We started working on Mr [redacted] 's camper right awayIt sounds like neither service person successfully explained to him the service processIt isn't possible to keep all the repair parts needed for every situationWe like to have at least days to eet a diagnosis made and parts orderedWhen we, say bring it in any time, we are assuming that the customer will bring it in with adequate time to make the necessary repairs before a planned tripI will ask them to be more clear about that in the future_ I will also ask them to try to show less frustration when a customer presents with more urgency than we would likeWe did have the correct faucet in stock and that repair is finishedThat was very fortunate, as we definitely do not have every faucet for every camper we sellWe have not been able to duplicate the problem with the refrigerator, and are still working on thatThank you for calling this to our attention
We started working on Mr [redacted] 's camper right awayIt sounds like neither service person successfully explained to him the service processIt isn't possible to keep all the repair parts needed for every situationWe like to have at least days to eet a diagnosis made and parts orderedWhen we, say bring it in any time, we are assuming that the customer will bring it in with adequate time to make the necessary repairs before a planned tripI will ask them to be more clear about that in the future_ I will also ask them to try to show less frustration when a customer presents with more urgency than we would likeWe did have the correct faucet in stock and that repair is finishedThat was very fortunate, as we definitely do not have every faucet for every camper we sellWe have not been able to duplicate the problem with the refrigerator, and are still working on thatThank you for calling this to our attention