To whom it may concern, Mr. [redacted] brought his vehicle into our shop on February 16th 2015. The vehicle was in very rough shape and had obviously not been maintained. The engine had a miss and was smoking badly. We diagnosed the vehicle with needing an engine. According to our records at that time...
we gave Mr. [redacted] three options. A Mopar remanufactured engine with a 3 year 36,000 mile warranty, a [redacted] remanufactured engine with a 3 year 36,000 mile warranty, and a remanufactured engine from [redacted] which carried a 1 year 12,000 mile warranty. Mr. [redacted] was explained the differences in his choices repeatedly, and choose the lesser warranty because it was cheaper in price.We strive for the highest level of customer satisfaction by giving our customer options that better fit their finical needs. These options are equal in quality if the vehicle is properly maintained. Thank you, [redacted] Service Manager Carlock CDJR
this response because:I was not asked to provide anything until the insurance commissioner’s office contacted them! But after that I sent them what was asked and then it was solved! No one should ever buy from them!!!
Regards,
[redacted]
Seems easier to say ok I got my refund and will help spread the word!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern, Mr. [redacted] brought his vehicle into our shop on February 16th 2015. The vehicle was in very rough shape and had obviously not been maintained. The engine had a miss and was smoking badly. We diagnosed the vehicle with needing an engine. According to our records at that time...
we gave Mr. [redacted] three options. A Mopar remanufactured engine with a 3 year 36,000 mile warranty, a [redacted] remanufactured engine with a 3 year 36,000 mile warranty, and a remanufactured engine from [redacted] which carried a 1 year 12,000 mile warranty. Mr. [redacted] was explained the differences in his choices repeatedly, and choose the lesser warranty because it was cheaper in price.We strive for the highest level of customer satisfaction by giving our customer options that better fit their finical needs. These options are equal in quality if the vehicle is properly maintained. Thank you, [redacted] Service Manager Carlock CDJR
Complaint: [redacted]
I am rejecting...
this response because:I was not asked to provide anything until the insurance commissioner’s office contacted them! But after that I sent them what was asked and then it was solved! No one should ever buy from them!!!
Regards,
[redacted]
Seems easier to say ok I got my refund and will help spread the word!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]