February 19, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have forwarded your delivery concern to operational manager- Jorge M [redacted] who placed a call to your household and left a message with his contact informationAlso, delivery concern has been addressed with the local distributor for an immediate resolution Our records reflect your subscription reinstated on 12/10/and reported service problems communicated to the Customer Service DepartmentService credit for reported non delivered newspaper on 12/10/15, 02/04/16, 02/05/& 02/07/has been appliedThe paid thru date for your subscription has been extended to 12/11/ You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru SundayAgain, you have our sincere apology for the obvious frustration and inconvenience you have suffered We hope you find this resolution satisfactoryIf you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
November 10, Revdex.com ID# [redacted] Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper at your residenceWe wish to apologize for any inconvenience that you might have experienced as a recipient of this free community paper From reviewing the information that you provided, and after researching this matter, we wish to apologize that your requests to stop delivery of the Courant Community newspaper to your residence did not occur soonerWe have been informed by Operations Manager [redacted] that our local distribution representative has made note not to deliver to your address and has left you messages with their contact information should you need to reach them in regards to this matter Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted actions meet with your approval Sincerely, [redacted] Circulation Department
July 27, Revdex.com ID# [redacted] Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper at your residenceWe wish to apologize for any inconvenience that you might have experienced as a recipient of this free community paper From reviewing the information that you provided, and after researching this matter, we wish to apologize that your requests to stop delivery of the Courant Community newspaper to your residence were not properly noted in our delivery systemWe sincerely apologize for any inconvenience this may have caused youFurther, we have been informed by our local distributor that they have been directly in contact with you and have provided their telephone number should you need further assistance in regards to this matter Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted actions meet with your approval Sincerely, [redacted] Circulation Department
July 27, Revdex.com Case# [redacted] Thank you for contacting the Hartford Courant in regards to your Thursday-Sunday weekly subscriptionHere at the Courant it is our intention to provide the best possible service to all of our subscribers and we do apologize for any inconvenience you might have experienced due to delivery issues We have been informed by Operations Manager Jorge Madeira that he has addressed this delivery matter with the distributor and has spoken to you as wellMrMadeira was very pleased to hear from you that delivery was good when you both spoke and that you agreed to keep him posted in regards to any future delivery discrepancies The Hartford Courant wishes to thank you for bringing this matter to our attentionWe sincerely hope that the above-mentioned action meets with your satisfaction and we appreciate the opportunity to continue servicing your residence Sincerely, Valerie C [redacted] Circulation Department
June 25, Revdex.com Case # [redacted] I’m writing in response to your concern submitted to the Revdex.com Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesPlease be assured that we have addressed these concerns with the local distributor Our records reflect non delivery service reported to the customer service department between the dates of 06/09/thru 10/26/ We are sorry to learn that your delivery concerns were not addressed promptly Your newspaper subscription has stoppedThe charges of $have been cancelled and account information has been updated with Arm SolutionsPayment of $received 12/11/paid for weeks of your Sunday only newspaper subscription from 12/08/thru 11/30/ Service credit for non delivered newspaper on 06/08/extended the paid thru date to 12/07/For the reported non delivery service as of 08/03/14, a refund check in the amount of $14.25(remaining weeks) has been processedPlease expect to receive your refund check via [redacted] within the next three weeks Again, we apologize for the obvious frustration you have experiencedIt is our sincere hope that you will allow us the opportunity to better serve you in the futureIf you have any additional questions, please contact our Customer Service Department at [redacted] Sincerely, [redacted] Senior Customer Service Representative
October 13, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience that you experienced due to a result of customer service related issues with your accountThe additional information that you were able to provide was most helpfulIt was our pleasure to be able to correct this matter for you and in the process to be able to retain you as one of our valued subscribers As per the information that you provided to us, we were able to clear the back balance due on your account, to remove your account from our collections division, and to honor the recent subscription offer that was mailed to youFurthermore, your check covering this one year subscription offer, for a Thursday through Sunday delivery, was received today and has been processed We wish to thank you once again for your patience and cooperation in regards to resolving this matter and we appreciate the opportunity to continue servicing your residence with the "Hartford Courant" Sincerely, Valerie C [redacted] Circulation Department
September 15, [redacted] Thank you for contacting the Hartford Courant in regards to your [redacted] l subscriptionHere at the Hartford Courant it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any inconvenience you might have experienced due to this matter Please note that two separate refunds (issued on September and September 14, 2016) have been processed by the Hartford CourantBoth refunds will be applied to your credit card within 3-business days of the processed datesThese two credits will bring your total refund amount to $ We appreciate your patience in this matter and hope that the above-mentioned action meets with your satisfactionShould you have any further questions, please feel free to contact our Customer Service Department at [redacted] Sincerely, Valerie [redacted] Circulation Department
