. waive the loan, this would be an acceptance response.  However, I still am unable to review any loan info online.  my account still reflects that the loan is in good standing.  I'm not able to update my address, upon moving, view my balance or opt to pay for my loan in full.  They have contacted me twice while at work and offered to set-up a pay in full date, but again, they call while I am at work & when I do call back it is after there working hours.  I feel like I can only contact them via e-mail & hope that they respond.  I can promise you that I will never take out another loan of this kind.  Thank you so much for your assistance in this matter!  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

See Attached

Thank you for providing us with the opportunity to address this customer's concerns. Ms. [redacted] contacted our office inquiring what the payoff balance would be on her $700 loan. The customer was not satisfied with the amount we provided as she stated several payments have been made...

toward the balance of this loan. The terms & conditions of the $700 loan were disclosed on the loan document at the time of signing. The payment schedule was also disclosed to the customer at the same time. According to our records, the customer has made payments totaling $771.68 toward her $700 loan based on the terms and conditions within her signed consumer loan agreement. We also relied upon Ms. [redacted] representations in good faith at the time we extended her the loan. Still, as a courtesy, Radiant Cash has decided to waive the customer's remaining balance and deems this account closed. Ms. [redacted] has no remaining financial obligations to Radiant Cash.Sincerely,[redacted]Tribal Representative