February 19, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have forwarded your delivery concern to operational manager- Jorge M [redacted] who placed a call to your household and left a message with his contact informationAlso, delivery concern has been addressed with the local distributor for an immediate resolution Our records reflect your subscription reinstated on 12/10/and reported service problems communicated to the Customer Service DepartmentService credit for reported non delivered newspaper on 12/10/15, 02/04/16, 02/05/& 02/07/has been appliedThe paid thru date for your subscription has been extended to 12/11/ You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru SundayAgain, you have our sincere apology for the obvious frustration and inconvenience you have suffered We hope you find this resolution satisfactoryIf you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
November 10, Revdex.com ID# [redacted] Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper at your residenceWe wish to apologize for any inconvenience that you might have experienced as a recipient of this free community paper From reviewing the information that you provided, and after researching this matter, we wish to apologize that your requests to stop delivery of the Courant Community newspaper to your residence did not occur soonerWe have been informed by Operations Manager [redacted] that our local distribution representative has made note not to deliver to your address and has left you messages with their contact information should you need to reach them in regards to this matter Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted actions meet with your approval Sincerely, [redacted] Circulation Department
July 27, Revdex.com ID# [redacted] Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper at your residenceWe wish to apologize for any inconvenience that you might have experienced as a recipient of this free community paper From reviewing the information that you provided, and after researching this matter, we wish to apologize that your requests to stop delivery of the Courant Community newspaper to your residence were not properly noted in our delivery systemWe sincerely apologize for any inconvenience this may have caused youFurther, we have been informed by our local distributor that they have been directly in contact with you and have provided their telephone number should you need further assistance in regards to this matter Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted actions meet with your approval Sincerely, [redacted] Circulation Department
July 27, Revdex.com Case# [redacted] Thank you for contacting the Hartford Courant in regards to your Thursday-Sunday weekly subscriptionHere at the Courant it is our intention to provide the best possible service to all of our subscribers and we do apologize for any inconvenience you might have experienced due to delivery issues We have been informed by Operations Manager Jorge Madeira that he has addressed this delivery matter with the distributor and has spoken to you as wellMrMadeira was very pleased to hear from you that delivery was good when you both spoke and that you agreed to keep him posted in regards to any future delivery discrepancies The Hartford Courant wishes to thank you for bringing this matter to our attentionWe sincerely hope that the above-mentioned action meets with your satisfaction and we appreciate the opportunity to continue servicing your residence Sincerely, Valerie C [redacted] Circulation Department
June 25, Revdex.com Case # [redacted] I’m writing in response to your concern submitted to the Revdex.com Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesPlease be assured that we have addressed these concerns with the local distributor Our records reflect non delivery service reported to the customer service department between the dates of 06/09/thru 10/26/ We are sorry to learn that your delivery concerns were not addressed promptly Your newspaper subscription has stoppedThe charges of $have been cancelled and account information has been updated with Arm SolutionsPayment of $received 12/11/paid for weeks of your Sunday only newspaper subscription from 12/08/thru 11/30/ Service credit for non delivered newspaper on 06/08/extended the paid thru date to 12/07/For the reported non delivery service as of 08/03/14, a refund check in the amount of $14.25(remaining weeks) has been processedPlease expect to receive your refund check via [redacted] within the next three weeks Again, we apologize for the obvious frustration you have experiencedIt is our sincere hope that you will allow us the opportunity to better serve you in the futureIf you have any additional questions, please contact our Customer Service Department at [redacted] Sincerely, [redacted] Senior Customer Service Representative
October 13, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience that you experienced due to a result of customer service related issues with your accountThe additional information that you were able to provide was most helpfulIt was our pleasure to be able to correct this matter for you and in the process to be able to retain you as one of our valued subscribers As per the information that you provided to us, we were able to clear the back balance due on your account, to remove your account from our collections division, and to honor the recent subscription offer that was mailed to youFurthermore, your check covering this one year subscription offer, for a Thursday through Sunday delivery, was received today and has been processed We wish to thank you once again for your patience and cooperation in regards to resolving this matter and we appreciate the opportunity to continue servicing your residence with the "Hartford Courant" Sincerely, Valerie C [redacted] Circulation Department
September 15, [redacted] Thank you for contacting the Hartford Courant in regards to your [redacted] l subscriptionHere at the Hartford Courant it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any inconvenience you might have experienced due to this matter Please note that two separate refunds (issued on September and September 14, 2016) have been processed by the Hartford CourantBoth refunds will be applied to your credit card within 3-business days of the processed datesThese two credits will bring your total refund amount to $ We appreciate your patience in this matter and hope that the above-mentioned action meets with your satisfactionShould you have any further questions, please feel free to contact our Customer Service Department at [redacted] Sincerely, Valerie [redacted] Circulation Department